KidKare Issues Etc

[AmyKidsCo]

This website should NEVER have been made public at this point. It is basically still in beta testing, and should never have made it out of the lab with this many errors.

Agreed!!

Did you notice when you click Add Contact it has "Adress" instead of "Address"? Granted, a small thing, but still...

[MarinaVanessa]

2 Tickets sent to KK since last week and these are all of the issues that I am having (with still no response or fixes)


1. My MMK Pro subscription is paid up until September 2017 and I was under the impression that if I tried KidKare I would still be able to use MMK Pro until my subscription expired. Now I am unable to add or edit anything in MMK Pro and my MMK Pro account says that my subscription is expired yet my KK account shows that my $8/month begins in September 2017.

2. My Kids: even though previously withdrawn children are marked as withdrawn they all show up in My Kids even when the filter only has "active" highlighted.

3. All of my enrolled and withdrawn children by default are marked as participating in the CACFP (even though I checked the option that said that I DO NOT participate in the food program when I first signed up for KK), that their pay source is paid by County/State (which no current clients are and most of my previous clients have never been), that their ethnicity is not Hispanic or Latino (which all of my current clients are and most of my previous clients were) and that they are all male (even the females).

4. I cannot enter payments whether in cash or by check but I was able to earlier today. I now get an error message that says "Nullable object must have a value").

5. Clients can't pay their invoices online. There is nothing on the page that tells them how much to pay.

6. The Check in/Out screen lists currently enrolled and withdrawn children, it should only list currently enrolled children.

7. In MMK Pro when I manually created new invoices the client's rate information was saved. In KK their billing info is not saved and does not auto-fill so I have to look up their rates in their files (all of my clients pay different rates based on their hours) and enter them manually each time.

8. When creating a new invoice withdrawn children are listed in the "Select Child" drop down menu even though the "Include Withdrawn Children" is set to "no".

9. In MMK Pro when I entered a payment for a client that was paying for multiple invoices I could select the first invoice and enter the total for the entire check covering all invoices and it would automatically ask if I wanted the extra balance to be paid towards the next invoice. In KK this is not possible. Also if a client pays me more than the balance they owe KK does not accept the amount and does not consider it a credit to apply towards the following invoice like MMK does. This is a problem because if this happens either my clients have to pay me exact amounts or I will have to keep money on hand so that I can give them change.

10. There is currently no way to tell in KK what a client's total balance is if they have multiple invoices, only the balance of each individual invoice.

11. A current parent shows as a guardian of pretty much every single child that is either current or withdrawn and his name and email address is on the other children's accounts.

12. None of my vehicle data migrated.

13. There is no way to make a withdrawn child active again so I would have to re-register a drop-in, sporadic or returning child again which I assume would create duplicates in the program (multiple children with the same name etc).

14. Also in "Add Contact" it says "Adress" instead of "Address"


When I recently submitted my last ticket I made sure to mention that LOTS of providers are fed up. I just want them to unlock my MMK Pro subscription and let me go back to using that instead of KK.

[MissAnn]

Kid Kare has a Facebook page. I sent a PM message yesterday and got a response today. I asked about the credit problem… That if a parent paid in cash more than their invoice amount it should be credited to the next invoice. The message I got back and said they are working on adding this.

[MarinaVanessa]

I sent them a message too. Let's see what happens.

[NillaWafers]

So if you don't get a confirmation email that your ticket was created, it got lost in the void somewhere. I talked to them on Fb and they submitted it manually for me since it wasn't going through.

They also said they pushed out an update today. This seemed to fix my issue with recording payments. Not sure about the online payment, I texted my parents to see if it's working now.

[AmyKidsCo]

So if you don't get a confirmation email that your ticket was created, it got lost in the void somewhere. I talked to them on Fb and they submitted it manually for me since it wasn't going through.

They also said they pushed out an update today. This seemed to fix my issue with recording payments. Not sure about the online payment, I texted my parents to see if it's working now.

I hope it fixes a bunch of stuff. I've got all the same issues as MarinaVanessa.

I've been afraid to try a practice invoice - is it complicated? I send out January invoices Monday through MMK then realized that info won't transfer to KK so I'll have to redo them in KK.

I really regret switching right now.

[badger411]

Canceled my subscription

2 Tickets sent to KK since last week and these are all of the issues that I am having (with still no response or fixes)


1. My MMK Pro subscription is paid up until September 2017 and I was under the impression that if I tried KidKare I would still be able to use MMK Pro until my subscription expired. Now I am unable to add or edit anything in MMK Pro and my MMK Pro account says that my subscription is expired yet my KK account shows that my $8/month begins in September 2017.

2. My Kids: even though previously withdrawn children are marked as withdrawn they all show up in My Kids even when the filter only has "active" highlighted.

3. All of my enrolled and withdrawn children by default are marked as participating in the CACFP (even though I checked the option that said that I DO NOT participate in the food program when I first signed up for KK), that their pay source is paid by County/State (which no current clients are and most of my previous clients have never been), that their ethnicity is not Hispanic or Latino (which all of my current clients are and most of my previous clients were) and that they are all male (even the females).

4. I cannot enter payments whether in cash or by check but I was able to earlier today. I now get an error message that says "Nullable object must have a value").

