Input on Rude DCM...

[Angelwings36]

I run by contracted hours. The family that I am currently having problems with is contracted with me from 8:30am - 4:30pm.

So...

In the last two weeks dcb has been showing up at 8:30am OR 8:40am OR 8:50am OR 9:00am OR 9:30am with no prior notification. He is the last drop off in the morning so I wait until he gets here before I start circle story time. Last week dcm texted me at 8:45am informing me that grandpa would be walking dcb over and that he would be here in 10 minutes. 8:55am roles around no dcb, 9:05am, 9:15am, 9:25am...finally at 9:30am he shows up. Grandpa then informs me that he will be walking dcb over from here on out but isn't sure what time they will be arriving each morning. I told him that I need to know when dcb would be coming and he said, "sure fine I will bring him for 9:30am."

Now today 4:30pm rolls around and dcb is still with me. At 4:35pm I texted dcm and informed her that I had an appointment scheduled for 4:30pm (an interview which I had to cancel) and that $15 in late fees would be charged for every 15 minutes or part of 15 minutes until she came to pick him up. This is all in her contract. She shows up right before 4:45pm at which point I handed her a copy of my policy on contracted hours and late fees and told her that we needed to get her drop off times and pick up times figured out because it was starting to become quite disruptive for me.

SHE BLEW....

She said she didn't realize no one told me that grandpa wouldn't be picking up today and she needed me to watch dcb until 5:00pm and she has to leave work early to come get him. Then she brought up an issue with the Mondays that I helped her out with last month. Dcb is part time (Tues, Wed, Thurs). Last month she asked if she could bring him also on Mondays to which I said sure but I will need him picked up by 4:00pm as I don't have any other families here on Mondays past 4:00pm and he isn't suppose to be with me on Monday's to begin with. She said no problem. Now today she freaked on me saying that she had to leave work early for those days.

I am beside myself right now.

[momofboys]

I run by contracted hours. The family that I am currently having problems with is contracted with me from 8:30am - 4:30pm.

So...

In the last two weeks dcb has been showing up at 8:30am OR 8:40am OR 8:50am OR 9:00am OR 9:30am with no prior notification. He is the last drop off in the morning so I wait until he gets here before I start circle story time. Last week dcm texted me at 8:45am informing me that grandpa would be walking dcb over and that he would be here in 10 minutes. 8:55am roles around no dcb, 9:05am, 9:15am, 9:25am...finally at 9:30am he shows up. Grandpa then informs me that he will be walking dcb over from here on out but isn't sure what time they will be arriving each morning. I told him that I need to know when dcb would be coming and he said, "sure fine I will bring him for 9:30am."

Now today 4:30pm rolls around and dcb is still with me. At 4:35pm I texted dcm and informed her that I had an appointment scheduled for 4:30pm (an interview which I had to cancel) and that $15 in late fees would be charged for every 15 minutes or part of 15 minutes until she came to pick him up. This is all in her contract. She shows up right before 4:45pm at which point I handed her a copy of my policy on contracted hours and late fees and told her that we needed to get her drop off times and pick up times figured out because it was starting to become quite disruptive for me.

SHE BLEW....

She said she didn't realize no one told me that grandpa wouldn't be picking up today and she needed me to watch dcb until 5:00pm and she has to leave work early to come get him. Then she brought up an issue with the Mondays that I helped her out with last month. Dcb is part time (Tues, Wed, Thurs). Last month she asked if she could bring him also on Mondays to which I said sure but I will need him picked up by 4:00pm as I don't have any other families here on Mondays past 4:00pm and he isn't suppose to be with me on Monday's to begin with. She said no problem. Now today she freaked on me saying that she had to leave work early for those days.

I am beside myself right now.

The quoted part cracked me up - who if not her was supposed to inform you of that?! And if he was staying later she needed clearance from you. I'd be ticked!

[Angelwings36]

Any advice on how I should deal with this?

[daycare]

Any advice on how I should deal with this?

