My Mom Does Not Like You....

[nanglgrl]

So in reality she was not planning on giving you any notice. If she hadn't told you by now I doubt they would have told you Friday and probably would have just been a no show on Monday and avoided your calls. I wouldn't give her any refund and would make sure I charged her for the full 30 days. All because you wanted a few paid days off a year.
I had one client leave me for this reason and then call me a few months later asking to return. Turns out the new place she picked wasn't all rainbows and puppy dogs like they told her at the interview and in 2 months they had taken more time off than I had in the last year. Not only that but the police were called to the house for a domestic issue within the first week and one of her children was scalded with candle wax when a candle fell off of a TV. She was assured they did preschool but it seemed the children sat in front of the television for most of the day and every time mom came to pick up the provider was on the phone and barely acknowledged her arrival. I felt bad after everything mom told me and had never had a problem with them in my daycare, in fact I enjoyed the children and parents but it felt awesome when I said, "sorry I filled the spots the week after you left". I just hoped that they had learned a lesson and would be more grateful to their next provider.

[MamaG]

Awesome! I love when situations end like this. This is why our policies are SO important. They protect us from getting screwed! Do not give a refund! No way. She is in the wrong with tring to weasel out without giving any kind of notice, that's just down right horrid thing to do!! Good ridence to her! I pray the slot fills fast with a quality family.

[daycarediva]

WOW! It's fairly obvious she didn't plan to give you ANY notice. Keep the tuition as your 30 day notice, and good luck finding a new client to fill that spot!

[kitykids3]

Glad you asked, otherwise you probably wouldnt have heard from her after today except for her asking for her money back, if that.
She didn't give 30 day notice so her payment for January is her 30 day notice. Keep it! Good riddance to an ungrateful parent!

[countrymom]

even if you didn't ask and she didn't say anything and didn't show up on monday, you still had her money so it was a win win for you. Let us know what happens today with them.

[LittleD]

Don't be surprised if she threatens to take you to court, they tend to do that, it's your right to keep the money! It's there in black and white! Keep it!

And keep us posted!

[Crystal]

hahahaha...it just occurred to me that she gave you FOUR YEARS worth of paid vacation by forfeiting her pre-paid tuition by not giving notice. happyface She should have just stayed ::

[MarinaVanessa]

As for giving her the money back ... what does your policy say? Is this money your deposit or was she paying for tuition for January? Do you have a policy that says that the 30 day termination period must be paid regardless of whether or not the child attends? If you require that the last 30 days be paid and she has only made partial payment for January she could owe you money. If you can quote your termination policies that can help.

If you have policies that cover these issues then you are not obligated to refund them the money. If you don't have policies that cover this then you could be taken to small claims court.

[allsmiles]

wow..the little one was right..daycare.com does it again!!! wow, i wouldnt have brought it up but its great you did!!

[Blackcat31]

wow..the little one was right..daycare.com does it again!!! wow, i wouldnt have brought it up but its great you did!!

I still wouldn't have asked but either way, they are leaving and whether they gave notice or not, they had still paid for the next 30 days so.... win-win.

[DaisyMamma]

hahahaha...it just occurred to me that she gave you FOUR YEARS worth of paid vacation by forfeiting her pre-paid tuition by not giving notice. happyface She should have just stayed ::

I have to say, thats pretty funny. She deserves it. She obviously was going to give you no notice what so ever.

I would just stick to the policies that she signed. Smile, and enjoy every cent. I might even tell her what the previous poster said, she paid for four years of vacation. ::

[Unregistered]

so just when I thought that drama was over, DCD steps in....

so this am at drop off, DCD asks to talk to me. I said that I would be more than happy to arrange some time to talk with him via phone during nap time today.

DCD says well I need to talk to you now. I proceed to tell him that I can't really give him my attention with the kids here and my asst is out on Christmas break.


He then tells me that he is demanding a refund of the money already given for Jan. bill. I again tell him BOB, I would love to talk to you about this, but need to tend to the children right now. I can call you during nap time today when I can talk to you without interruption.

He says, no, that won't work. I want to know why you think you can keep our money for services that were not rendered. I ignore him and walk away.

He starts to follow me into the daycare area. I grab my phone and text my husband to come home from the gym.

Long story short, my husband came in within a few minutes and took care of it. I don't know everything my husband said, but basically got him to leave and take his child with him, as well as told him that he will get a call later from me.

Yeah Hubby.....BUt now, I don't know what to do... I do plan to resend them another copy of my policy that discusses termination policy. I really don't want to have to end up going to court over this, but it sounds like that might be happening..

any new advice on this????

Crystal........my husband said the same thing about the paid vacation....... he was laughing at it as well.....

[allsmiles]

so just when I thought that drama was over, DCD steps in....

so this am at drop off, DCD asks to talk to me. I said that I would be more than happy to arrange some time to talk with him via phone during nap time today.

DCD says well I need to talk to you now. I proceed to tell him that I can't really give him my attention with the kids here and my asst is out on Christmas break.


He then tells me that he is demanding a refund of the money already given for Jan. bill. I again tell him BOB, I would love to talk to you about this, but need to tend to the children right now. I can call you during nap time today when I can talk to you without interruption.

He says, no, that won't work. I want to know why you think you can keep our money for services that were not rendered. I ignore him and walk away.

He starts to follow me into the daycare area. I grab my phone and text my husband to come home from the gym.

Long story short, my husband came in within a few minutes and took care of it. I don't know everything my husband said, but basically got him to leave and take his child with him, as well as told him that he will get a call later from me.

Yeah Hubby.....BUt now, I don't know what to do... I do plan to resend them another copy of my policy that discusses termination policy. I really don't want to have to end up going to court over this, but it sounds like that might be happening..

any new advice on this????

Crystal........my husband said the same thing about the paid vacation....... he was laughing at it as well.....

O M G!!!!!!!!!! guuurrrlll..
thank God your husband was available..that is DISGUSTING he would behave like that in your daycare!!! Glad that didnt end worse!!

[bunnyslippers]

I think I would stop all verbal interactions at this point. Keep every communication in writing, and reitierate your policies. I would also make sure that he knows he is not to return to your daycare. Following you inside was not appropriate, and borders on threatening behavior.

Good luck on this one. Great job keeping to your policies and not allowing them to bully you!

If they were planning on leaving, why on earth did they pay your for January? People are baffling ~

[daycaremom76]

I still would hold your ground! Don't fret court I have been a few times over deposits etc........ My contract specifically says "No credits, no refunds" and it says that 30 days notice must be given. I have had parents pay monthly and take me to court and lose because of my contract. I also wouldn't allow this family to come back, specially after the way DCD acted.

If you end up in court they have to prove that they are due the money and once the judge finds out that they were just going to leave w/o any notice at all he will basically tell them it's their tough luck. The first time I went to court I was scared to death (I brought my Mom LOL) I just told my side of the story, had all my stuff documented and won. Make sure you document everything including the way the husband spoke to you this morning and what the little girl has been saying and that you had to approach them and ask, that the parents never even said they were leaving until you questioned it. You will be fine!