Kidkare

[MarinaVanessa]

Wonder why they are signing off as Minute Menu Team?

I thought the entire Minute Menu software was gone/poof?
Shouldn't they be signing off as KidKare?

I was under the understanding that MM's developer (Skyhill software) wasn't even the same people as KidKare so now I'm doubly confused.

I think, but don't quote me, that MMK was bought out???
So all new staff, different program but maybe they're keeping the company name because consumers tend to be loyal to brands/names they know ... just a guess but it makes sense :confused:

[MommyD]

Hi all,

I have been absent for about 5 years. Things are going pretty well around here. I popped in today to see if there was any KidKare chatter. Yesterday was the day for auto-invoices to be sent out. I got a message from a parent today telling me she got an invoice from someone else. It was from a child care in another state, which included tax ID number, name and address of provider and parent, as well as child's name!! I touched base with my other family and they also received the wrong invoice for a different child care in a different state!!
KidKare says they are "restoring data", but this feels like a pretty significant mess up and there is no info on this aspect of their screw up!! Anyone else experience this part of their issues?

[Cat Herder]

Hi all,

I have been absent for about 5 years. Things are going pretty well around here. I popped in today to see if there was any KidKare chatter. Yesterday was the day for auto-invoices to be sent out. I got a message from a parent today telling me she got an invoice from someone else. It was from a child care in another state, which included tax ID number, name and address of provider and parent, as well as child's name!! I touched base with my other family and they also received the wrong invoice for a different child care in a different state!!
KidKare says they are "restoring data", but this feels like a pretty significant mess up and there is no info on this aspect of their screw up!! Anyone else experience this part of their issues?

Great.

That should inspire confidence in my clients.

[Unregistered]

I think, but don't quote me, that MMK was bought out???
So all new staff, different program but maybe they're keeping the company name because consumers tend to be loyal to brands/names they know ... just a guess but it makes sense :confused:

Minute Menu (the company) is still run by the same family that built the company. Back in April it was announced (MM facebook and their blog) they had an investor group come on board and the founder was going to retire. But the same support team that I have work with through issues is still there (I work for a FP that has used MM for over a decade, I am not posting in an official capacity).

So while their new application is called KidKare the company name is still Minute Menu. WebKids, Minute Menu Kids, Minute Menu Kids Pro were all retired as of October 1st.

The best advice I can give is keep submitting tickets and calling with your concerns or issues. They may not be addressed right away but they need to hear. Our FP and several that we talk to are doing the same thing. But right now it seems, with the transition (to KK and the new meal pattern), MM is triaging the bigger things that affect getting claims submitted/processed (just my observation, I'm not saying other things are not also important). -L

[Rainbow]

I've had the same issues as everyone else since the update over the weekend. Invoices marked as unpaid that I know were already paid, plus one family's invoice just went *poof* and disappeared! It was there yesterday, but gone this morning. Dcp said it was paid over the weekend, but I have no way of knowing until it hopefully shows up in my bank account!

[MarinaVanessa]

Hi all,

I got a message from a parent today telling me she got an invoice from someone else. It was from a child care in another state, which included tax ID number, name and address of provider and parent, as well as child's name!! I touched base with my other family and they also received the wrong invoice for a different child care in a different state!!
KidKare says they are "restoring data", but this feels like a pretty significant mess up and there is no info on this aspect of their screw up!! Anyone else experience this part of their issues?

Fantastic . This is seriously a HUGE issue.
Please make sure you contact KidKare and submit a ticket through their customer portal. They need to hear this issue. Giving out personal information like that is NOT OKAY!

Minute Menu (the company) is still run by the same family that built the company. Back in April it was announced (MM facebook and their blog) they had an investor group come on board and the founder was going to retire. But the same support team that I have work with through issues is still there (I work for a FP that has used MM for over a decade, I am not posting in an official capacity).

So while their new application is called KidKare the company name is still Minute Menu. WebKids, Minute Menu Kids, Minute Menu Kids Pro were all retired as of October 1st.

The best advice I can give is keep submitting tickets and calling with your concerns or issues. They may not be addressed right away but they need to hear. Our FP and several that we talk to are doing the same thing. But right now it seems, with the transition (to KK and the new meal pattern), MM is triaging the bigger things that affect getting claims submitted/processed (just my observation, I'm not saying other things are not also important). -L

I definitely submitted a ticket for each of my issues.

I contacted KidKare through the support portal and this was their response.

[MommyD]

I most definitely made a ticket for this! My parents feel violated!! Me too!!

[MarinaVanessa]

I most definitely made a ticket for this! My parents feel violated!! Me too!!

I tried wanting to be told what they're doing about this but now I can't submit a ticket

[sharlan]

All of my invoices are showing unpaid for last week plus a couple from the week before.

[MarinaVanessa]

Minute Menu (the company) is still run by the same family that built the company. Back in April it was announced (MM facebook and their blog) they had an investor group come on board and the founder was going to retire. But the same support team that I have work with through issues is still there (I work for a FP that has used MM for over a decade, I am not posting in an official capacity).

So while their new application is called KidKare the company name is still Minute Menu. WebKids, Minute Menu Kids, Minute Menu Kids Pro were all retired as of October 1st.

The best advice I can give is keep submitting tickets and calling with your concerns or issues. They may not be addressed right away but they need to hear. Our FP and several that we talk to are doing the same thing. But right now it seems, with the transition (to KK and the new meal pattern), MM is triaging the bigger things that affect getting claims submitted/processed (just my observation, I'm not saying other things are not also important). -L

They pretty much said as much. Here was their response ..
Minute Menu is a company name and we offer several products including Minute Menu Kids and KidKare. We are in the process of phasing out Minute Menu Kids and moving all of its users over to our new web application, KidKare.

With the issues over the weekend we elected to create a response message from our company brand since it had an effect on several of our software products. This was the fastest way to get messaging out this morning.

We now have messages up on the KidKare facebook page and help site at help.kidkare.com.

[SnowGirl]

I logged on today and saw ten children I don't know, none of my children, and the provider info was for someone in CA (I'm in CO). I submitted a ticket and they responded that they didn't see the issue

I sent them screenshots so they can't deny the issue. Argh! This is my first day on KidKare. I just registered my families this morning!

[Mom2Two]

I used to work for a company that developed educational software, and this sort of release is unbelievable. These type of problems are like what you'd find when you send the first iteration to the software testing teams. It's not even beta level, imo. It's pretty awful.

[Mom2Two]

But on the bright side...all the time we spend sorting out Kidkare goes to our t/s %, right? he he