No Call No Show WWYD?

[SunshineMama]

Dcf does not come during winter months, and Friday was to be their last day. Dcd asked last week if the could come mon and tues (today and tomorrow), and I said yes. I confirmed at pick up last week, and was assured that they would definitely need me today.

Fast forward to today. I only have 1 dcb and dd today- I am actually able to get out of the house! We were invited to an event this morning, but I had to decline bc I agreed to watch the 2 sibs. They did not show up today. No call either. I'm bummed bc I could have taken the kids here somewhere and we missed out bc this other family couldn't bother to at least phone or text that they would not be coming.

Wwyd? Do you charge for the day for no call no shows? They pay weekly, but were done for the winter (I dont charge them for winter), and I was doing them a favor by being available to them today after their 2 weeks notice. I'm not sure the best way to approach the situation. It's just rude and sad that the kids here and I missed out of something this morning.

[Willow]

Did you try calling or texting to make sure everything was ok?

If any of my scheduled kids don't show up I assume the worst as I never have families not give me some sort of notice.


At best they inadvertently slept in, at worst I've had a few that have gotten into car accidents or hit deer on their way

[crazydaycarelady]

I would charge for today and explain that it is because you were all prepared for them and they didn't show.

[SunshineMama]

They always send payment Sundays, and there was no payment yesterday. I will send a text to make sure they are okay. My thoughts are that they just decided not to pay the extra day and bring them. This is the cold shower, leave door wide open in freezing weather, 3.5 year old biting family, so a no call no show after they don't have me regularly contracted for services wouldn't surprise me.

[Cat Herder]

Wwyd?

I'd not be available the next time they needed me. I'd fill their slots.

[EntropyControlSpecialist]

I'd not be available the next time they needed me. I'd fill their slots.

I would absolutely do the same, after everything you've posted about them.

[lovemykidstoo]

I would absolutely do the same, after everything you've posted about them.

Amen to that.

[scarletto'hara]

What's that saying ... "burn me once, shame on you. Burn me twice, shame on me". They will need you again, those kind always do.

[itlw8]

they booked it they pay. if they had canceled I might forgive but they ow you 2 days. send them a bill and fill the opening before spring

[SunshineMama]

So dcm text me today and asked if they could come tomorrow. I'm stuck at home all day anyway and need the money so I said yes, but I will be filling their spots after my maternity leave in January. I'm a bit shocked at the no call nI show, then a request for care the very next day. I'm still debating on invoicing for today or just cutting my losses and letting it go. Im feeling super pregnant and tired and over all the daycare drama.

New issue: other dcm text me today, saying her college daughter would pick up Dcb, but needs to borrow a car seat. I need my seats for my own kids tonight bc we have to go somewhere, and last time I let them borrow one they kept it for 3 days. I offered to drive Dcb home, but the sister is not at her house dcm said. So I either have to keep him at my house and not let him leave since h doesn't have a seat, or miss my children's class this evening and let them have a seat. Dcm is stuck at work. I wouldn't feel right letting him leave without a car seat. Ugh

[Blackcat31]

So dcm text me today and asked if they could come tomorrow. I'm stuck at home all day anyway and need the money so I said yes, but I will be filling their spots after my maternity leave in January. I'm a bit shocked at the no call nI show, then a request for care the very next day. I'm still debating on invoicing for today or just cutting my losses and letting it go. Im feeling super pregnant and tired and over all the daycare drama.

New issue: other dcm text me today, saying her college daughter would pick up Dcb, but needs to borrow a car seat. I need my seats for my own kids tonight bc we have to go somewhere, and last time I let them borrow one they kept it for 3 days. I offered to drive Dcb home, but the sister is not at her house dcm said. So I either have to keep him at my house and not let him leave since h doesn't have a seat, or miss my children's class this evening and let them have a seat. Dcm is stuck at work. I wouldn't feel right letting him leave without a car seat. Ugh

Issue #1....no way in heck would I NOT bill for today. I get that you are feeling "super pregnant and tired and over all the daycare drama" but come on, you can't complain about things liek this happening if you aren't going to do anything to remedy the situation. You were prepared and ready for them to attend today and just because they were rude enough to not call you or even communicate a change in schedule to you, shouldn't let them off the hook.


Issue #2.....NOT having a car seat shouldn't be YOUR issue. If older sister isn't at home then she should drive over to dcm's work and get the seat. Again, no way in heck would I cave and let them take your car seat when you clearly have plans. It isn't fair to you and especially NOT fair to your own children.


NOT trying to come down hard on you but honestly I get tired of reading venting threads on this forum only to have the provider cave because they just didn't want to deal with it or couldn't find their backbone.

I totally understand that using a backbone is tough and speaking up is hard too, but come on......we are all adults and speaking up to voice your concerns, dislikes or putting a stop to things that go against your policies is the first thing a provider should HAVE to learn to do before they are ever allowed to open their doors for business.

Hoping you find a resolution to the issues you are having and sincerely hoping the resolution you come to is not one where you get the short end of the stick! You do NOT deserve that!!!

[lovemykidstoo]

So dcm text me today and asked if they could come tomorrow. I'm stuck at home all day anyway and need the money so I said yes, but I will be filling their spots after my maternity leave in January. I'm a bit shocked at the no call nI show, then a request for care the very next day. I'm still debating on invoicing for today or just cutting my losses and letting it go. Im feeling super pregnant and tired and over all the daycare drama.

New issue: other dcm text me today, saying her college daughter would pick up Dcb, but needs to borrow a car seat. I need my seats for my own kids tonight bc we have to go somewhere, and last time I let them borrow one they kept it for 3 days. I offered to drive Dcb home, but the sister is not at her house dcm said. So I either have to keep him at my house and not let him leave since h doesn't have a seat, or miss my children's class this evening and let them have a seat. Dcm is stuck at work. I wouldn't feel right letting him leave without a car seat. Ugh

I agree with everything BlackCat said. Did she say where they were today by chance?

[daycare]

here is another thing that you may want to consider for future.

anytime I am scheduling someone extra days or time, I always have it paid in full up front. It is 100% non-refundable.

If you don't call, no-show, child gets sick or etc. I will not refund you. Of course, I am a softy and if I knew the child was legit sick, I would just give them a credit.

I also recommend a cut-off time that you give the parents and tell them if you are not here my a certain time, then your child will not be admitted into care. I do this and it has helped with the flaky late arrivals.

[SunshineMama]

Dcm text me 15 minutes before pick up. If her daughter were to get the seat, I would have had him for an hour or more after pick up, and would have still missed my daughters event.

Also, is there a liability issue if I know a child is leaving care and does not have a car seat? Aside from the child's safety, I am concerned that I could be held liable for knowingly releasing the child without a car seat.

[daycare]

Dcm text me 15 minutes before pick up. If her daughter were to get the seat, I would have had him for an hour or more after pick up, and would have still missed my daughters event.

Also, is there a liability issue if I know a child is leaving care and does not have a car seat? Aside from the child's safety, I am concerned that I could be held liable for knowingly releasing the child without a car seat.

I would not allow parents to take a child if they did not have a proper seat and I also will not provide them with one of mine either....

that is their problem, not yours.