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Just curious what you do (if anything) to make a "first day" with a new client special for the child, the new client parent, and/or your group??
I believe that this is an opportunity to get off to a good start - and show some extra "customer service" with my clients.
Here's what I do:
Prior to the child's first day with my group, I give the parents the opportunity to have a Parent's Night Out. I offer to have the child here with me for some one-on-one time for a few hours on an evening or a weekend afternoon. It gives me the chance to get to know the new child - and them me - before the child's first day with the group. It also gives the parent (especially parents of infants) the experience of dropping their child off at my home for the first time before the added stress of dropping off and heading off to work. This time is free for the parents.
I talk about a new child joining us with my group. All of the children have the opportunity to draw a "welcome" picture for their new friend that I put into book form for the new child.
The new child gets a brand new book for a welcoming gift. My favorite to give any age is "Jamberry" by Bruce Degen. I inscribe that I'm "Berry" happy to have the child at daycare - along with the date.
The parent that drops off that first morning gets a goodie bag full of Hershey's Hugs and Kisses to take off to work with them - along with a little poem about how much I appreciate them and their child.
I believe that this is an opportunity to get off to a good start - and show some extra "customer service" with my clients.
Here's what I do:
Prior to the child's first day with my group, I give the parents the opportunity to have a Parent's Night Out. I offer to have the child here with me for some one-on-one time for a few hours on an evening or a weekend afternoon. It gives me the chance to get to know the new child - and them me - before the child's first day with the group. It also gives the parent (especially parents of infants) the experience of dropping their child off at my home for the first time before the added stress of dropping off and heading off to work. This time is free for the parents.
I talk about a new child joining us with my group. All of the children have the opportunity to draw a "welcome" picture for their new friend that I put into book form for the new child.
The new child gets a brand new book for a welcoming gift. My favorite to give any age is "Jamberry" by Bruce Degen. I inscribe that I'm "Berry" happy to have the child at daycare - along with the date.
The parent that drops off that first morning gets a goodie bag full of Hershey's Hugs and Kisses to take off to work with them - along with a little poem about how much I appreciate them and their child.
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