So heres the issue:
I have several families that pay one month in advance and they use the childcarepay.com through MMK. As some of you may be aware, it takes 5 full business to deposit into your account.
It is stated in my childcarepay.com contract that fees are due for deposit on the due date, that payment must deposit on that day.
So I offer a 5% discount if you pay your fees monthly, one month in advance. I send out an invoice on the 5th of each month for the following month...EX: june 5, I will send out the invoice for the month of July.
I also send out reminders about 10 days out from the due date which is the last friday of every month, one month in advance.
Well, I have two families that never pay on time. They wont make the payment until the wednesday before the friday that it is due. So this means taht i won't get the money until the following wednesday, 5 days late including weekend.
I wanted to charge late fees, but thought well is it fair to do so because they are making a full monthly payment in advance?? hmmm Becuase if you think about it, if I don't get paid until wednesday, then they are getting free DC on monday and tuesday. Also, just because i get confirmation that the payment has been made from the childcarepay.com website does not mean that the payment will go through.
My next thought was well don't charge a late fee, but tell them that if they are late again that I won't offer a 5% discount ($50.00) any more?
How would you deal with this one??? UGH
I have several families that pay one month in advance and they use the childcarepay.com through MMK. As some of you may be aware, it takes 5 full business to deposit into your account.
It is stated in my childcarepay.com contract that fees are due for deposit on the due date, that payment must deposit on that day.
So I offer a 5% discount if you pay your fees monthly, one month in advance. I send out an invoice on the 5th of each month for the following month...EX: june 5, I will send out the invoice for the month of July.
I also send out reminders about 10 days out from the due date which is the last friday of every month, one month in advance.
Well, I have two families that never pay on time. They wont make the payment until the wednesday before the friday that it is due. So this means taht i won't get the money until the following wednesday, 5 days late including weekend.
I wanted to charge late fees, but thought well is it fair to do so because they are making a full monthly payment in advance?? hmmm Becuase if you think about it, if I don't get paid until wednesday, then they are getting free DC on monday and tuesday. Also, just because i get confirmation that the payment has been made from the childcarepay.com website does not mean that the payment will go through.
My next thought was well don't charge a late fee, but tell them that if they are late again that I won't offer a 5% discount ($50.00) any more?
How would you deal with this one??? UGH
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