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I am so upset and stressed out right now...I am posting as unregister but am a registered poster...I just wanted to share this...
Hey *****,
I just wanted to be open with you and let you know how I have been feeling for the last little while. There has been a few things that have really been bothering me and I tried really hard to approach you in the nicest way I could about them but regardless they have left me feeling full of stress in the end. The first thing was your irregular show ups for drop offs and pick ups. When you first signed on with me you asked for 8am - 4:30pm. Soon after you started showing up at 4:45pm, then 5:00pm, then 5:15pm...this was when I approached you, for the first time, and asked you if you wanted a different pick up time at which you said yes 4:45pm. You soon later began showing up at 5:00pm and 5:15pm, I approached you again and you said you needed 5:00pm, which again you were not able to always make it on time for. And then the drop offs started going all over the place varying between 8am and 8:45am, I literally never knew what to expect...hense the fact that I sent out letters to ALL of my families regarding drop off times.
You need to understand this from a daycare prospective, if a provider doesn't know when to expect a parent (the times the child is to be in daycare)...
1. How do we know what to charge parents? There is a totally different fee for parents needing 8am - 4:30pm (8 and a half hour day) and parents needing 8am - 5:15pm (9 hour and 15 min day). I didn't raise your rates out of courtesy but seen no courtesy back from you.
2. How does a provider properly plan activities for the children when they never know when to expect the last drop off or when a child is being picked up for the day. We providers too do like to plan our days, hense the fact that a good provider will keep things organized and stay on top of things.
3. You need to realize that regardless of if I am open from 7:30am - 5:30pm you are still on contracted hours (your hours), I am NOT always open until 5:30pm, nor do I always start my day at 7:30am, this is totally depending on my parents SCHEDULES.
The second problem I had was when you showed up to pick **** one day and played 20 questions with me. (How many kids do you have? Do you have help? And so and so forth…) When I initially met with you I answered all these questions. I also talked to you about my helper leaving. Seriously ***** this is my daycare, I have always run it, will always run it, am capable of running it and FOLLOW ALL GUIDELINES, I would never run more kids then one provider is ALLOWED…EVER! I got in the suitable help I needed to run MY daycare. No it didn’t work out with my sister in law, but I had my mom here with me. I don’t feel that I EVER need to tell parents that my mom is helping me, if you don’t trust my mom, then you really shouldn’t be here because I am her DAUGHTER. I didn’t answer your question because I felt like I was being interrogated, I didn’t have the time for it and I was not putting up with it. If I had brought in a STRANGER every parent enrolled with me would have met her, but not my own mother.
The third problem I had with you was the diaper texts on Tuesday. The last 3 days **** has been in my care he has popped out of his diaper. I asked why…like any caring provider would. Why am I not being told he is ‘teething’, why am I not being told of his running poop, do the diapers not fit right…what is going on, was my thoughts. I also told you (which is in my contract) if there is poop running down his leg he needs to be picked up. You responded with take a diaper outside with you. Running a daycare and being a stay at home mom are two different things. I have to run by REGULATIONS. Which means I have to change a child in a sterile location, sterilize anything the poop touches along with my hands. Do you know how hard that would be to do outside? And secondly, I got upset when you said it’s probably just teething. Ok, so thanks for telling me now (seen as I don’t stick my hands in children’s mouth to find out myself) and as I said even if it’s teething if it happens again you need to pick him up as it is very difficult to run a daycare and deal with a child who has poop so runny it is coming out of his diaper. We were outside that day, twice in 2 hours I had to pack up all the kids, head inside, change **** and go back out again. This in itself shows you how inconvenient and difficult it is to deal with a ‘situation’ such as this in a daycare setting.
I sent you this letter today because I am human too and need to get my feelings out and hearing you say today that you were not coming back only 3 weeks from your last day really left me feeling unsettled and cheated. I was willing to finish off your last 3 weeks despite the stress you were causing me, the stress that I approached you with in a professional and friendly manner, and you gave me ‘we are not coming back.’
Please remember in the future ***** that your first key to daycare is COMMUNICATION, and that providers, just like you have feelings and expectations as well.
