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Please Help Disaster/Rudeness Advise?
Hi I am new to your forum and have read some good advise so I wanted to ask for some advise for myself if that's ok.
I have benn running my home daycare through the state for 5 years now. I have always tried to be nice and patient with parents but I have just had my fill lately. I am trying to keep my cool. I am in a high risk zone for flooding. I have only had 2 actual floods in 9 years but I get warnings almost yearly. I have 1 client that is upset because I had to only give 1 days notice of this incomming flood. I have to clear my basement/laundry room etc so I dont lose everything. I also have to cut power when it hits because the fuse box is down there as well as the hot water tank which also gets pulled so no hot water and no electric. Well she is mad and not returning my texts now (texting is how she preferes to communicate) I also have another new client who has been calling for 2 weeks to discuss daycare. She wants the state to pay but hadnt set it up. She tells me on Wednesday she needs to have her kids start on Monday. I havent even met these people.
I told her Wednesday if she gets her paperwork in and gets her certificate she could start on Monday after we set up a meeting for the weekend to get all the paperwork started. She said she had thinsg to do and couldnt go apply right away. I said ok when u are approved have the caseworker call me and let me know and I will accept the kids before the certificate comes. Well i don't hear from her until 5:00 Friday. I come home at 7:00 to find 4 messages from her on my machine saying the same thing every 30 minutes she called leaving the same message getting shorter with me each time! She was saying she isapproved and wants for her and her husband to come tomorrow for paperwork so the kids can start Monday. I didnt even get to finish playing the last message and shes calling AGAIN!!! I answer and tell her I was just listening to all her messages. She says ok when can we come tomorrow? I explain I am in the middle of a flood and we may not be able to meet. She is upset. I told her I didnt get a call saying she was approved either. She said dont worry about it i applied today and was approved. I told her I need the OK from the office before the kids can come because I run the risk of not getting paid. She says she doesnt have a sitter for Monday they need to come. I said ok if I am able to open Monday I can take them but u will have to pay the fee upfront and if I get the OK from the office I will give u the money back. She just sat there. I explained if the flood waters dont recede until Sunday night I may not be able to get in and clean and get the power back on in time for daycare Monday morning. Again shes just sighing mad. I always try my best to please everyone but these 2 clients seem to be rude to me. I cannot control the flood!! I am losing my patience and nice voice.
I feel like the 1st client who has been here for a yr has been pushing me around and now this new 1 I havent even met yet has been very pushy because I didnt call her back right away. I have a life I'm sorry I cant return her call within 30 minutes. I just find it rude to keep calling and filling a machine every 30 minutes! She had 2 weeks to get this done and waited til the last day and is now rushing me. Is it just me or is this very rude? What would you do in this situation? Thank you for reading and helping me!
I have benn running my home daycare through the state for 5 years now. I have always tried to be nice and patient with parents but I have just had my fill lately. I am trying to keep my cool. I am in a high risk zone for flooding. I have only had 2 actual floods in 9 years but I get warnings almost yearly. I have 1 client that is upset because I had to only give 1 days notice of this incomming flood. I have to clear my basement/laundry room etc so I dont lose everything. I also have to cut power when it hits because the fuse box is down there as well as the hot water tank which also gets pulled so no hot water and no electric. Well she is mad and not returning my texts now (texting is how she preferes to communicate) I also have another new client who has been calling for 2 weeks to discuss daycare. She wants the state to pay but hadnt set it up. She tells me on Wednesday she needs to have her kids start on Monday. I havent even met these people.
I told her Wednesday if she gets her paperwork in and gets her certificate she could start on Monday after we set up a meeting for the weekend to get all the paperwork started. She said she had thinsg to do and couldnt go apply right away. I said ok when u are approved have the caseworker call me and let me know and I will accept the kids before the certificate comes. Well i don't hear from her until 5:00 Friday. I come home at 7:00 to find 4 messages from her on my machine saying the same thing every 30 minutes she called leaving the same message getting shorter with me each time! She was saying she isapproved and wants for her and her husband to come tomorrow for paperwork so the kids can start Monday. I didnt even get to finish playing the last message and shes calling AGAIN!!! I answer and tell her I was just listening to all her messages. She says ok when can we come tomorrow? I explain I am in the middle of a flood and we may not be able to meet. She is upset. I told her I didnt get a call saying she was approved either. She said dont worry about it i applied today and was approved. I told her I need the OK from the office before the kids can come because I run the risk of not getting paid. She says she doesnt have a sitter for Monday they need to come. I said ok if I am able to open Monday I can take them but u will have to pay the fee upfront and if I get the OK from the office I will give u the money back. She just sat there. I explained if the flood waters dont recede until Sunday night I may not be able to get in and clean and get the power back on in time for daycare Monday morning. Again shes just sighing mad. I always try my best to please everyone but these 2 clients seem to be rude to me. I cannot control the flood!! I am losing my patience and nice voice.
I feel like the 1st client who has been here for a yr has been pushing me around and now this new 1 I havent even met yet has been very pushy because I didnt call her back right away. I have a life I'm sorry I cant return her call within 30 minutes. I just find it rude to keep calling and filling a machine every 30 minutes! She had 2 weeks to get this done and waited til the last day and is now rushing me. Is it just me or is this very rude? What would you do in this situation? Thank you for reading and helping me!
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