DCM asked for payoff for withdrawal 1 week ago now wants to give notice a week later

[aDCProvider]

And pay the same amount.

I require a 4 week written notice period. Last Friday DCM said she "may be giving notice" and asked how much she'd owe to give notice. I quoted her the amount. Now a week later, she wants to give notice and payoff is 1 weeks tuition higher but she does not want to pay. She thinks she gave notice last week. I told her it must be written notice and that is the withdrawal form I told her I would send and did send.

How would you proceed?

[bklsmum]

I would tell her that she never submitted the paperwork she was told she had to submit and she owes the amount due after she submits the paperwork.

[daycare]

I would tell her that she never submitted the paperwork she was told she had to submit and she owes the amount due after she submits the paperwork.

ditto..

I also had this happen. Mom told me about it one day at drop off, even gave me the exact date, which was only 20 days, not 30. I remind mom to make sure she puts in her request for termination in writing.

Mom never follows through. 2 weeks go by and I am sending out the invoice for the month and mom says why are you giving me this, I already told you that we were leaving on xyz date. I responded I never got your notice in writing, I copied our contract, sent it to her and said, I understand you told me, however, per daycare policies, you failed to properly notify me.

I told her that since she did not give me written notice, that I assumed she had changed her mind. BOy was she mad as you know what....

[Blackcat31]

"DCM, please refer to your handbook for proper withdrawal."

If your policies say you require WRITTEN notice for withdrawal, then she needs to provide WRITTEN notice.

Just because she asked a question about withdrawing wouldn't automatically mean she is withdrawing...kiwm?

I have kids that ask what's for lunch but that is no guarantee they are actually going to eat lunch.

[aDCProvider]

Of course, I was just bombarded with novel length texts saying that I was closed the day she was going to drop off the withdrawal form (I closed Tuesday due to a stomach bug). Although, she could have easily left it in the mail box. She's resorting to calling me greedy!

I have zero energy to fight with this DCM who has fought me on every policy enforcement, and has always tried to bully me or threaten me with pulling to get her way. I told her I will not argue and that she can do whatever she thinks fair, to which she is still arguing with calling me Greedy.:confused: my final text said to do whatever you think fair and I'm hurt to see her resort to name calling and questioning my character and to just turn in the notice tomorrow with whatever payment she decides is fair and that I would like this to end nicely!

I can't fight this person anymore! I would like to enforce the termination policy which says that she can be terminated without notice for nonpayment, disrespect etc!

[cheerfuldom]

Of course, I was just bombarded with novel length texts saying that I was closed the day she was going to drop off the withdrawal form (I closed Tuesday due to a stomach bug). Although, she could have easily left it in the mail box. She's resorting to calling me greedy!

I have zero energy to fight with this DCM who has fought me on every policy enforcement, and has always tried to bully me or threaten me with pulling to get her way. I told her I will not argue and that she can do whatever she thinks fair, to which she is still arguing with calling me Greedy.:confused: my final text said to do whatever you think fair and I'm hurt to see her resort to name calling and questioning my character and to just turn in the notice tomorrow with whatever payment she decides is fair and that I would like this to end nicely!

I can't fight this person anymore! I would like to enforce the termination policy which says that she can be terminated without notice for nonpayment, disrespect etc!

I would term immediately. I wouldnt require anything other than payment up through today. You are backing down and letting her have care her way and pay what she wants AND dealing with the drama. why???? just get rid of her. she already wants to leave so just cut the cord, ignore all texts and get her and her stuff gone. I wouldnt let her come by for anything.

[sahm1225]

I would term immediately. I wouldnt require anything other than payment up through today. You are backing down and letting her have care her way and pay what she wants AND dealing with the drama. why???? just get rid of her. she already wants to leave so just cut the cord, ignore all texts and get her and her stuff gone. I wouldnt let her come by for anything.

This.

She's leaving anyway, cut your losses now and tell her that because of her complete disrespect you felt it was 'fair' to just end it now. Mail her the supplies, don't allow that dcm in your home again

[MarinaVanessa]

I would term immediately. I wouldnt require anything other than payment up through today. You are backing down and letting her have care her way and pay what she wants AND dealing with the drama. why???? just get rid of her. she already wants to leave so just cut the cord, ignore all texts and get her and her stuff gone. I wouldnt let her come by for anything.

