Auto-Invoicing Down? Kidkare

[Jodik]

Did you get an answer as to why?

No. But I will check it out this morning. Thanks!!

Wondering if you ever received an answer as to why this had happened with your kidkare account? My invoices that were scheduled to go out today did not get sent and was wondering if you might know why. First time for me and hoping it is the last! :confused:

[Cat Herder]

"We discovered an issue in which some recurring invoices were created this morning, but not all. As a result, we are manually running recurring invoices, which is taking a bit of time. We have been assured by our IT Team that all recurring invoices will be created and sent before the final auto-pay runs this evening. We apologize for any inconvenience this may have caused. Please reply to this email if you have any other questions or concerns." - Mon, Jun 10, 2019 2:24 pm

- I messaged them again during the early evening because of no resolution. They never responded, but my invoices finally went through the next day. Yes, I was paid late.


"We have escalated this issue to upper Management and they are currently looking into it. We have the ability to run them manually, so it should not affect the timing of you getting paid. As soon as we have confirmation that the invoices have been run, we will let you know. We apologize for any inconvenience and appreciate your patience as we work to get this resolved." - Mon, Jun 3, 2019 9:32 am

- They never let me know or contacted me. They were aware this had already happened multiple times.

I changed my invoices to run on Saturdays, to allow time for them to get their ducks in a row for payment on Mondays. Fingers crossed. Sad this is the most unprofessional part of my daycare that I have to manage. It is embarrassing.

I'll see if I can find the excuses for the other times during nap.

[hwichlaz]

"We discovered an issue in which some recurring invoices were created this morning, but not all. As a result, we are manually running recurring invoices, which is taking a bit of time. We have been assured by our IT Team that all recurring invoices will be created and sent before the final auto-pay runs this evening. We apologize for any inconvenience this may have caused. Please reply to this email if you have any other questions or concerns." - Mon, Jun 10, 2019 2:24 pm

- I messaged them again during the early evening because of no resolution. They never responded, but my invoices finally went through the next day. Yes, I was paid late.


"We have escalated this issue to upper Management and they are currently looking into it. We have the ability to run them manually, so it should not affect the timing of you getting paid. As soon as we have confirmation that the invoices have been run, we will let you know. We apologize for any inconvenience and appreciate your patience as we work to get this resolved." - Mon, Jun 3, 2019 9:32 am

- They never let me know or contacted me. They were aware this had already happened multiple times.

I changed my invoices to run on Saturdays, to allow time for them to get their ducks in a row for payment on Mondays. Fingers crossed. Sad this is the most unprofessional part of my daycare that I have to manage. It is embarrassing.

I'll see if I can find the excuses for the other times during nap.

Today's didn't go through yet. :P I just added the check payments I recieved to previous invoices since I have them set up to automatically apply overages to the next invoice. But if I had clients on auto pay I'd be REALLY peeved.

[Annalee]

I only use KidKare for the food program but it has been a struggle this week with that.

[Cat Herder]

- Mon, Jan 7, 2019 9:22 am - "Your ticket has been closed." - No further contact or explanation.

Mon, Nov 26, 2018 4:26 pm - "Were you able to confirm if any of the parents received the emails or not? If this has not been an issue in the past, it may have been a momentary glitch in the system. Please continue to monitor the next round of invoices and let us know if emails are still not being received. We apologize for any inconvenience this may have caused."

Mon, Oct 22, 2018 3:56 pm - "We apologize for the inconvenience. We're currently investigating the issue. If we can get it up and running before 6:30p central time, any parents you have on autopay will still have the payment drafted. Once we have more information, I'll let you know. Thank you for your time and patience in this matter."

Mon, Jul 2, 2018 12:55 pm - "Thank you for informing us of this issue. The development team has already received this Production Issue (PI), and I am going to attach your support request to the PI they are working on. As soon as they reach a resolution we will contact you and let you know."

I don't think even I realized what a pita this has been for me. I will stop there, because scrolling down my old emails is frustrating me more. ::::

[Annalee]

- Mon, Jan 7, 2019 9:22 am - "Your ticket has been closed." - No further contact or explanation.

Mon, Nov 26, 2018 4:26 pm - "Were you able to confirm if any of the parents received the emails or not? If this has not been an issue in the past, it may have been a momentary glitch in the system. Please continue to monitor the next round of invoices and let us know if emails are still not being received. We apologize for any inconvenience this may have caused."

Mon, Oct 22, 2018 3:56 pm - "We apologize for the inconvenience. We're currently investigating the issue. If we can get it up and running before 6:30p central time, any parents you have on autopay will still have the payment drafted. Once we have more information, I'll let you know. Thank you for your time and patience in this matter."

Mon, Jul 2, 2018 12:55 pm - "Thank you for informing us of this issue. The development team has already received this Production Issue (PI), and I am going to attach your support request to the PI they are working on. As soon as they reach a resolution we will contact you and let you know."

I don't think even I realized what a pita this has been for me. I will stop there, because scrolling down my old emails is frustrating me more. ::::

I don't do any invoicing, I just hang my hand out with a receipt in it and get the cash or check every Monday morning. When I put the receipt in my hand, they will always say, "oh, it's pay day isn't it"::

[Cat Herder]

I don't do any invoicing, I just hang my hand out with a receipt in it and get the cash or check every Monday morning. When I put the receipt in my hand, they will always say, "oh, it's pay day isn't it"::

I used to do that, too. My clients all want autopay. Autopay requires auto invoicing. I want all my paperwork, accounting and taxes in one place. It is what I pay for. Ironically my autopayment to them has never once been delayed or failed to be sent.

[Jodik]

Thanks!

- Mon, Jan 7, 2019 9:22 am - "Your ticket has been closed." - No further contact or explanation.

Mon, Nov 26, 2018 4:26 pm - "Were you able to confirm if any of the parents received the emails or not? If this has not been an issue in the past, it may have been a momentary glitch in the system. Please continue to monitor the next round of invoices and let us know if emails are still not being received. We apologize for any inconvenience this may have caused."

Mon, Oct 22, 2018 3:56 pm - "We apologize for the inconvenience. We're currently investigating the issue. If we can get it up and running before 6:30p central time, any parents you have on autopay will still have the payment drafted. Once we have more information, I'll let you know. Thank you for your time and patience in this matter."

Mon, Jul 2, 2018 12:55 pm - "Thank you for informing us of this issue. The development team has already received this Production Issue (PI), and I am going to attach your support request to the PI they are working on. As soon as they reach a resolution we will contact you and let you know."

I don't think even I realized what a pita this has been for me. I will stop there, because scrolling down my old emails is frustrating me more. ::::

Thank you so much! First time it has happened to me and hoping it is the last! I was quite confused last night when I looked at my invoices the were due and didn't have any. I submitted a ticket this morning and got the - We realize this is a issue and working on resolving email. Hoping next week is better!

[Cat Herder]

Thank you so much! First time it has happened to me and hoping it is the last! I was quite confused last night when I looked at my invoices the were due and didn't have any. I submitted a ticket this morning and got the - We realize this is a issue and working on resolving email. Hoping next week is better!

Me, too. Two weeks in a row of late payments and all of my bill payment dates are falling wonky and requiring intervention. I like routine. Structure is my peace. ::::