Hey *****,
I just wanted to be open with you and let you know how I have been feeling for the last little while. There has been a few things that have really been bothering me and I tried really hard to approach you in the nicest way I could about them but regardless they have left me feeling full of stress in the end. The first thing was your irregular show ups for drop offs and pick ups. When you first signed on with me you asked for 8am - 4:30pm. Soon after you started showing up at 4:45pm, then 5:00pm, then 5:15pm...this was when I approached you, for the first time, and asked you if you wanted a different pick up time at which you said yes 4:45pm. You soon later began showing up at 5:00pm and 5:15pm, I approached you again and you said you needed 5:00pm, which again you were not able to always make it on time for. And then the drop offs started going all over the place varying between 8am and 8:45am, I literally never knew what to expect...hense the fact that I sent out letters to ALL of my families regarding drop off times.
You need to understand this from a daycare prospective, if a provider doesn't know when to expect a parent (the times the child is to be in daycare)...
1. How do we know what to charge parents? There is a totally different fee for parents needing 8am - 4:30pm (8 and a half hour day) and parents needing 8am - 5:15pm (9 hour and 15 min day). I didn't raise your rates out of courtesy but seen no courtesy back from you.
2. How does a provider properly plan activities for the children when they never know when to expect the last drop off or when a child is being picked up for the day. We providers too do like to plan our days, hense the fact that a good provider will keep things organized and stay on top of things.
3. You need to realize that regardless of if I am open from 7:30am - 5:30pm you are still on contracted hours (your hours), I am NOT always open until 5:30pm, nor do I always start my day at 7:30am, this is totally depending on my parents SCHEDULES.
The second problem I had was when you showed up to pick **** one day and played 20 questions with me. (How many kids do you have? Do you have help? And so and so forth…) When I initially met with you I answered all these questions. I also talked to you about my helper leaving. Seriously ***** this is my daycare, I have always run it, will always run it, am capable of running it and FOLLOW ALL GUIDELINES, I would never run more kids then one provider is ALLOWED…EVER! I got in the suitable help I needed to run MY daycare. No it didn’t work out with my sister in law, but I had my mom here with me. I don’t feel that I EVER need to tell parents that my mom is helping me, if you don’t trust my mom, then you really shouldn’t be here because I am her DAUGHTER. I didn’t answer your question because I felt like I was being interrogated, I didn’t have the time for it and I was not putting up with it. If I had brought in a STRANGER every parent enrolled with me would have met her, but not my own mother.
The third problem I had with you was the diaper texts on Tuesday. The last 3 days **** has been in my care he has popped out of his diaper. I asked why…like any caring provider would. Why am I not being told he is ‘teething’, why am I not being told of his running poop, do the diapers not fit right…what is going on, was my thoughts. I also told you (which is in my contract) if there is poop running down his leg he needs to be picked up. You responded with take a diaper outside with you. Running a daycare and being a stay at home mom are two different things. I have to run by REGULATIONS. Which means I have to change a child in a sterile location, sterilize anything the poop touches along with my hands. Do you know how hard that would be to do outside? And secondly, I got upset when you said it’s probably just teething. Ok, so thanks for telling me now (seen as I don’t stick my hands in children’s mouth to find out myself) and as I said even if it’s teething if it happens again you need to pick him up as it is very difficult to run a daycare and deal with a child who has poop so runny it is coming out of his diaper. We were outside that day, twice in 2 hours I had to pack up all the kids, head inside, change **** and go back out again. This in itself shows you how inconvenient and difficult it is to deal with a ‘situation’ such as this in a daycare setting.
I sent you this letter today because I am human too and need to get my feelings out and hearing you say today that you were not coming back only 3 weeks from your last day really left me feeling unsettled and cheated. I was willing to finish off your last 3 weeks despite the stress you were causing me, the stress that I approached you with in a professional and friendly manner, and you gave me ‘we are not coming back.’
Please remember in the future ***** that your first key to daycare is COMMUNICATION, and that providers, just like you have feelings and expectations as well.
For days she did this until I finally took the call and said Johnny could not come back due to the scene she had caused basically. Short and sweet. The whole phone call took a minute.
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