What Now? Advice Please...

[Unregistered]

evaluation feedback is a good thing

and it doesn't need to be discussed.

Its a chance to voice a concern that doesn't warrant a FTF talk, and a non-confrontational way to do it. Be grateful to have it, use it to improve your care and repeat for improvement in a reasonable period- say 2 or 3 months later. If the same parent has a real issue, give her a FTF next month. Look at it this way - its easy to criticize a parent they walk out the door. Its not as hard to criticize a care giver - they keep your child.

On the morning dipes - check on the way in and send mom to change it if its that much of a problem.

Feedback is crucial for improvement of any service. Why wouldn't anyone seek it?

[Liliya]

Oh,,and last year they gave me all 5's,when only the older child was in my care for about 6 months,,if anything changes here,its only for the better.

[nannyde]

Thank you,
I have 5 families and all of them gave me all 5's ( and I know that I am not perfect) and very nice comments. This is going to be my first meeting in 5 years to discuss something like that with a parent. I do not think
I will be sleeping tonight,,,

I'm confused.

Do you think this eval is a sign that the mom is going to terminate care so you will loose money?

[Kaddidle Care]

One of my parents gave me a bad report on my evaluation form, made a few comments and I know she did it because she was mad at me.
So,what do I do now? Also she marked that " they do not wish to have a conference at this time"
I just feel bad, knowing that they feel that way about my services.
It never happened to me in 5 years,so what is my next step?
Thanks,

I know,I should not giving it to her,just because I knew that she was mad,but I did,,and I need to respond to her. I just do not know what to say. :confused:

Tell her where the large rectangle with the round knob is. ::
If she's not happy then she's too dim-witted to know where the door is without being told.

[Liliya]

I'm confused.

Do you think this eval is a sign that the mom is going to terminate care so you will loose money?

No,I just feel bad knowing that somebody is not happy with me,,based on evaluation they are not happy. I hope that they will tell me that they were mad about my comment regarding messy diapers and this is why they gave me a low score.
Nannyde,,what would you do? just ignore it? You said you do not do evaluations, but what if you were in my situation? I just can not work knowing that somebody is mad at me.

[nannyde]

No,I just feel bad knowing that somebody is not happy with me,,based on evaluation they are not happy. I hope that they will tell me that they were mad about my comment regarding messy diapers and this is why they gave me a low score.
Nannyde,,what would you do? just ignore it? You said you do not do evaluations, but what if you were in my situation? I just can not work knowing that somebody is mad at me.

Friend,

You can't do this job well without pissing people off. It's just not possible.

What did you say to her about the messy diaper? specifically

[Liliya]

Friend,

You can't do this job well without pissing people off. It's just not possible.

What did you say to her about the messy diaper? specifically

I wrote on a daily note,,"please make sure that your child has a clean diaper every morning"
Dad drops off,mom picks up,,when she saw that note she asked me if he comes messy,I said yes,she said that she checks him in the morning and he must have done it on the way over, even though they live right next door and it takes 30 seconds to get to my house. I just told her to make sure the dad checks him before leaving the house, then she didn't speak to me the next two days.

[nannyde]

I wrote on a daily note,,"please make sure that your child has a clean diaper every morning"
Dad drops off,mom picks up,,when she saw that note she asked me if he comes messy,I said yes,she said that she checks him in the morning and he must have done it on the way over, even though they live right next door and it takes 30 seconds to get to my house. I just told her to make sure the dad checks him before leaving the house, then she didn't speak to me the next two days.

Gotcha

So Dad doesn't want to clean the poopy diaper so they are using the "he pooped on the way over" trick. Unforntuately they live right next door so the odds of that happening is zero.

Do you think it's the night diaper he is coming in? And..... how old is the kid?

The Dad knows the kid has pooped and has figured out ways to say words to put the solution to his not wanting to change him on your clock. You are telling them the saying words to you aren't working.... that you know their ruse.. and to knock it off.

She got schooled and is upset because a) the kid can't come poopy anymore and b) she doens't want YOU telling them what to do.

So....... she's behaving badly.

That simple

Don't worry about it. You have a right for them to treat you with respect.

[countrymom]

I just don't understand why parents don't want to change poopy diapers, and when you call them out then they get all huffy on you.

[Mike Lassiter]

Friend,

You can't do this job well without pissing people off. It's just not possible.

What did you say to her about the messy diaper? specifically

So true. You are in a leadership position and will always have someone criticizing you for everything you do. If you make rules you have to enforce them, otherwise they are not rules but suggestions that imply they can be followed or not depending on the person.
I think in my reading all the post on this fourm what has really surprised me is how so many of you have more trouble with the grownups and not so much the kids. I see you being an authority figure to the kids but the grownups see you at best as equals maybe less and they feel they can CHOOSE to comply or not when from each of your perspectives it is not optional.
We are going to DHS orientation next week trying to get something started in our area. I must say listening to all the different issues has truly been eye opening! And it is helping me to see many potential problems and why a handbook and contract are so strongly used in this business.

[dEHmom]

i send out an evalution on the 2 week trial point, then again at about the 6 month mark. it doesn't allow much room for negativity, but it allows parents to express their satisfaction or give any points they might not feel comfortable, or forget to address during a quick pick up drop off. While I do realize there is the opportunity for them to write something that may hurt my feelings, it allows me to improve my business. I know for a fact, that all my parents are happy, but sometimes there's a little issue like.....johnny is hungry when I pick him up. or I can tell he isn't napping well, and goes to bed too early, and usually my parents tell me that they can tell johnny didn't nap well, but they don't get upset by it. They are parents and they know that you cannot force a child to sleep. Sometimes they just don't cooperate.
I have a little blurb above the form that states clear and open communication is key to a successful relationship. This just gives parents the opportunity to speak their mind, when they may not be comfortable in a confrontational setting. I know I would never feel comfortable walking into daycare and saying i'm not happy with _______________. I've seen many providers complaining on here when dcp's state something. It is awkward and sometimes it's just hard to find the moment to express the feelings, or you miss it, and feel like it's too late to say something.

I have a dcb who poops 3 minutes after mom leaves. It's clock work.
But it doesn't matter if he's an hour late being dropped off, he poops 3 minutes after she leaves everytime.


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