Confidentially

[Unregistered]

That's crazy!

If I were you, I would stop all communication with the former dcm because she seems like she's a not a rational person.

If she wants to invite your other daycare families so badly, let her find their addresses another way.

[wdmmom]

You've already went about it the nice way. There's no other way to go. If she contacts you again, (the way I see it is) you have 2 options: You can tell her off and tell her that by terminating services, you aren't obligated to do anything for her any longer OR don't respond. Although I think doing the second will cause a whirlwind of more problems. I see her being the type that if you don't answer, she will blow up your phone, text, call licensing and go out of her way to retaliate because she didn't get her way.

You were right for offering the phone number for licensing.

In my contract I have a clause in there that specifically states that all information gathered regarding your child will remain confidential. The only things that will be shared with other parents is your child's first name and age. I will NOT disclose addresses, phone numbers, invitations, etc. It's better for me to stay out of it. I'd hate for something bad to happen while off premises that would somehow come back to negatively affect me and my business.

[daycare]

Sounds like you know this mom!! Lol
Yes this type exactly!

I don't have that typed into my PHb but I will now
Some people seem like they have nothing better to do other than find something in their life to complain about.

I'm going to call my site monitor and let them know I'm having problems with this family just to give them a heads up. Stinks I have to do this but I'd rather cover my butt

[wdmmom]

When it comes to this particular family, I would! They couldn't pay me enough to deal with this mom's BS!

[Country Kids]

I certainly wouldn't have done this for a past client. My question though is where is it written/law that we can't share information with parents? I'm not meaning addresses and phone numbers but ages and schedules. I have had parents ask what schedules all the children keep because they don't want their child here by themselves. They will also ask ages because they want someone the same age for their child to play with. One of my parents actually called another parent of mine (didn't get the information from me) to see why the other child wasn't coming as much to child care and what the schedule would be because they wanted someone here for there child to play with. The parent who was called was actually fine that this parent called them.

With FB so popular all parents would have to do if you have a business site is to start communicating with the parents that way and pick up all the information they would ever need on a child.

All of my parents meet each other at drop off and pickup time and its funny how many of them know each other and didn't realize they came to the same childcare. My childs school sent home the entire classes parents names/childs name and phone numbers to a few of the parents in the class to use in case of parties, emergencies, functions and such.

I was just curious if there actual wording saying that we can't talk to the parents on certain questions when they ask.

[Christian Mother]

Daycare..is this the same family that wanted to also come to your free Friday night offered to your families a couple time a month? Even when there no longer clients? Crazy...why didn't she bring this up the week she was using you. It sounds to me that this mom is using an excuse to get in contact with all your families and using a bday party as an excuse. Crazy Mom!!

[daycare]

I certainly wouldn't have done this for a past client. My question though is where is it written/law that we can't share information with parents? I'm not meaning addresses and phone numbers but ages and schedules. I have had parents ask what schedules all the children keep because they don't want their child here by themselves. They will also ask ages because they want someone the same age for their child to play with. One of my parents actually called another parent of mine (didn't get the information from me) to see why the other child wasn't coming as much to child care and what the schedule would be because they wanted someone here for there child to play with. The parent who was called was actually fine that this parent called them.

With FB so popular all parents would have to do if you have a business site is to start communicating with the parents that way and pick up all the information they would ever need on a child.

All of my parents meet each other at drop off and pickup time and its funny how many of them know each other and didn't realize they came to the same childcare. My childs school sent home the entire classes parents names/childs name and phone numbers to a few of the parents in the class to use in case of parties, emergencies, functions and such.

I was just curious if there actual wording saying that we can't talk to the parents on certain questions when they ask.

I don't mind simple info. But where Simone lives should be kept private.


Yes same family!!

[snbauser]

I do not give out personal information either. The most I do is at the beginning of each school year I will have a sheet that parents can fill out what if any information they would like to share - name, child's name, child's age, address, phone number, email, etc...I make a copy for each parent that fills out the form. Many of my parents have become friends outside of here. Invitations mostly come here and go in their cubbies.

[Mike Lassiter]

I don't mind simple info. But where Simone lives should be kept private.


Yes same family!!

You NEED to sever ties and communications with her. You already know she "might be crazy"; she should not get ANY information from you regarding your other clients. Did you consider that she could be attempting to get contact information so she could try to make trouble for you with them. What's to stop crazy lady from calling every one of them and fabricating lies to make you look bad in their eyes. She isn't likely to have been going crazy these last few weeks and now wanting all of little Johnnies playmate to come over to her house JUST for him to see them. He could have saw them every day at your house.
I'd treat her like she stole from me and we'd be history.

[cheerfuldom]

I was going to post the same thing as the pp. Now that I think about it, its possible that while she is inviting to a birthday party, she will also be talking to the other parents about you.

[e.j.]

My question though is where is it written/law that we can't share information with parents? I'm not meaning addresses and phone numbers but ages and schedules.

I'm not sure about other states but our regs state, "Information pertaining to children and their families is privileged and confidential. No licensor or educator may distribute or release information about a child or his/her family without the written consent of the child's parent." In this case, I take the word "information" to mean anything whether it be addresses, schedules, age or anything else a parent might ask about another child or family.

I'd be surprised if most most states didn't have a similar regulation but even if they don't, I would think it's the ethical, professional way to do business. If parents somehow find out information on their own about another family, there isn't much you can do but I definitely wouldn't be the one giving it to them.

If this woman were still a client, I'd probably offer to give the other parents her contact info as long as she gave me written permission to do so. Since she's no longer a client, though, I'm with all the others who suggested the op sever any contact with her.