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Hello all,
I had an infant teacher with 5 babies to herself in her classroom: one 9 month old and four 1+ year olds--the ratio is 1:5 for that group size. It was time for diaper changing, so she had four children secured in buckle chairs at a table with toys while she changed the fifth child. She was constantly supervising the four at the table (we had video footage and she was clearly watching them consistently) one of the children slowly scooted her chair back and back until she approached a tall shelf that had a bottle warmer on top and she pulled the cord and knocked it over, and some of the hot water splashed on her arm. She was immediately provided first aid, parents were called, and we called 911 to be safe. We allowed the mother to view the video footage and she was fine---although her sister was adding fuel to the fire and screaming that the child was left alone, which wasn't the case. They went with her to the emergency room in the ambulance.
We followed all of the procedures, incident report, call to Licensing, etc. Bottle warmer was removed permanently from the classroom and the teacher received disciplinary action for not having the cord behind the shelf as it was supposed to be.
This evening I saw that the mom, who was understanding at the time of the incident, had posted on social media that we allowed scalding water on her daughter and that no one was watching her and just went on about how terrible we were, making the situation seem, while a terrible situation, much worse than what it was, and even ended her post with a racial comment. She managed to get a hundred comments and shares from her friends that just said the most horrible things, some that I recognized saying things that were just not true. The mom was someone that we had repeatedly worked with for months. She was struggling financially and we didn't make her pay her co-pays, worked tremendously hard with her older son. She consistently picked her children up late and we wouldn't charge her the late fees because of her situation. I know it's a terrible thing that happened, but I feel like it was handled in the best possible manner and I'm extremely hurt and offended that she would slander my center like that.
I have NEVER had an incident like this happen--EVER.
Does anyone have any advice or suggestions? I'm feeling heartbroken and terribly defeated.
I had an infant teacher with 5 babies to herself in her classroom: one 9 month old and four 1+ year olds--the ratio is 1:5 for that group size. It was time for diaper changing, so she had four children secured in buckle chairs at a table with toys while she changed the fifth child. She was constantly supervising the four at the table (we had video footage and she was clearly watching them consistently) one of the children slowly scooted her chair back and back until she approached a tall shelf that had a bottle warmer on top and she pulled the cord and knocked it over, and some of the hot water splashed on her arm. She was immediately provided first aid, parents were called, and we called 911 to be safe. We allowed the mother to view the video footage and she was fine---although her sister was adding fuel to the fire and screaming that the child was left alone, which wasn't the case. They went with her to the emergency room in the ambulance.
We followed all of the procedures, incident report, call to Licensing, etc. Bottle warmer was removed permanently from the classroom and the teacher received disciplinary action for not having the cord behind the shelf as it was supposed to be.
This evening I saw that the mom, who was understanding at the time of the incident, had posted on social media that we allowed scalding water on her daughter and that no one was watching her and just went on about how terrible we were, making the situation seem, while a terrible situation, much worse than what it was, and even ended her post with a racial comment. She managed to get a hundred comments and shares from her friends that just said the most horrible things, some that I recognized saying things that were just not true. The mom was someone that we had repeatedly worked with for months. She was struggling financially and we didn't make her pay her co-pays, worked tremendously hard with her older son. She consistently picked her children up late and we wouldn't charge her the late fees because of her situation. I know it's a terrible thing that happened, but I feel like it was handled in the best possible manner and I'm extremely hurt and offended that she would slander my center like that.
I have NEVER had an incident like this happen--EVER.
Does anyone have any advice or suggestions? I'm feeling heartbroken and terribly defeated.
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