I am fuming mad right now, help calm me down

**finsup** · 03-09-2015, 05:52 PM

I would be mad too! You have policies for a reason, they didn't follow them and this is a consequence of that. I would just send a message back saying nothing personal DCM and then your policy and that's it. All other texts sold be ignored. But then again I've had a family do stuff like this often enough I'm pretty jaded about it

.

**MarinaVanessa** · 03-09-2015, 06:01 PM

I'd be peeved a bit but not mad (only because I try not to get mad at clients anymore, I want to stay young). I'd simply respond with ...

There is no other reason why I couldn't take DCK other than for the reasons I gave you earlier. As it turned out it ended up that I did have less kids than expected but I wasn't given notice until last minute so there was no way to know that I would have room.

**Shell** · 03-09-2015, 06:03 PM

Ugh! I would be annoyed also. Parents really don't understand the business side of this all.

I think I would send her a quick text/call/ whatever method you use, and let her know that each day brings unique circumstances, and you always have to base your plans around the highest # of kids present, and that's why it's important to stick to the 48 hour rule.

I wouldn't get overly wordy, because you are right in that you shouldn't have to explain your policies, but this might help put out a little fire, if you know what I mean.

**daycare** · 03-09-2015, 06:05 PM

Originally posted by MarinaVanessa

I'd be peeved a bit but not mad (only because I try not to get mad at clients anymore, I want to stay young). I'd simply respond with ...

There is no other reason why I couldn't take DCK other than for the reasons I gave you earlier. As it turned out it ended up that I did have less kids than expected but I wasn't given notice until last minute so there was no way to know that I would have room.

I guess I am mad because I just talked to this family about the 48 hour rule last week and told them that NEXT time I was going to enforce the rules with it and that even though they told me that they needed to change their schedule for this week, they never gave me the times that they needed. They text me at 945pm last night. I gave my assistant the afternoon off so she could study for a final and didn't have anyone here to keep me within ratios if I let dck stay later. I guess I jsut need to tell dcm that I have to go based on my daily EXPECTED SCHEDULE ...

UGH.....I feel like a broken record that just repeats itself over and over.

thanks for validating my feelings on this. I do feel a little better and your right, I should not be so mad...

I will respond with what you suggested and be done with it.

I think maybe dcm was expecting me to call her today and let her know that there were kids out so that her kid could stay. COuld I have done this yes, but I didn't have time and once again it goes back to the whole principal of you didn't follow the policies.

I am still feeling mad.......

**MarinaVanessa** · 03-09-2015, 06:48 PM

Well if you talked to them already then let them be mad ... but don't be mad yourself. It's so not worth it. They're mad at the wrong person btw. You know that, they just don't. It's always someone else's fault, people have a hard time admitting that they are wrong and expect way too much

**daycare** · 03-09-2015, 06:52 PM

Originally posted by MarinaVanessa

Well if you talked to them already then let them be mad ... but don't be mad yourself. It's so not worth it. They're mad at the wrong person btw. You know that, they just don't. It's always someone else's fault, people have a hard time admitting that they are wrong and expect way too much

so true/.....thanks for the reminder and welcome back...you have been missed by all of us...

**MarinaVanessa** · 03-09-2015, 06:54 PM

Originally posted by daycare

so true/.....thanks for the reminder and welcome back...you have been missed by all of us...

Thanks, good to be back. lovethis:hug:

**daycare** · 03-09-2015, 06:56 PM

Originally posted by MarinaVanessa

Thanks, good to be back. lovethis:hug:

the form is not the same without you....BC had been gone a lot too and it feels like a ghost town.

nice to see crystal back now and then but for the most part everyone seems to be MIA

**Gemma** · 03-10-2015, 05:35 AM

Originally posted by daycare

Idon't feel that I owe her an once of explanation. am I wrong for feeling this way?

You're not wrong! ...it is your policy and all you did was stand by it!
You don't owe her an explanation but sometime it helps DCF realize they're in the wrong!

**Gemma** · 03-10-2015, 05:41 AM

Originally posted by Shell

Ugh! I would be annoyed also. Parents really don't understand the business side of this all.

.

They sure don't!
They might start out that way, then after some time they start to think "friendship" is why they're with you, and rules and policies don't apply to friends

**Meeko** · 03-10-2015, 06:52 AM

I think a lot of the parents completely understand our policy. It just applies to everybody else but them...

**Blackcat31** · 03-10-2015, 07:07 AM

Originally posted by Meeko

I think a lot of the parents completely understand our policy. It just applies to everybody else but them...

this is so true!

Daycare~

I'd send home some sort of note explaining that your policies are in place for a reason and although that reason may not make sense to them, they are non-negotiable and if anyone has issues with them, then you are not the right fit for them.

I don't get bent out of shape either if parents are upset about the rules, ESPECIALLY if it's a rule they were/are fully aware of. I owe no other explanations other than "Its written in the policy handbook which you read and agreed to upon enrollment".

With that being said however I WOULD be a bit miffed at DCM's throwing the "I counted kids..." argument into the mix and would HAVE to address that.

I'd tell her that I (NOT her) am in charge of my business and I run it as I see fit. Counting kids and TELLING me whether a child would or wouldn't put me over ratios IS over stepping her boundaries and is something I will NOT tolerate should she attempt to use that line of thinking again.

^^ That would not be me being upset but me running MY business according to MY rules. It would not be said to DCM in anger but with firmness so that she recognizes WHO actually is in charge.

**KiddieCahoots** · 03-10-2015, 07:35 AM

Originally posted by Blackcat31

With that being said however I WOULD be a bit miffed at DCM's throwing the "I counted kids..." argument into the mix and would HAVE to address that.

I'd tell her that I (NOT her) am in charge of my business and I run it as I see fit. Counting kids and TELLING me whether a child would or wouldn't put me over ratios IS over stepping her boundaries and is not something I will NOT tolerate should she attempt to use that line of thinking again.

^^ That would not be me being upset but me running MY business according to MY rules. It would not be said to DCM in anger but with firmness so that she recognizes WHO actually is in charge.

This^^ That's the part where I got annoyed. She definitely over stepped her boundaries with your business.

**Unregistered** · 03-10-2015, 08:02 AM

Periodically, I remind parents that in order to be fair I must enforce my policies evenly

*big smile*

I am fuming mad right now, help calm me down

I am fuming mad right now, help calm me down

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