Can I Change My Mind?

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  • Meyou
    Advanced Daycare.com Member
    • Feb 2011
    • 2734

    Can I Change My Mind?

    My kids have scarlet fever this week and are home from school. They are isolated and not allowed in the daycare area or to use the same washroom during work hours. I called all my DCF's on Monday night when the first of the two was diagnosed to inform them that my kids were sick. However, I decided to stay open since they're just laying around watching tv and there was really no reason why I couldn't work. All of my DCF's other than 2 have been here all week.

    One of the families is the one that had a baby this weekend, they're home anyway and they didn't feel I needed the extra little person on my hands when she could just stay home with them. They kept her home for MY sake. <3 Love them.

    The other family is keeping their two children home all the rest of this week because they're paranoid about germs. They've hired a babysitter to come to their home. Cool with me....their decision. I'm available.

    the problem comes in where DCM from the above family last night called me to tell my they weren't coming the rest of the week and then asked if they were "going to be charged" since the kids couldn't come because of germs. I was totally caught off guard and doing other things so my instinct reply was, "No, of course not." She happily got off the phone.

    Then I sat back and thought about it....I'm here....I'm working....she's CHOOSING not to bring her children....correct? My PH states, "For any day I cannot provide care due to sickness in my family or a personal emergency your are not required to pay." That's pretty clear isn't it? If I can't work, you don't pay me?

    My question is....can I now change my mind and charge them this week? Or should I let it go and chalk this one up to a bad business decision? This ate me up all night and regardless of what I decide to do about this weeks changes I'm going to write a letter to families clarifying what will happen in the future if my children are sick. Basically because of this family I'm no longer going to inform DCF's when my children are sick. I will keep them isolated but will not be making phone calls anymore.

    For further info this family was the only one to give me a hard time about getting rid of PT care and they have questioned my PH on two other occasions in the past month regarding charges and vacation time. The bottom line is they don't want to pay when their kids aren't here and I no longer allow that so they aren't happy. They've also been maxing out their hours each week because they now pay regardless if they attend even though mom only works part time. That's cool with me, I'm being paid. I feel a little sorry for the kids being used to "punish me" though. They were unable to find alternate care with the schedule they wanted so they (what I felt was) reluctantly stayed with me. I've also been friends with mom since high school.
  • MissAnn
    Preschool Teacher
    • Jan 2011
    • 2213

    #2
    I do the same sort of thing. I am trying to learn to say.......I'll think about it and call you back. Once you say they don't have to pay because SHE is afraid of the germs.....she will expect it every time. If word gets out, so will the other families.

    Friends are the hardest, aren't they? At least that's how it's been for me.

    Sorry, not much advice here.

    Comment

    • Meyou
      Advanced Daycare.com Member
      • Feb 2011
      • 2734

      #3
      I'm going to address it so we don't repeat this conversation in the future by sending out a letter clarifying for all parents the policy for all families. I've also decided to stop informing them when my kids are sick. I'll just keep the girls seperated in non daycare areas of our home and go about my day. I've essentailly created this problem myself by feeling obligated to tell them. They took it as a free for all to not pay me so this is one courtesy I will not be providing in the future.

      My boyfriend thinks I can't change my mind and ask them to pay full fees this week. I know I did a dumb thing saying they didn't have to but I kinda feel like I should be able to call them and say I reviewed my policy and per their contract they do have to pay. UUUUGHHH!

      Comment

      • nannyde
        All powerful, all knowing daycare whisperer
        • Mar 2010
        • 7320

        #4
        I think you are locked in to let them have it free.

        Just for the future whenever money questions come up catch you off guard you need to say "I'll get back to you on that ... or ... let me think about that"

        I don't discuss my sons illness with the day care parents. He has only missed one day of school since first grade so it doesn't come up very often. He has his own area of the house and him being here sick doesn't affect any of the kids.

        When he was little I would have gone broke closing for his illnesses. I never closed a day he was sick but he wasn't that involved in the day care as he was coming up so it was never an issue... and I had a second person here.
        http://www.amazon.com/Daycare-Whispe...=doing+daycare

        Comment

        • momma2girls
          Daycare.com Member
          • Nov 2009
          • 2283

          #5
          I have called families back, and said I am sorry, but I thought about this, and here it is for you- If I am open for you to come, and you decide not to- then you will be charged. You have to stop this now, or they will keep doing this to you and say" well you allowed this last time" Nip it in the butt now!!
          I have also learned to say Sorry, but let me think about that one, let me figure it out, check my calendar, etc. from now on!

          Comment

          • SilverSabre25
            Senior Member
            • Aug 2010
            • 7585

            #6
            Unfortunately, I think you put yourself in a tough position. Personally, I don't think you can back pedal on this one. If it happens again and they say, "But LAST time you said..." you can just tell them that this time, things are different. Especially if you have made your policy on this firm and clear in the intervening time.
            Hee hee! Look, I have a signature!

            Comment

            • Meyou
              Advanced Daycare.com Member
              • Feb 2011
              • 2734

              #7
              Originally posted by nannyde
              I think you are locked in to let them have it free.

