KidKare...Again! Really?????

[MissAnn]

Make sure that if you try KidKare and you don't like something about it to start a ticket and let them know. If enough of us complain about the same things then they're more likely to change it, provide a different program for those of us that aren't on the food program or to continue to support MMK for those of us that like it better

I think I'm the only one complaining about one issue. I've sent in 2 tickets about it and they haven't responded. I'm just wondering....does anyone else have an issue with this....or is it just me? Or what am I missing?????/

The time/space....other hours, when kids are not present. You HAVE to put in a start and a stop time. So.....for all those DAILY things we do after kids go home....you have to enter them in DAILY. If you wait till the end of the year to enter it as 10 minutes per day vacuuming X's 200 days open. There is no way to enter it unless you enter every single time.

Anyone else have a problem with this?

[hwichlaz]

I'm doing it weekly. So on Friday I put "Daily Vacuuming x's 5 days" and I put a start and stop time that includes a week's worth. But it IS a pain.

[MissAnn]

Good idea....but yes, still a pain especially ially since I have to put in all last year's worth.

[Alwaysgreener]

Can anyone change their meal times?

[grandmom]

Someone said on the new program it locks you out after midnight.

Is that for recording meals only, or also for recording parent sign-out times?

Thanks.

[grandmom]

Someone said on the new program it locks you out after midnight.

Is that for recording meals only, or also for recording parent sign-out times?

Thanks.

[MissAnn]

Can anyone change their meal times?

You do this through your food program. They can change it for you. We send a form and have to wait till the first of the month to change meal times.

[Snowmom]

Ok.
So I got my log in info yesterday and I go to log in... it's in English for a split second, then everything changes to Spanish.
I figured out how to log out and try again.
Same dang thing.
I never switched the drop down menu under the log in, I even tried to use it to chose English, but it doesn't look like it works.
I even re-booted my computer and tried again. Same thing happened.

Anyone else have this issue?

I did email them, haven't heard back.

[MissAnn]

Ok.
So I got my log in info yesterday and I go to log in... it's in English for a split second, then everything changes to Spanish.
I figured out how to log out and try again.
Same dang thing.
I never switched the drop down menu under the log in, I even tried to use it to chose English, but it doesn't look like it works.
I even re-booted my computer and tried again. Same thing happened.

Anyone else have this issue?

I did email them, haven't heard back.

Any solutions?

[Renae82]

I keep hearing about all these problems, I can't believe they launched the accounting portion without fixing all these bugs.

I decided that this year I'm keeping track on excel, even though I have a paid subscription to MM still. I will probably be finding another software to use

[Lovisa]

I keep hearing about all these problems, I can't believe they launched the accounting portion without fixing all these bugs.

I decided that this year I'm keeping track on excel, even though I have a paid subscription to MM still. I will probably be finding another software to use

For me, the bugs are annoying, but because I'm not on the food program, KK just makes things take WAY longer than it needs to be! With MMK, I could just type in QUICKLY what times the kids were here, then click a tab and click boxes that said I gave them whatever meals. Easy. I HATE HATE HATE that I have to be specific on meals now. If I'm not on the food program, I shouldn't have to be specific on what I fed them in order to keep track of how many meals I serve.

KK is also confusing on putting in and out times. Ugh. Every single thing about this program is more confusing than it needs to be! Isn't the whole point to changing something is to make it easier/more streamlined?! And submitting a ticket saying everything ****s wouldn't be helpful . I tried to migrate over, but hated it. So I went back to MMK for the time being until they force me over. Once the force happens, I will have my husband create a complicated excel spreadsheet that keeps track of everything for me (luckily he is an excel master ).

I'm bummed to say the least.

[Alwaysgreener]

Ok.
So I got my log in info yesterday and I go to log in... it's in English for a split second, then everything changes to Spanish.
I figured out how to log out and try again.
Same dang thing.
I never switched the drop down menu under the log in, I even tried to use it to chose English, but it doesn't look like it works.
I even re-booted my computer and tried again. Same thing happened.

Anyone else have this issue?

I did email them, haven't heard back.

Tuesday night when I went to enter my meals, it logged me out and kept telling me that my browser was not letting me in. So I switched browser, then switched devices, then reset my password (which I did successfully but it would not let me use any letters in my password - so it is just numbers)
But it still would not let me in with my new password.
The next morning I got in just fine with my new password.

[Snowmom]

Any solutions?

Yes, they guided me on how to change it while it's logged in (gear icon on the top left if anyone else has this issue).

I consider myself pretty computer savvy and yet, I am having the worst time with this website. Some things are laid out nicely and yet, when you run into an issue... it screws everything up. I just about threw in the towel this morning and went to beg for Minute Menu back. If I wasn't Tier 1, I'd quit this so fast!

[badger411]

When I migrated

I tried migrating back in early December. It made all of my kids Hispanic males, made all of my withdrawn children active (with no way to switch back to inactive), duplicated some of my kids, had the same emergency contacts for all of the kids, and wouldn't let me do invoices. What good is trying to do invoices if it doesn't automatically tally the total hours the child was present? If I wanted to add it by hand, I would be doing a spreadsheet.

I was also immediately locked out from all of the information in MMK Pro, so I couldn't go back into my old invoices or my old expenses that I had already entered. I did about 15 trouble tickets, most of which were either not answered or I was told the problem had already been fixed and I could not possibly be experiencing it. I scheduled a phone call to speak with one of the programmers and never received the call. When I emailed to complain, everyone was EXTREMELY rude about the whole thing. I asked for my KK account to be closed and my MMK Pro account to be reinstated. I don't see how they can possible get anything up and running if there are only 6 programmers and they won't take constructive criticism without taking it personally.

IMO, there was no need to do away with MMK Pro. The accounting features were awesome, the invoicing was awesome, it was user friendly. I never experienced a single issue with its operation. I understand that it would no longer support the new food program guidelines. So create a new food program module and leave the accounting module intact. Why mess with a perfectly good program that literally tens of thousands of clients depend on?

[Lovisa]

IMO, there was no need to do away with MMK Pro. The accounting features were awesome, the invoicing was awesome, it was user friendly. I never experienced a single issue with its operation. I understand that it would no longer support the new food program guidelines. So create a new food program module and leave the accounting module intact. Why mess with a perfectly good program that literally tens of thousands of clients depend on?

TOTALLY AGREE!!!!

Also wanted to mention that I was locked out of MMK once I set up my KK account, but I was able to go onto the KK website and deactivate my account and MMK was available again. I did this twice actually, trying to give KK a chance. Both times I was sooooo disappointed in the new site. Ugh. I am not in the food program and WISH I could just keep using MMK for accounting purposes. Until I get forced out, I will continue to use MMK I guess. After that, I have no idea