Parent Was Very Disrespectful, Cursed In Front Of My Own Children

[hwichlaz]

Send a text or email that reads like an incident report of what happened. But start it with, “As a result of the following incident, Care is terminated effective immediately.”

Then send a copy to your licensor....because they WILL file a complaint.

[Unregistered]

My thoughts

Hello there. I'm also rather new to family child care. I have two things to say. One, you owe it to you and your children to have a zero tolerance policy for any disrespect. There are plenty of appreciative families out there. Terminate immediately and do not communicate with that family. You owe them nothing. Don't text back, don't answer calls, or knocks on the door. If any threats are made you call the police immediately. Don't take any bull from anyone. Second, your policy on drop offs and pickups is perfect. Don't change it, and let me tell you why from my perspective. I have a 24 hours a day facility. Obviously it would not be appropriate for people to just show up whenever they want. I also have families specify the times for pickup and drop off and I expect them to stick to it. If they occasionally need to tweak it, I'm fine with it as long as it's not longer than a 10 hour day....if longer is needed I charge extra. I state in my policy that i may not answer the door if they show up early because I wasn't expecting them. It's super important they follow pick up times as well. What if you had an appointment for your child but since your "hours" are until 6, the family thinks it's no big deal to leave the child as late as possible. I've learned over the last few months to be greatful for learning experiences like the one you had, because now you can sharpen your policies and know where your personal boundaries are. Some policies I have added because of "bad" experiences:

No pascifier past 7 months
No bottle past 13 months
Always collect the last two weeks up front
Parents pay for the space even if they don't use it

There may be more but I wish you luck!

[Silly Songs]

Previous Poster,
You cannot keep a child from their parent if the parent comes early to pick up. That’s illegal.

[MissDee329]

Zero TOLERENCE

Hello,
I have to agree with the others on some level. As a professional I understand that there will be some clients that are hard to please and regardless of how I interact with them they will never be satisfied or compliant clients, which is evidence with this individual. As a mother, cursing in front of my children is a rule/deal breaker.
I would reach out to the parents in a timely fashion, which shows that you are a professional and act accordingly at all times; even when the parents do not.
Have them review the contract while you have them on the phone and via telephone let them know that you reserve the right to terminate the contract and that you have decided that you will do so based on their or her behavior and the rules that have been clearly violated. Wish them success in finding a new daycare and informed them that all personal belongings will be shipped to the address they provided. Hang up your phone and happy face:hug:

[DaveA]

They need to be gone now. That will not get better and if you take it the behavior will get worse.

[Homebody]

I state in my policy that i may not answer the door if they show up early because I wasn't expecting them. It's super important they follow pick up times as well. What if you had an appointment for your child but since your "hours" are until 6, the family thinks it's no big deal to leave the child as late as possible.

Previous Poster,
You cannot keep a child from their parent if the parent comes early to pick up. That’s illegal.

I think the Previous Poster was talking about not answering the door for early drop offs.

[Snowmom]

Previous Poster,
You cannot keep a child from their parent if the parent comes early to pick up. That’s illegal.

If the door is locked and they weren't expected, it's reasonable to say a provider didn't hear the door.
Unless they're ringing the doorbell non stop.

However, my playroom is downstairs. I wouldn't hear the doorbell unless it was accompanied by a foghorn.

[hwichlaz]

Previous Poster,
You cannot keep a child from their parent if the parent comes early to pick up. That’s illegal.

I believe she was talking about early drop off.

[LysesKids]

If the door is locked and they weren't expected, it's reasonable to say a provider didn't hear the door.
Unless they're ringing the doorbell non stop.

However, my playroom is downstairs. I wouldn't hear the doorbell unless it was accompanied by a foghorn.

This is exactly why I have the Ring doorbell... I have my cellphone with me & an extra chime in the hallway on the other end of the house. No matter where I am, even out in back, I will hear it & can let a parent know it will take a minute to get to the door

[Snowmom]

This is exactly why I have the Ring doorbell... I have my cellphone with me & an extra chime in the hallway on the other end of the house. No matter where I am, even out in back, I will hear it & can let a parent know it will take a minute to get to the door

That is on my "to purchase" list!

I was just saying it's feasible people don't hear doorbells.

[LysesKids]

That is on my "to purchase" list!

I was just saying it's feasible people don't hear doorbells.

Oh I know... until I got the ring, it would have been insane to think I could have heard a bell if I was on the far side of my old home

[Josiegirl]

I wish the OP would come back with an update. Some of us(ME) need closure.

[Rockgirl]

I wish the OP would come back with an update. Some of us(ME) need closure.

I also need to know!!

[nannyde]

I also need to know!!

I think most newbies just keep the kid even after this level of ugliness because they need the money. With so many people saying to term, it may be embarrassing to say they are keeping the kid. Also, newbies think they can ameliorate the situation of disrespect and comply to the parents wishes with apologies so they can have the money.

It takes time to get to THE point and everyone has a different point of what they won't do.

[amberrose3dg]

I think most newbies just keep the kid even after this level of ugliness because they need the money. With so many people saying to term, it may be embarrassing to say they are keeping the kid. Also, newbies think they can ameliorate the situation of disrespect and comply to the parents wishes with apologies so they can have the money.

It takes time to get to THE point and everyone has a different point of what they won't do.

I agree with this. When I first started out I thought I had to deal with difficult kids and parents. I learned quick you do not have to take anyone's crap. That is the best thing about being a business owner. You decide who you will and not work for.