              Just for the future whenever money questions come up catch you off guard you need to say "I'll get back to you on that ... or ... let me think about that"

              I don't discuss my sons illness with the day care parents. He has only missed one day of school since first grade so it doesn't come up very often. He has his own area of the house and him being here sick doesn't affect any of the kids.

              When he was little I would have gone broke closing for his illnesses. I never closed a day he was sick but he wasn't that involved in the day care as he was coming up so it was never an issue... and I had a second person here.
              Makes sense. My girls are older so they can yell if they need something so it should be no trouble to keep them away. I'm definitely going to stop informing the parents now that I know it's just another excuse for this family not to pay.

              Comment

              • daycare
                Advanced Daycare.com *********
                • Feb 2011
                • 16259

                #8
                Is she the only person not paying?

                I think you opened mouth instert foot on this one. However, i would be telling her that "she caught you off guard" I have also done this and I have actually gone back and told the parent i am sorry, I misunderstood you and changed the plans..

                You will let her off without pay this time, however, remind her of your contract and let her know that next time she does have to pay.

                Comment

                • Meyou
                  Advanced Daycare.com Member
                  • Feb 2011
                  • 2734

                  #9
                  Yep, she's the only one not paying. Most have been attending anyway and one family kept their dd home due to a new baby in the house but are still paying. She's the only one that ever asks for exceptions too. And the only friend I have as a client. Coinkeedink? I think not.

                  Comment

                  • Live and Learn
                    Daycare.com Member
                    • Sep 2010
                    • 956

                    #10
                    I think it would be unprofessional for you to go back and say you changed your mind.

                    Chalk it up to a lesson learned.

                    Let them know that they caught you off guard but next time they will pay if you are open.

                    When parents try to catch me off guard I say "let me check my calendar, let me check my handbook, or let me think on that for awhile. I will get right back to you."

                    I hope your kids are ok.

                    Comment

                    • Sugar Magnolia
                      Blossoms Blooming
                      • Apr 2011
                      • 2647

                      #11
                      Originally posted by nannyde
                      I think you are locked in to let them have it free.

                      Just for the future whenever money questions come up catch you off guard you need to say "I'll get back to you on that ... or ... let me think about that"

                      .
                      I totally agree. You were caught off guard, I'm so sorry. I made this mistake once too, it hurts I know. I hope your children get well soon.

                      Comment

                      • Mom_of_two
                        Daycare.com Member
                        • Apr 2011
                        • 195

                        #12
                        I don't think you can go back on it, unfortunately.

                        Also for me personally I would not ask parents to be responsible for payment if your kids are ill with something that if a DCK had you would turn them away (even with segregation in the house.) I close any time my girls have symptoms I would not accept into care if it were reversed- a bummer for me and them, but I hold us to the same illness policy in fairness to the other parents, too. I wouldn't feel right about payment during that time. Curious to hear what others of you do about sickness in your houses...

                        Comment

                        • Country Kids
                          Nature Lover
                          • Mar 2011
                          • 5051

                          #13
                          I personally would have closed down for scarlet fever. Is it highly contagious and even with children quarintened it seems that the dck would still be able to get it. I would have called the health dept. on this one-you don't want it to be put back on your shoulders for an outbreak.
                          Each day is a fresh start
                          Never look back on regrets
                          Live life to the fullest
                          We only get one shot at this!!

                          Comment

                          • MN Day Mom
                            Daycare.com Member
                            • Mar 2011
                            • 246

                            #14
                            Bummer she caught you off guard. I would let her know that you were caught off guard but you will hold to your word... however next time they won't get this break.

                            My kids are 12 and 13, both are special needs so depending on the illness, most of the time I do have to close as they can't be alone in our space all day with me in the daycare all day. When I am able to stay open with one of my kids sick, I always inform my families and leave it up to them whether or not they want to bring their kiddos. If they come, fine... if they don't, I still get paid.

                            Comment

                            • Unregistered

                              #15
                              I would take the loss and cover yourself for next time....

                              And think this one though - Are you willing to care for her kids if they get the germ at your house, assuming that is possible? Scarlet fever is SERIOUS, and its not like chicken pox - you can have it cycle through several times until everyone is treated at once. No chance you are not moving it through the house, and little chance you could eradicate it from the bathroom every morning - etc. (Heat/AC) I would be on high alert for the same symptoms in your other DCKs. IF you are willing to care for everyone, might as well have them all together, but even safer might be preventative antibiotics for all who are well but possibly exposed.

                              Best policy is one where everyone is informed and comfortable. You are willing to be open and risk exposing them, you care for them if they get sick, or they stay home now, giving you extra time to care for your own children who need you, AND they don't pay because they are paying for other care and you don't provide the service they were paying for BUT you do have the time to care for your own sick kids.

                              Truth is - even if they are home now everyone likely has been exposed. Personally, any illness you may share, I think you should also be willing to keep in care. Consider the fact that they are now probably exposing a babysitter without insurance and that she may go on to care for other kids altogether....

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