Tweet
I once had a DCM that did this not only with payment but also with with pretty much every other policy that I had in my handbook.... but payments were the worst!! And really she was the reason that I created a handbook in the first place. When I first passed out the handbooks I gave everyone 2 weeks to read and decide whether they'd renew or cancel their contracts. I thought for sure she'd say "See ya!" but she didn't.
Even after signing she continued to do her own thing and I kept reminding her of the policies. She'd always use some excuse ... I've heard them all. "I didn't know", "I don't remember reading that part", "that part was confusing", "I thought that meant ...", "The font is too small to read, it hurts my eyes".
After repeatedly reminding her I finally just sat down with her with a freshly printed out handbook in SIZE 14 font and went through the entire thing paragraph to paragraph and this was my final warning. She was ok after that. She barely skated by after that but never did anything to directly break a policy. Why does it seem like some clients need to have their hand held more than their children :
:.
Even after signing she continued to do her own thing and I kept reminding her of the policies. She'd always use some excuse ... I've heard them all. "I didn't know", "I don't remember reading that part", "that part was confusing", "I thought that meant ...", "The font is too small to read, it hurts my eyes".
After repeatedly reminding her I finally just sat down with her with a freshly printed out handbook in SIZE 14 font and went through the entire thing paragraph to paragraph and this was my final warning. She was ok after that. She barely skated by after that but never did anything to directly break a policy. Why does it seem like some clients need to have their hand held more than their children :
:.
Comment