I would ask the DCM to provide you with additional numbers within the office so that SOMEONE can contact her in the event of an emergency. I would even go as far as asking the DCM to go to upper management about the situation or giving you a phone number of upper management. That boss has no right to
"diagnose" or "assume" a child's cough isn't an emergency. She doesn't have the contract for care with you, the DCM mom does. If she attempts to do something about it so it don't happen again, than I'd leave it alone. If she doesn't want the confrontation, you may want to consider terming the family.
I tell parents at their first interview...if you cant have a phone or don't have access to email, I want 2 family members to contact and or your bosses direct number to contact you. There's enough illnesses out there, some potential deadly. It's our JOB to notify the parents! I'd rather be overly cautious than not enough.
"diagnose" or "assume" a child's cough isn't an emergency. She doesn't have the contract for care with you, the DCM mom does. If she attempts to do something about it so it don't happen again, than I'd leave it alone. If she doesn't want the confrontation, you may want to consider terming the family.
I tell parents at their first interview...if you cant have a phone or don't have access to email, I want 2 family members to contact and or your bosses direct number to contact you. There's enough illnesses out there, some potential deadly. It's our JOB to notify the parents! I'd rather be overly cautious than not enough.

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