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Just several hours for parents to begin getting my invoices. Only a few got them and those cannot pay because they say it shows there is nothing due. On my end it shows a normal invoice with the weekly amount due. Most parents are not bringing their kids next week because of Christmas vacation! I really need to get this fixed. I need to be paid!
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I'm now having this same issue
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KidKare WTH- Unknown Guardians
I was just poking around KK and noticed that there's a random person assigned to ALL of my kids as guardian - and Primary Guardian for my grandson.
Her name is Erin Markwart - erin@theblossomtree.org. I've NEVER heard of her before, and since her contact info isn't related to KK I don't think it's one of their people.
I called her and left a message and will contact KK next. If you switched to KK you might want to check your kids' contacts too!Comment
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I noticed that one parent's info is now attached to all of my current and previously withdrawn clients accounts. According to KK a child's dad is also the dad/guardian to all of my daycare kidsI was just poking around KK and noticed that there's a random person assigned to ALL of my kids as guardian - and Primary Guardian for my grandson. Her name is Erin Markwart - erin@theblossomtree.org. I've NEVER heard of her before, and since her contact info isn't related to KK I don't think it's one of their people.
I called her and left a message and will contact KK next. If you switched to KK you might want to check your kids' contacts too!
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I have been merging the multiple threads regarding KidKare simply because the number of threads has become overwhelming and since they all have to do with issues in regards to using KidKare they can all be posted here in this thread for one easy reference section.
Hopefully, it will help keep everything in one place verses having to search multiple threads for an answer.
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I wonder if that's the issue I'm having, one parent said they could see the invoice but that there was nowhere to pay. Maybe the invoice didn't have an amount attached to it so it wouldn't put the button up.
I also had recurring invoices set to go and they never did.Comment
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Sounds like the same issue. For me the parents that invoice that looks normal. Once they clicked to it would say they own zero but also in place of where their name was supposed to go was the place they worked instead. There was nowhere for them to click to actually pay.Comment
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I now have a second unknown "guardian" listed - this one with a phone number of (111) 111-1111. And many of my kids are listed as "Paid by County/State" and "Hispanic or Latino" when neither of those are true. Plus the gender is wrong for half of them... I'm so frustrated.
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I'm about ready to look into other programs. Now when I update parent information I get an error: "The given key was not present in the dictionary."
Not to mention I can't edit some of the child information I need to. I knew there would be a learning curve, but I expected that the major bugs would be worked out before it went live. At least I'm not paying for it until February!Comment
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I have submitted FOUR tickets in the past three days. Most recently, when I try to record a payment it says it can't find the invoice.
I would like to use minute menu until these bugs are worked out. They are obviously unprepared and it's frustrating me I can't get paid because they aren't attentive.
Or at the very least they need to refund a portion of my money because this is definitely NOT what I am paying for.Comment
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They need to fix it on their end. I got the same error message. I think the migration of info got screwed up. When my parents tried to pay it said You are logged in as (then it gave the name of their place employment). When I tried to enter a check it gave the error message you got. I think it was because of the name mixup. I don't know why I got results faster...maybe I just got my ticket in before the mob!Comment
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Multiple, multiple issues
ALL of my kids migrated over as Hispanic and Male. All of my withdrawn kids show up in my active kids list with no way to withdraw them, since they already show a withdrawn date and don't have a "withdraw" button. I can't post ANY payments to ANY parents because it gives me a "nullable object must have information" error. Two of my kids migrated over with no parent information, which has since corrected. The emergency contact for one of my kids attached itself as a guardian to ALL of my other kids. The amount of expenses I have entered into MM (before my account was LOCKED and access was denied) are different than the amount of the expenses that migrated into KK. My time-space % is 60% in MM, but migrated over to KK as 20%.
I got the "given key isn't in the dictionary" error, and found that if you push the update button again, it posts the information.
Do your invoices automatically fill in billing rate and hours for the invoice period? Because I am finding that I have to figure hours by hand and fill in the hourly rate for each invoice. If that is going to be the case, why bother to pay for software?
I have submitted AT LEAST 7 tickets in the last 2 weeks, with NO action. I have contacted Tom Copeland, since he was pushing KK so hard in his blog. I was scheduled to have a phone call from a person with KK last Friday, but it never came, they didn't call on Monday, and they haven't called so far on Tuesday.
This website should NEVER have been made public at this point. It is basically still in beta testing, and should never have made it out of the lab with this many errors.Comment
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