If you remember the upset parents that gave me a low score on the evaluation form and I had a meeting with them,
So from that meeting I found out that they are unhappy with me,about a few things,
First that I changed my opening hours from 6:30 to 7:00, it happened in January 2010 and they never said anything about that, when they started with me their child was here at 6:30,then for a couple of months before I changed my hours they were coming at 7 or later,so I had no idea that they would be upset about that. And I am sure if they told me right away that they still needed me at 6:30, I could have figured something out. Now I feel like if I want to change something I have to ask my current client if they would be Ok with it.
Also they feel like I do not give them enough information about the child's day, like what activities he did,what did he learned , the mom wants to know what should she do at home with him to help him learn.
I was kind of shocked ,because I send newsletters every month with our monthly themes,letters,,numbers,,if we have a birthday party or any holiday celebrations it is in the newsletter. I tell her everyday if they were good, or not behaving well. How much information do you give parents?
In August I will send a few kids to kindergarten,so I want to revise my policies for new clients, I am not changing much,but want to add 3 more holidays.
So,what do I do with my current clients?? do I ask them if they will be ok with that or I give them option not to pay for these days? how do you do it?
Please help,
Thanks much.
So from that meeting I found out that they are unhappy with me,about a few things,
First that I changed my opening hours from 6:30 to 7:00, it happened in January 2010 and they never said anything about that, when they started with me their child was here at 6:30,then for a couple of months before I changed my hours they were coming at 7 or later,so I had no idea that they would be upset about that. And I am sure if they told me right away that they still needed me at 6:30, I could have figured something out. Now I feel like if I want to change something I have to ask my current client if they would be Ok with it.
Also they feel like I do not give them enough information about the child's day, like what activities he did,what did he learned , the mom wants to know what should she do at home with him to help him learn.
I was kind of shocked ,because I send newsletters every month with our monthly themes,letters,,numbers,,if we have a birthday party or any holiday celebrations it is in the newsletter. I tell her everyday if they were good, or not behaving well. How much information do you give parents?
In August I will send a few kids to kindergarten,so I want to revise my policies for new clients, I am not changing much,but want to add 3 more holidays.
So,what do I do with my current clients?? do I ask them if they will be ok with that or I give them option not to pay for these days? how do you do it?
Please help,
Thanks much.
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