Starting Over

[Leigh]

So I had 9 families..5 wks ago....2 are now the only ones paying 50%...greatly appreciated. My instinct says the other 7 now have broken their contract. ...as well as the pandemic contract...offering 50%....to hold their spot. 5 families are at full pay at home. A. I want to offer a new contract.....with a new rate....as well as another deposit to the people who left. B. start over....and tell those people who left NO. What are your thoughts? TiA..and hope you are all well.

If the ones who didn't pay want to come back, I'd remind them that they haven't made payment for xx number of weeks, and that they'll need to get their account current before returning (18 weeks x 50% rate, for example). I wouldn't let them back without paying what the GOOD clients felt. If you let them back without paying what your other clients DID pay, how will those clients who respected you feel? They'll feel like you robbed them.

[Unregistered]

I suggest seeing what the situation is like when you decide to reopen. Will you be able to fill the slots with new clients, or not? And these new clients... what happened to their previous care situation? There isn't going to be a long line of parents who paid 50%+ throughout the pandemic that are in need of care.

I'd also take into consideration the situation of the few families who did lose income. If their income is stable again, it might be worth working with them if you had no previous problems.

With that information, do what is best for your business. If you have enough potential clients, you are in a strong position to not hold spots for those who didn't work with you during closure.