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I just can't make clients happy these days! I have a client that needed an earlier drop off time for her 2 toddler everyday since she got an actual job instead of community service, I allowed it. Then she said she needed me to help with some weekends once in a while, I allowed it. I need the extra cash so I thought why not, once in a while wouldn't hurt. I told her I would be willing to do a Saturday here and there but never a Sunday because I do have a family of my own and we too deserve a day off. I told her I would need at least 3 days notice prior to a Saturday she may need so I didn't plan anything because I am technically closed on Saturdays and Sundays. So here is how the convo went today at drop off. Am I just being uptight or is she rude?
I know it's late notice but can u watch the kids for the next 2 days Sat and Sun?
I told u I needed a little advance notice, wednesday would have been good to ask. Besides u still havent even given me your schedule yet so what do u work after Sunday?
I know I know I'll get it to u, so can they come tomorrow and Sun?
They can come Saturday but not Sunday.
Why not Sunday?
(really is doesnt matter why not right???)
Well because 1st of all I told u I too deserve a day off too and 2nd I didn't have ANY notice.
Well I don't have anyone. What do u do that makes them unable to come hang out while u do your thing.
I don't have kids "hang out" while I "do my thing" I take the time to teach them and be involved with them! Also it is the only time I have to do cleaning and shopping etc. and go to church if u must know.
Can't u just clean around them and take them shopping or church with u with u or wait til evening after I pick up?
double take .... REALLY? LOL No sorry, NO Sundays. (NOW I turn the tables!! ) By the way it has been a week since u were supposed to bring the supplies for them I still have NOTHING here. Not 1 outfit nothing for your kids and we are potty training. I also havent been able to allow the kids to play in the water activities because they have no suits. I need those too. Oh and I am running out of my sons sunblock because I have to use it on him and your 2 kids every day so I need that too. U can bring that tomorrow when u come.
Oh I still havent gotten it together I have to buy some sunblock because we dont use it oh and btw Tommy got too much sun here.
Oh no is he burned (checking him) hes not even tan he's white!
No but he wouldnt sleep the other night and he even had problems last night so he must be getting too much sun here.
(I just looked at her blankly I didnt know what to say!) Finally I said Umm ok well they are usually only outside for an hour in the morning, 45 mins before lunch and an hour in the afternoon so I don't see how that effected his sleep.
Well u said u were going to have them out for most of the day so I assumed he got too much sun and thats why his sleep is messed up at night.
OK I will keep them in all day today and we will see how he does. Bye bye.
Then she says, "Oh here are the kids cups" and hands them to the kids. She KNOWS my rules of no cups or food from home ever! She has been here for 4 months! I told the kids to give them back to Mommy because we have personalized cups here. She says no keep them here I need them so they dont scream on the ride home. I tell her she can leave them in the van. She said no they need to stay here so the drink stays cold. I look in the cup there is a dribble of RED KOOL AIDE in each! It's 7:50 am! I said well it's empty anyway but if u insist I can leave them in the diaper bag for u. Then she says oh cant u fill them up for me when I pick them up so they have a drink on the way home. (we really need a pulling hair out icon for moments like these!)
Is it just me or is she rude expecting me to open just for her at her will? AND have any of u ever heard of a child not sleeping because he was outside too much in the day? AND isn't the 2 meals and 2 snacks enough for them now I supply road trip beverages too? WTH? Am I being petty if so just tell me I can take it.
I'm ready for an overhaul on clients! Dump them all and bring in some new! I sure do miss the good old clients that outgrew my daycare!
I know it's late notice but can u watch the kids for the next 2 days Sat and Sun?
I told u I needed a little advance notice, wednesday would have been good to ask. Besides u still havent even given me your schedule yet so what do u work after Sunday?
I know I know I'll get it to u, so can they come tomorrow and Sun?
They can come Saturday but not Sunday.
Why not Sunday?
(really is doesnt matter why not right???)
Well because 1st of all I told u I too deserve a day off too and 2nd I didn't have ANY notice.
Well I don't have anyone. What do u do that makes them unable to come hang out while u do your thing.
I don't have kids "hang out" while I "do my thing" I take the time to teach them and be involved with them! Also it is the only time I have to do cleaning and shopping etc. and go to church if u must know.Can't u just clean around them and take them shopping or church with u with u or wait til evening after I pick up?
double take .... REALLY? LOL No sorry, NO Sundays. (NOW I turn the tables!! ) By the way it has been a week since u were supposed to bring the supplies for them I still have NOTHING here. Not 1 outfit nothing for your kids and we are potty training. I also havent been able to allow the kids to play in the water activities because they have no suits. I need those too. Oh and I am running out of my sons sunblock because I have to use it on him and your 2 kids every day so I need that too. U can bring that tomorrow when u come. Oh I still havent gotten it together I have to buy some sunblock because we dont use it oh and btw Tommy got too much sun here.
Oh no is he burned (checking him) hes not even tan he's white!
No but he wouldnt sleep the other night and he even had problems last night so he must be getting too much sun here.
(I just looked at her blankly I didnt know what to say!) Finally I said Umm ok well they are usually only outside for an hour in the morning, 45 mins before lunch and an hour in the afternoon so I don't see how that effected his sleep.
Well u said u were going to have them out for most of the day so I assumed he got too much sun and thats why his sleep is messed up at night.
OK I will keep them in all day today and we will see how he does. Bye bye.
Then she says, "Oh here are the kids cups" and hands them to the kids. She KNOWS my rules of no cups or food from home ever! She has been here for 4 months! I told the kids to give them back to Mommy because we have personalized cups here. She says no keep them here I need them so they dont scream on the ride home. I tell her she can leave them in the van. She said no they need to stay here so the drink stays cold. I look in the cup there is a dribble of RED KOOL AIDE in each! It's 7:50 am! I said well it's empty anyway but if u insist I can leave them in the diaper bag for u. Then she says oh cant u fill them up for me when I pick them up so they have a drink on the way home.
(we really need a pulling hair out icon for moments like these!)Is it just me or is she rude expecting me to open just for her at her will? AND have any of u ever heard of a child not sleeping because he was outside too much in the day? AND isn't the 2 meals and 2 snacks enough for them now I supply road trip beverages too? WTH? Am I being petty if so just tell me I can take it.
I'm ready for an overhaul on clients! Dump them all and bring in some new! I sure do miss the good old clients that outgrew my daycare!
This is the same Mom that would walk ALL around my house looking around at stuff, telling me all her gossip and woes, staying up to 30 mins after sign in and out! 1 time even taking a cell call on her way out the door and turning around and walking back around my house. She held her hand up to me when I tried to tell her she had to go....
: I just dropped a long time client and although she isn't all there lately 1 of her vents against me when I dropped her was that I am not available enough (10-11 hr days mind u) And that I don't give her a chance to explain things etc. So I thought ok I will do better with future clients. 
The way I look at it though with your situation I would stress to her that you no longer provide any daycare services during weekends. You can just say per your husband. That he wants family time. If she tries to argue tell her sorry but that's a family call. Tell her there are plenty of babysitters out there looking to earn some extra cash..maybe a niece or cousin is looking to make extra cash maybe even a neighbor's older kids would like to earn some extra money? Otherwise if you want to go a head and take them for the weekends I would charge her extra. What ever you feel will make watching them on the weekends worth it. 
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