
"You know Susan, it really feels as if you are the one that is unhappy with me and my daycare. You keep calling it a "rate increase" but no matter how many times you want to call it that it's not what it is. Only you control what your rate is, if it's too much for you to pay then you can always reduce your daycare hours. The rate is the rate. If you work more, you get paid more. If you need more daycare hours you pay more. For a long time you got a discount which I cannot afford to give you any more and I feel that now that I can't give it you aren't grateful for my kindness.
And this whole round and round thing about it and my pregnancy among other little things is really getting tiresome and it's unnecessary. As far as my pregnancy goes, why don't you tell me when I'm going into labor. You know as much as I do as to when that would be.
I made changes that needed to be done for the whole of the group and for my business. For whatever reason you are taking it personal and it isn't. I like having you here however if the changes and implementation of policies that were already in place are not working for you and you need a different child care provider I will understand with no hard feelings. However, and let me be clear about this... today is the last day that I will be discussing these topics with you. I have discussed them with you already and no matter how many times you bring it up the answer is still the same"
Thats how I would handle it anyway.
And if she brought it up again I would completely ignore her and talk about something else like her childs day.
good grief.
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