I would talk to her face to face and tell her that you need to get a set schedule from her by x date and that both of you have to agree to the new times. I would also tell her that you don't allow drop off after XYZ time because it interferes with your circle time.

I would put it all in writing and make sure that both parties are crystal clear on the drop off and pick up times are. Enforce a cut off time. No drop offs after 10am or whatever time you need it to be.

always talk in person and then put it in writing and have it signed

If she cannot get her child to and from your house within the hours you need, then you will have to let this child go....In that case, I would be giving a two week notice.

[Angelwings36]

I would talk to her face to face and tell her that you need to set schedule from her by x date and that both of you have to agree to the new times. I would also tell her that you don't allow drop off after XYZ time because it interferes with your circle time.

I would put it all in writing and make sure that both parties are crystal clear on the drop off and pick up times are. Enforce a cut off time. No drop offs after 10am or whatever time you need it to be.

always talk in person and then put it in writing.

If she cannot get her child to and from your house within the hours you need, then you will have to let this child go....In that case, I would be giving a two week notice.

I tried to talk to her face to face (calmly on my part) when she picked up today but she would not talk to me. She just blew up and then stomped out of the house. I have gotten along with this family great until these issues started arising. I am very hurt over all of this.

[daycare]

I tried to talk to her face to face (calmly on my part) when she picked up today but she would not talk to me. She just blew up and then stomped out of the house. I have gotten along with this family great until these issues started arising. I am very hurt over all of this.

I know its hard when people are rude to us, but you have to stand your ground and don't feel bad. You offer a service and if they can't work within the services that you provide, then they need to find a different place.

DONT give into special....TRUST me when I tell you that you will regret it and will only term later on with much much more issues and regret that you did it.

[daycare]

I know its hard when people are rude to us, but you have to stand your ground and don't feel bad. You offer a service and if they can't work within the services that you provide, then they need to find a different place.

DONT give into special....TRUST me when I tell you that you will regret it and will only term later on with much much more issues and regret that you did it.

is it worth the money to let them treat you that way? Ask yourself this questions.....I bet you that it is not!!! Please don't beat yourself up...You did not do anything wrong

[JenNJ]

How to deal -- don't. This is not your problem. Someone must be there by 4:30 PERIOD. If not, late fees and termination are the cost.

[AnneCordelia]

When I need to talk to my families I give them a heads up by email or text first. "I need to chat with you for a few minutes about business matters. Can you spare 5 minutes at pick-up?"

Daycare is dead on though...that's how I'd handle it too.

[AfterSchoolMom]

How to deal -- don't. This is not your problem. Someone must be there by 4:30 PERIOD. If not, late fees and termination are the cost.

This. If anything, I'd let DCM know that you do not appreciate being treated that way in your own home, and that her disrespectful behavior will not be tolerated again. Just try to remain calm and professional.


You did absolutely nothing wrong. Whatever is going on with them is going on with THEM, not you.

[Crystal]

Okay, first of all, I would not tolerate "She Blew." No way, No how, uh-uh. I would have stopped her dead in her tracks and would have told her to leave, NOW, and come back when she could talk to me in a more civil manner. The EXCUSE about grandpa not picking up is just that, an excuse. Put it back on her and tell her that she is the person who signed the cintract, SHE is responsible for informing you of any schedule changes. I would inform her that her scheduling issues are HERS and not to make them mine again.

YOU need to take control of the situation. Write a letter, stating CLEARLY the terms of your contract, what you EXPECT and EXACTLY what the consequences are if she does not follow your policies.

You did well enforcing your policies from the get-go.....don't stop now. happyface

[MissK]

Okay, first of all, I would not tolerate "She Blew." No way, No how, uh-uh. I would have stopped her dead in her tracks and would have told her to leave, NOW, and come back when she could talk to me in a more civil manner. The EXCUSE about grandpa not picking up is just that, an excuse.

Agree 100% I think that if it would have been an honest mistake she more than likely (or at least I would have) been apologizing profusely for the mix-up and reassuring you that I would be working out the schedule with grandpa so it wouldn't happen again. People tend to get defensive when they're in the wrong...