My Mom Does Not Like You....

[lilcupcakes09]

I also had this happen, but little boy told me he was going to stay at Grandmas....I asked mom that day at pick up!
I simply said "are you thinking about having Grandma put the kids on and off the bus when school starts?, **** had mentioned you were", and she simply told me the truth, "we were considering it", since they were expecting #4 and daycare is a huge expense for them, but she told me it just wasn't going to work, Grandma can't handle all 4 everyday! They are still here and we are all happy

[Michael]

I think I would stop all verbal interactions at this point. Keep every communication in writing, and reitierate your policies. I would also make sure that he knows he is not to return to your daycare. Following you inside was not appropriate, and borders on threatening behavior.

Good luck on this one. Great job keeping to your policies and not allowing them to bully you!

If they were planning on leaving, why on earth did they pay your for January? People are baffling ~

Agree with this. Small claims is no big deal. State the facts and your signed contract.

The fact that they were not even giving notice and paid for January makes me believe the DCM might have made a decision on the spot that she is now regretting.

[kitykids3]

I had a parent do this to me back in September. A mom had come in to pick up her child's stuff. I was going to just hand it to her through the door and not let her in, but another parent let her in while picking up their child.

I had to have the same exact confrontation with her in the middle of my playroom in front of the kiddos, by myself. I was kind of freaked out, but I stood my ground.

All contact with this family should be written from here on out, if you even feel you need to. What more is there to say? If they contact you, make sure you only respond in written word, not verbally. If she ends up trying to take you to court, let her. She doesn't have a leg to stand on and then you can laugh after you win, knowing she spent extra money trying to sue you for something not rightfully hers.

Instead of calling DCD, I would just send them a copy of the policies again with a written letter pointing out why the matter is closed.

[MarinaVanessa]

I agree with several things that others have mentioned.

At this point any and all communication should be done in writing. If you MUST talk to them via phone or in person PLEASE PLEASE PLEASE record the conversation ... but you must notify them that the conversation is being recorded.

Document document document. Start a log if you havn't already done so starting from the comment the child made about the mom not liking you and going to a new daycare. Every time that you spoke to them about something from that point on needs to be documented.

As long as your contract says that they need to give a 30 day notice of termination in writing and that the termination period is paid you DON'T need to pay that back. They signed the contract, they agreed to the terms.

Do you have an email address for them? If you do then you can write up a letter quoting your contract and policies. YOU are not telling them that DCB can't attend during this 30 day period, you are simply saying that they need to give you a 30 day termination notice that's paid. It's their choice to have their child attend or not. You never said that you were keeping the money for services not rendered, you require a termination notice that is paid and they decided to try to leave without even giving you a termination notice at all. THAT WAS THEIR DECISION.

Another thing to remember is that you never denied to talk to them, only that you could not do it at that time and suggested a time later in the day that would work for you. You are being cooperative with them, they are not cooperating with you.

If you are licensed I suggest calling your licensing analyst and making a report. Not sure if you are required to fill out an unusual incident report but I would definitely do so if you can. This way if they try to call licensing on a bogus claim you already gave licensing the heads up, just make sure to bring them up to speed of what has already happened. Your log can help you keep the details in order.

You should start thinking about what you want to say if DCD calls you during the day or comes by or calls this evening. I don't think you should cut communication with them but I'd at least record conversations or have a witness and talk to them on speaker with a witness in the room. A recording is great because you can keep the conversation and then transcribe it.

If anything you can have the next conversation and then use that opportunity to require that all further communication be in writing. You can notify them verbally that you still have not received the required 30 day written notice. After your conversation I'd write them a notice with a recap of the conversation, quotes of your policy, require that all further communication be done in writing through mail or email and clarification that you did not say their child could not attend. Send it certified mail and keep a copy for yourself.

If they decide to take you to small claims court for January's tuition you can counter claim for the court costs, loss of income from taking time off for court, attorney fees etc.

UGH!! Hate this is happening to you .

[MyAngels]

I agree with several things that others have mentioned.

At this point any and all communication should be done in writing. If you MUST talk to them via phone or in person PLEASE PLEASE PLEASE record the conversation ... but you must notify them that the conversation is being recorded.

Document document document. Start a log if you havn't already done so starting from the comment the child made about the mom not liking you and going to a new daycare. Every time that you spoke to them about something from that point on needs to be documented.

As long as your contract says that they need to give a 30 day notice of termination in writing and that the termination period is paid you DON'T need to pay that back. They signed the contract, they agreed to the terms.

Do you have an email address for them? If you do then you can write up a letter quoting your contract and policies. YOU are not telling them that DCB can't attend during this 30 day period, you are simply saying that they need to give you a 30 day termination notice that's paid. It's their choice to have their child attend or not. You never said that you were keeping the money for services not rendered, you require a termination notice that is paid and they decided to try to leave without even giving you a termination notice at all. THAT WAS THEIR DECISION.

Another thing to remember is that you never denied to talk to them, only that you could not do it at that time and suggested a time later in the day that would work for you. You are being cooperative with them, they are not cooperating with you.

If you are licensed I suggest calling your licensing analyst and making a report. Not sure if you are required to fill out an unusual incident report but I would definitely do so if you can. This way if they try to call licensing on a bogus claim you already gave licensing the heads up, just make sure to bring them up to speed of what has already happened. Your log can help you keep the details in order.

You should start thinking about what you want to say if DCD calls you during the day or comes by or calls this evening. I don't think you should cut communication with them but I'd at least record conversations or have a witness and talk to them on speaker with a witness in the room. A recording is great because you can keep the conversation and then transcribe it.

If anything you can have the next conversation and then use that opportunity to require that all further communication be in writing. You can notify them verbally that you still have not received the required 30 day written notice. After your conversation I'd write them a notice with a recap of the conversation, quotes of your policy, require that all further communication be done in writing through mail or email and clarification that you did not say their child could not attend. Send it certified mail and keep a copy for yourself.

If they decide to take you to small claims court for January's tuition you can counter claim for the court costs, loss of income from taking time off for court, attorney fees etc.

UGH!! Hate this is happening to you .

You won't get better advice than this .

[Michael]

I'll add to Marina's comments. Do not alter anything from your signed contract. Quote exactly as your contract states. You could void the original agreement by altering it to compromise. If you do compromise, get it in writing and signed and dated.

The judge would be the deciding factor in this case if there were any compromise.