So I work on contracted hours. My daycare is open from 7:45-6:00.
I have one family that is contracted from 8:30-5:30 3 days week
This family all of a sudden has started coming late to pick up. The first time I waived the late fee, second time, I handed them a late fee slip.
They were very mad and their response was: "I don't see why i am getting a late fee, your DC is still open, there are kids still here and it's not like I am causing any harm."
My response was, that we have a contract and you have agreed to a certain time fame, based on what you are paying for DC. If you need to change your contract, please follow the PHB guidelines of asking for a contract change.
they have refused to pay me on 3 occasions and so today I will let them know that if the fees are not paid by tomorrow that the NO pay NO play clause will go into effect.
For those of you that work on contracted hours and have a similar situation, do you charge?
I have one family that is contracted from 8:30-5:30 3 days week
This family all of a sudden has started coming late to pick up. The first time I waived the late fee, second time, I handed them a late fee slip.
They were very mad and their response was: "I don't see why i am getting a late fee, your DC is still open, there are kids still here and it's not like I am causing any harm."
My response was, that we have a contract and you have agreed to a certain time fame, based on what you are paying for DC. If you need to change your contract, please follow the PHB guidelines of asking for a contract change.
they have refused to pay me on 3 occasions and so today I will let them know that if the fees are not paid by tomorrow that the NO pay NO play clause will go into effect.
For those of you that work on contracted hours and have a similar situation, do you charge?
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