Did she come in diapers or pullups? It doesn't matter how upset the mom is. It doesn't matter what words she says to you about it or the words she says to the kid about not doing it. What matters is the kid is pooping her pants without protection.
Part of being potty trained is not needing attention. Being able to go potty without an adult involved is just as big of a part of potty training as peeing in the pot.
Don't be fooled by words. Just look at what she is doing and what needs to be done to protect your equipment AND YOUR TIME. The time it takes to clean up the mess must be considered in ADDITION to her weekly fee. If she reverts to where she is just not trained than they either need to pay for additional services and cleaning or they need to put her back into diapers until she can do it on her own.
Using the word accident implies there is a future where it won't happen. This is not an accident. It is a kid who is pooping her pants. It doesn't have anything to do with bad luck or a mistake and it is NOT a teachable moment. It just is a kid who is pooping somewhere else besides the potty. Nothing more nothing less.
Part of being potty trained is not needing attention. Being able to go potty without an adult involved is just as big of a part of potty training as peeing in the pot.
Don't be fooled by words. Just look at what she is doing and what needs to be done to protect your equipment AND YOUR TIME. The time it takes to clean up the mess must be considered in ADDITION to her weekly fee. If she reverts to where she is just not trained than they either need to pay for additional services and cleaning or they need to put her back into diapers until she can do it on her own.
Using the word accident implies there is a future where it won't happen. This is not an accident. It is a kid who is pooping her pants. It doesn't have anything to do with bad luck or a mistake and it is NOT a teachable moment. It just is a kid who is pooping somewhere else besides the potty. Nothing more nothing less.
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