KidKare...Again! Really?????

[MissAnn]

I've about had it!

Getting texts from parents who have gotten about a dozen invoices sent to them all at once! I went to look at things on my end and a bunch of their old invoices I Sent are marked as unpaid. I'm not sure even what to do… If I try to fix things on my end it might mess everything up. Anyone else having problems?

[AmyKidsCo]

Are they no longer accepting support tickets? I cancelled my subscription 3 days ago then discovered that the new program I started using has NOTHING for recording expenses!

I wanted to contact KidKare to see if I could reopen my account but there's no place to submit a ticket.

[MissAnn]

Are they no longer accepting support tickets? I cancelled my subscription 3 days ago then discovered that the new program I started using has NOTHING for recording expenses!

I wanted to contact KidKare to see if I could reopen my account but there's no place to submit a ticket.

I put one in and got a response yesterday. It took a long time! My issue was resolved....but man my parents are starting to get impatient with the invoices. Most have started giving me checks instead. I'll go check and see if they still do tickets......Yes...it's still there. Click on get help and then it's on the lower right side. Maybe it's because you don't have a subscription?????? Maybe give them a call?

[AmyKidsCo]

Must be because I cancelled my account. When I click Submit a Ticket Here I just see the How can We Help? and box below to search the database. No place to submit anything. I don't see any contact info either.

Maybe I'll try signing up again.

[MissAnn]

Must be because I cancelled my account. When I click Submit a Ticket Here I just see the How can We Help? and box below to search the database. No place to submit anything. I don't see any contact info either.

Maybe I'll try signing up again.

It's GOT to get better!

I never heard back from a ticket asking about how they have the time/other/children not present. Not sure if that's the right wording. Anyway.....You have to put in the start and end date. SO! those things you do every day have to be entered in EVERY day! You can't say......(for weekly items)......1 hour per week X 50 hours open sanitizing toys. You have to enter it every ding dong week! Even Tom Copeland says you can do it this way as long as you document a few weeks worth of times. SO....I am not going to use that portion....I'm putting my time with children not present on a spreadsheet. Really wondering if anyone else dislikes this part???????

[AmyKidsCo]

What a PITB. I don't understand why they didn't just keep MMKPro's features but update them to work on all browsers.

I did find where to email them and asked if my account could be reinstated.

[MissAnn]

What a PITB. I don't understand why they didn't just keep MMKPro's features but update them to work on all browsers.

I did find where to email them and asked if my account could be reinstated.

Are you SURE you want to do that? ::

[daycare]

MMK was very 90s and needed to update. I hated that program especially with all the advancements in technology today. I firmly believe that they released KK way too early. Too many issues and bugs wrong with it and food program Angenices are not aware of these issues.

My food program rep knows nothing about KK and it's super frustrating. If I need help or have a problem, they can't and won't help me.

It is compatible with my mac which MMK was not. But it wasn't when it first came out. There are still bugs with it.

[EntropyControlSpecialist]

I have to switch by this fall and I am so not looking forward to it.

[AmyKidsCo]

Are you SURE you want to do that? ::

No, I'm not sure. But I do know that I DON'T want to record my expenses in a spreadsheet and do the calculations myself. That's just asking for errors!

[Lovisa]

Ok so I finally went and checked out KK and had everything migrated over. Seems to have everything. My problem is that I don't use the food program so I don't have to have a menu. In order for me to click that I served a meal, it is making me put in everything I served. Is that seriously how I am going to have to do it in order to say I gave a meal??? That is VERY annoying. I am not part of the food program. I loved that MMK just let me select meal one, meal two, and two snacks without getting specific. This will just take me even more time! Ugh. Plus the sign in/sign out section is friggen confusing too. I hate it

[MarinaVanessa]

Make sure that if you try KidKare and you don't like something about it to start a ticket and let them know. If enough of us complain about the same things then they're more likely to change it, provide a different program for those of us that aren't on the food program or to continue to support MMK for those of us that like it better

[mom2many]

I was part of the pilot program when my food program was switching over to kidkare. I had all Apple products and minute menu was a disaster. There were a few isolated issues, that were quickly resolved. I've been on it for over a year and love it...no problems at all. However, I only use it for the food program.

[hwichlaz]

I had zero problems with MMK on my iproducts...but I have a PC on my desk and was using an ipad to check kids in and out with their app.

Hmmm.

[daycare]

I was part of the pilot program when my food program was switching over to kidkare. I had all Apple products and minute menu was a disaster. There were a few isolated issues, that were quickly resolved. I've been on it for over a year and love it...no problems at all. However, I only use it for the food program.

Same here. I was also part of the pilot, but my agency ****ED during that time. they still kept us on lock out even though the program was not operating 95% of the time. there were and still are so many glitches with it. I personally hate KK.

I do think that once they get KK under control, it will be good, but they need to get it together and worse, I think it's horrible that or FP agency is not supportive in helping to understand that the program is not fully functioning, but yet still expects us to make a same day claim. If we can't do that, there are NO exceptions and we just lose out on that day. I am about to be done with the whole thing.

Really? am I really saving more money by being on the food program? I know someone, was it BC that has done the math....

thank you for letting me blow off some steam...