Yup this. I'd text and/or email her and say as of RIGHT NOW she has no more daycare. I'd end the text with "... without any further payment to ensure you that I am not greedy and do not need your money."

Good riddance.

[aDCProvider]

Yup this. I'd text and/or email her and say as of RIGHT NOW she has no more daycare. I'd end the text with "... without any further payment to ensure you that I am not greedy and do not need your money."

Good riddance.

How would you handle the fact that she is paid up for 3 weeks (next week and the 2 week deposit that I require when starting)?

I rarely deal with the mom unless she gets pissed then she's a text bully/harasser. I feel like I would have less issues if I just let her child come next week and be done with it.

The worst part is that she says she been a good client and friend. Ha! If this is how your treat your friends I'd hate to be your enemy!

[Meyou]

I would refund all the money and return her child's possessions just to be done with her. It would teach her a valuable lesson on being polite and following a contract. Sometimes it's better to take a financial loss than let a DCP get away with bad behavior.

[coolconfidentme]

I would refund all the money and return her child's possessions just to be done with her. It would teach her a valuable lesson on being polite and following a contract. Sometimes it's better to take a financial loss than let a DCP get away with bad behavior.

Not trying to pick a fight, but I don't understand this. How would refunding her money teaching her to follow the contract she signed & agreed to? She probably will not be polite over it either. She sounds like a right fighter. She thinks she is right & giving a refund proves it to her in her mind.

If I ever learned anything on this forum, I learned this: If I don't follow my contract, why should my clients?

Give her a term letter, with the notice you require per contract. If she doesn't pay, take her to small claims. I'm sure the local judge will agree with you.

[Meyou]

Not trying to pick a fight, but I don't understand this. How would refunding her money teaching her to follow the contract she signed & agreed to? She probably will not be polite over it either. She sounds like a right fighter. She thinks she is right & giving a refund proves it to her in her mind.

If I ever learned anything on this forum, I learned this: If I don't follow my contract, why should my clients?

Give her a term letter, with the notice you require per contract. If she doesn't pay, take her to small claims. I'm sure the local judge will agree with you.

She needs care for the next 3 weeks. She wants it on her terms. By refunding and not allowing her back into the house the provider is telling her, "No, it's my terms OR it's my terms." DCM loses her power and her childcare.

Don't get me wrong...in most cases I would advocate for the provider to fight but this Mom is intimidating the OP and causing her to lose sleep. It's in the OP's best interest to end things quickly IMO.

[coolconfidentme]

She needs care for the next 3 weeks. She wants it on her terms. By refunding and not allowing her back into the house the provider is telling her, "No, it's my terms OR it's my terms." DCM loses her power and her childcare.

Don't get me wrong...in most cases I would advocate for the provider to fight but this Mom is intimidating the OP and causing her to lose sleep. It's in the OP's best interest to end things quickly IMO.

I do see your point, truly I do. What if she gave her a term letter & request payment in full before care is given. If she doesn't pay, she doesn't come.

[cheerfuldom]

My contract allows me to terminate immediately for any reason so regarding my advice, if I termed immediately, I would not be breaking my own contract. A contract shouldn't hold you hostage. Revamp it so that it gives you the power and the best end of the deal. Thats just business. Yes it is to inform parents and commit to times/rates/etc. but don't let it box you in and result in situations where you have to deal with a parents like this!

[aDCProvider]

DCM only needs care for next week and then is gone. I never see or hear from DCM unless the has something to complain about. My DH made a good point, if I were to term immediately this woman would lose it! She would harass me as she has done before and she is very vindictive and would not put it past her to do something!

DH thinks its not worth the risk of her becoming unhinged and just dealing with one more week. BTW her child and DH are awesome and she's very friendly and nice if she's getting her way.

I don't want to deal with the next steps which I can see happening if I term on the spot (harassment, vindictive behavior, bad mouthing me).