5. Clients can't pay their invoices online. There is nothing on the page that tells them how much to pay.

6. The Check in/Out screen lists currently enrolled and withdrawn children, it should only list currently enrolled children.

7. In MMK Pro when I manually created new invoices the client's rate information was saved. In KK their billing info is not saved and does not auto-fill so I have to look up their rates in their files (all of my clients pay different rates based on their hours) and enter them manually each time.

8. When creating a new invoice withdrawn children are listed in the "Select Child" drop down menu even though the "Include Withdrawn Children" is set to "no".

9. In MMK Pro when I entered a payment for a client that was paying for multiple invoices I could select the first invoice and enter the total for the entire check covering all invoices and it would automatically ask if I wanted the extra balance to be paid towards the next invoice. In KK this is not possible. Also if a client pays me more than the balance they owe KK does not accept the amount and does not consider it a credit to apply towards the following invoice like MMK does. This is a problem because if this happens either my clients have to pay me exact amounts or I will have to keep money on hand so that I can give them change.

10. There is currently no way to tell in KK what a client's total balance is if they have multiple invoices, only the balance of each individual invoice.

11. A current parent shows as a guardian of pretty much every single child that is either current or withdrawn and his name and email address is on the other children's accounts.

12. None of my vehicle data migrated.

13. There is no way to make a withdrawn child active again so I would have to re-register a drop-in, sporadic or returning child again which I assume would create duplicates in the program (multiple children with the same name etc).

14. Also in "Add Contact" it says "Adress" instead of "Address"


When I recently submitted my last ticket I made sure to mention that LOTS of providers are fed up. I just want them to unlock my MMK Pro subscription and let me go back to using that instead of KK.

I just canceled my subscription to KK. I received several EXTREMELY RUDE responses to my tickets, basically telling me I was making the problems up, that they had already been corrected. I certainly hope that the problems get resolved before we are forced to migrate in October. I will be looking very seriously for a different software to use.

[badger411]

You can still cancel

I hope it fixes a bunch of stuff. I've got all the same issues as MarinaVanessa.

I've been afraid to try a practice invoice - is it complicated? I send out January invoices Monday through MMK then realized that info won't transfer to KK so I'll have to redo them in KK.

I really regret switching right now.

You can still cancel your KK subscription and go back to MMK Pro. You will have to re-enter all of the information you posted since your migration, but IMHO, it would be worth it.

[badger411]

My take on KK

It would seem to me that the programmers are completely overwhelmed. They told me in an email that there are only 6 people working on this project. They released this to the public about 6 months too early. It should have had much more extensive beta testing with all of the issues we are raising having been resolved a VERY long time ago. I understand that the food program would not work on MMK anymore, but why did they have to get rid of the accounting portion? That doesn't make any sense to me. Just my 2 cents.

[BumbleBee]

Does anyone know if there's a way to get a 'total hours' for a specific child?

I tried under reports, child, in/out times but all that gives me is daily in/out times for a specific month. In MMK you could do a total hours for each specific kid.

Really don't want to do this by hand!

[NillaWafers]

I'm done with KK, and am canceling my sub, hopefully I'll get some of my money back. Parents still can't pay online. Multiple invoices created via the recurring invoices that don't show up at all. It's a flipping disaster and I've had it.

I like brightwheel though! I will probably be buying a program for expense tracking. I guess I save money since this will replace dailyconnect too.

What a headache though!

[MissAnn]

I'm done with KK, and am canceling my sub, hopefully I'll get some of my money back. Parents still can't pay online. Multiple invoices created via the recurring invoices that don't show up at all. It's a flipping disaster and I've had it.

I like brightwheel though! I will probably be buying a program for expense tracking. I guess I save money since this will replace dailyconnect too.

What a headache though!

Today all of my paid invoices suddenly became unpaid. One family showed they owed me $920!

[AmyKidsCo]

You can still cancel your KK subscription and go back to MMK Pro. You will have to re-enter all of the information you posted since your migration, but IMHO, it would be worth it.

How do I cancel my KK subscription? And isn't MMK Pro being discontinued? Or did I imagine that?? I haven't entered any info into KK so I won't lose anything there.

[Alwaysgreener]

Does anyone know if there's a way to get a 'total hours' for a specific child?

I tried under reports, child, in/out times but all that gives me is daily in/out times for a specific month. In MMK you could do a total hours for each specific kid.

Really don't want to do this by hand!

I can not find it either. If you want to open a ticket and request the put it back in. I will open a ticket too. I was using that report to see how many hours my dd was in care because it was the same hours as me. Now I have to calculate that myself in spread sheet because dd does not qualify anymore since I am now tier 2. If I go back to tier 1 I would us it again.

[badger411]

Yes, you can go back to MMK

Yes, you can have your subscription converted back to MMK Pro. And yes, it is going away in October 2017 when the new food guidelines go into effect. I can only hope they get their heads out of the clouds and actually create a workable platform by that time. But I am done being a guinea pig. Sent in over 10 tickets, and got back VERY snarky responses about expecting too much, why do you need that, it's included in something else, that problem was already fixed (really? is that why I just encountered it and submitted a ticket?). Promised phone calls twice, nothing. Promised followup emails, nothing. I don't understand why they can't just make a new platform for the food program, and leave the accounting features alone.