Help Logging Into New Site

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  • tenderhearts
    Daycare.com Member
    • Jan 2010
    • 1447

    Help Logging Into New Site

    I am unable to log in to the new site, it says email and or password in incorrect has anyone had this issue or do I need to create a new one? It fills it in for me like I've been there before

    Thanks
  • Michael
    Founder & Owner-Daycare.com
    • Aug 2007
    • 7951

    #2
    I have had the same issue on multiple occasions. It may have something to do with your browser and it’s cookies. I usually have to switch to a different browser. As an example, with Chrome I can’t seem to log into the new forum but when I switched to Microsoft Edge or Firefox, I have no issue logging in. Try another browser and let me know if it works for you. Otherwise, I can try and change your password and clear the forum cache.

    Comment

    • tenderhearts
      Daycare.com Member
      • Jan 2010
      • 1447

      #3
      Originally posted by Michael
      I have had the same issue on multiple occasions. It may have something to do with your browser and it’s cookies. I usually have to switch to a different browser. As an example, with Chrome I can’t seem to log into the new forum but when I switched to Microsoft Edge or Firefox, I have no issue logging in. Try another browser and let me know if it works for you. Otherwise, I can try and change your password and clear the forum cache.

      Ok thank you so much

      Comment

      • tenderhearts
        Daycare.com Member
        • Jan 2010
        • 1447

        #4
        I cleaned cache and cookies and still isn't allowing me to log in. It's saying my password, username or email is incorrect? I really can't use a different browser but with those errors is that still possibly a browser issue?

        Comment

        • Michael
          Founder & Owner-Daycare.com
          • Aug 2007
          • 7951

          #5
          Let me try a few things. I sent a password reminder. Is your email gracefullives [at] gmail.com
          Last edited by Michael; 11-03-2021, 11:28 AM.

          Comment

          • tenderhearts
            Daycare.com Member
            • Jan 2010
            • 1447

            #6
            No my email is mkaiserxr100@gmail.com Although I can't remember which email is associated with this account.

            Comment

            • Michael
              Founder & Owner-Daycare.com
              • Aug 2007
              • 7951

              #7
              I’ll change the email address and send a password reminder again.

              Comment

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