Stood Up For An Interview..

[knoxmomof2]

Hi ladies! I've only been in child care for 4 years. I only care for 4, so I'm license exempt in my state. I've had long-term clients, so I've had to do very few interviews. I had an interview set for 12:15 today... and they "no call, no showed" on me.

I've had 2 times that something like this happened in the past. 1) The guy called hours later, rescheduled for the next night. Interviewed, hired me to begin care that week. 9 months later, I dropped him for repeatedly having issues with getting paid (that was before I started requiring advance pay). Time 2) Mom moves interview back 3 times in the same night. Is very nosy and rude about issues that are none of a daycare parents' concern. The child comes 1 day, she picks up late and sits on my couch chatting about getting fired. So.... Both bad experiences.......

No word yet. What is your policy if someone does this and then calls later to apologize/ reschedule?

Thanks in advance ☺️

[KiwiKids]

Short of an emergency, I wouldn't allow them to reschedule. I can understand needing to move the interview, things happen especially with little kids. I can't understand being a no show and no call though unless there was an emergency.

[Leigh]

I no longer reschedule no shows. If someone contacts me in advance to reschedule, I will. If they no show, they don't get a second chance. I had one woman, last summer, who showed up 75 minutes after our interview time. I wasn't home, but she was cussing out my husband that I wasn't home for her because she needed her kids to start the next day at my daycare. It wasn't HER fault that she was late-she was cell phone shopping! My husband called after the second time she stopped at our home, and asked what to say to her. I told him to tell her that I wasn't home, wouldn't be home soon, and don't reschedule no shows. A few Facebook messages from her, and she finally gave up.

[Josiegirl]

Usually no shows no calls result in never hearing from them again. That is probably a good thing, because like others said, there isn't a good reason unless it's an emergency. They could always call to apologize.
I figure if they want to be rude like that, then it will really show up once they've become your dcps. Scheduling an interview takes time out of your day, prepping, cleaning, getting your paperwork in order, sitting there over-thinking everything(if you're anything like me), waiting for them to show up. No 2nd chance here unless an emergency happened.

[Josiegirl]

After reading all that people post here, I shake my head and wonder where on earth do these entitled people come from?? Not you guys but people like the ones who yell because they're 75 minutes late but you should be putting your life on hold for THEM??!!

[Mike]

I've learned how important first impressions are in my other businesses, so when I start daycare, if an interview is missed without a good reason, bye bye.

[LysesKids]

I actually have it in my scheduling and interview questions, that if you no show, no call, unless you went into labor, you loose your chance to get a spot; I do babies only & I have had parents blow me off because shopping at the Mall was more important... UMMM NO it's not And my policies clearly state I don't work weekends ( nope not even for interviews)

[lovemydaycare0912]

Well on Thursday someone stood me up as well. I had messaged her to confirm, and she never responded to me either. I don't reschedule anymore. Their loss. If you cant call me to let me know you can't make it, then I don't want you as a client. Communication is number 1 for me.

[knoxmomof2]

sitting there over-thinking everything(if you're anything like me), waiting for them to show up.

Yep, that's me! I finally just started lunch for my family and quit checking the driveway....

[knoxmomof2]

Thanks for the responses. I was honestly surprised at this one because I looked her up online and she does photography on the side. I assumed that she, of all people, would be a good client to have in general. Here's hoping Karma gives her 10 "no call, no shows" in return!

I'll definitely be following everyone's advice on this matter. The "nice" thing about the bad things that happen to me in this business is that it's a lesson I won't forget in the future. DH is in management for a pizza place and he said what you all said if he had the same happen with an applicant. I asked what if there had been a car accident and he said that if they contacted him again and requested another interview that he would require an accident report in order to give them anorher chance Anyone here done that? Haha...

[childcaremom]

I'm much like the others. If someone is a no show, I will not reschedule.

If they let me know ahead of time that something has come up, then I will probably reschedule.

I look at showing up (actually physically showing up) and being on time, as the first indicator of whether or not a family will be a good client. No shows = forget it. Late (and this would be more than 15 mins late) = probably not unless the interview goes really well. Early (and this is more than 15 mins early) = better than being late but still a red flag for me.

[Alwaysgreener]

I keep a call log with name, number, date and notes on communication that we have. I mark down if they are a no show or early or late for a interview. Then if they call again, I can note that and not make the same mistake. At first I was going to delete some of the older callers but then I got a repeat caller, that seems to call every so many months.

Most of the time, I will confirm the day before and give them some directions on how to find my house that you can not find online or with a gps. It seems that lately, I have been busy and just give the details during the call.

While one caller, this summer, called at the begin of the week, we talked, I gave her a quote and ended the call. Friday I was closed and having a sale, she called again asking to come meet, I had her just come right out, since it was raining and I had no customers. We interviewed and she wanted papers to enroll, they left. I got a call a few days later, she wanted to come out a complete the paperwork, so we set up a time. I got the rest of the paperwork printed and personalized, got the house tided and waited and waited. At some point, I texted asking if they were coming, they responded that they no longer need care for the summer but would be calling me to start in the fall.
Um no, no shows do not get to sign, it is not worth my time.

[Alwaysgreener]

I'm much like the others. If someone is a no show, I will not reschedule.

If they let me know ahead of time that something has come up, then I will probably reschedule.

I look at showing up (actually physically showing up) and being on time, as the first indicator of whether or not a family will be a good client. No shows = forget it. Late (and this would be more than 15 mins late) = probably not unless the interview goes really well. Early (and this is more than 15 mins early) = better than being late but still a red flag for me.

I had a family show up 20 minutes early, I did not have time to freshen up and unwind after the last family left. Which for me means, I was unable to make a good first impression.

[LysesKids]

Yep, that's me! I finally just started lunch for my family and quit checking the driveway....

Why did you schedule the interview at lunchtime & just before nap... I would think that would be the worst time to have someone over because the kids are hungry & cranky . I always do my interviews after 6pm so I don't have to fuss with the babies at the same time. Most of my families live in Knox even though I am in Blount

[LysesKids]

Thanks for the responses. I was honestly surprised at this one because I looked her up online and she does photography on the side. I assumed that she, of all people, would be a good client to have in general. Here's hoping Karma gives her 10 "no call, no shows" in return!

I'll definitely be following everyone's advice on this matter. The "nice" thing about the bad things that happen to me in this business is that it's a lesson I won't forget in the future. DH is in management for a pizza place and he said what you all said if he had the same happen with an applicant. I asked what if there had been a car accident and he said that if they contacted him again and requested another interview that he would require an accident report in order to give them anorher chance Anyone here done that? Haha...

I actually do know once why a parent was late for an interview... an accident on Pellissippi; Rush hr is hell on that & Alcoa & I had regular parents texting me telling me why they would be late for pick up... bad tie ups here are verifiable