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Issue #1:
A new family signed a holding agreement for their child to start full time next month. Well they now tell me that they don't need full time and they only want to come 2 days a week. In our agreement, it says nothing about being able to attend less days. I also will NOT take a child under that age of 2 yrs for two days a week. So I will have to tell them it's full time or no time. If they decline, should I refund their money????
They changed their mind. It's not your job to accommodate them changing their mind. Their holding agreement was for full-time. So, it's full-time or nothing.
Issue #2:
I advertise on a website that will often send me notices of families looking for childcare in my area. This past weekend I open the email notice and see that it is one of my current families. This family and I have had a few bumps in our road together here, but other than that seem to be very pleased. Would you say something to this family about getting the notice.
I, personally, wouldn't. I would just be expecting a 2 weeks notice sometime in the near future and would begin advertising ASAP.
Issue #3:
I am starting to become friends with a local provider in my town. I got a voicemail message from a family that she is trying to enroll into her care. I guess she used me as a reference? This woman is very nice, but I don't know her and I really do not know what to say to the family that called looking for a referral for her. I would love to help her out, but also don't want to shoot myself in the foot. What would you do?
I would call the family back and say you have just met the provider but have found her to be very nice so far (or whatever your opinion is of her).
I am friends with a provider I met off of this board. We have known each other for over a year. She refers people to me when she is full and vice versa! It works out REALLY well for us and I adore her. We've gotten our groups together before.
A new family signed a holding agreement for their child to start full time next month. Well they now tell me that they don't need full time and they only want to come 2 days a week. In our agreement, it says nothing about being able to attend less days. I also will NOT take a child under that age of 2 yrs for two days a week. So I will have to tell them it's full time or no time. If they decline, should I refund their money????
They changed their mind. It's not your job to accommodate them changing their mind. Their holding agreement was for full-time. So, it's full-time or nothing.
Issue #2:
I advertise on a website that will often send me notices of families looking for childcare in my area. This past weekend I open the email notice and see that it is one of my current families. This family and I have had a few bumps in our road together here, but other than that seem to be very pleased. Would you say something to this family about getting the notice.
I, personally, wouldn't. I would just be expecting a 2 weeks notice sometime in the near future and would begin advertising ASAP.
Issue #3:
I am starting to become friends with a local provider in my town. I got a voicemail message from a family that she is trying to enroll into her care. I guess she used me as a reference? This woman is very nice, but I don't know her and I really do not know what to say to the family that called looking for a referral for her. I would love to help her out, but also don't want to shoot myself in the foot. What would you do?
I would call the family back and say you have just met the provider but have found her to be very nice so far (or whatever your opinion is of her).
I am friends with a provider I met off of this board. We have known each other for over a year. She refers people to me when she is full and vice versa! It works out REALLY well for us and I adore her. We've gotten our groups together before.
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