Kidkare

[Blackcat31]

"Kidkare I have a major privacy concern! In Minute menu our sponsors didn’t have access to our financial information! In Kidkare my sponsor has full access to all my information and the option to make changes! What if they make a ooopps and delete all my data, etc! But my main concern is my financials are for my eyes only!"

I found the above in the comments section. Does anyone know if this is true?

OMG! If it is, Im out!

That part of my business is no one else's business at the CACFP agency level! I'm calling my sponsor right now and asking.....

Yep. It's 100% true.
They can access everyone's financial info.
They even know when you change your password and what it is.
They can log into your KidKare account any time they want.
The gal I spoke with at my sponsoring agency is the gal that manages any technical issues we might have and she said, she didn't think they had that access for MMK but she wasn't sure since she is fairly new to the position but she did say, without hesitation that YES, she has access to ALL my financial information and can see every single thing I can see.

[Cat Herder]

Yep. It's 100% true.
They can access everyone's financial info.
They even know when you change your password and what it is.
They can log into your KidKare account any time they want.
The gal I spoke with at my sponsoring agency is the gal that manages any technical issues we might have and she said, she didn't think they had that access for MMK but she wasn't sure since she is fairly new to the position but she did say, without hesitation that YES, she has access to ALL my financial information and can see every single thing I can see.

>expletive< So, what now?? >another expletive< That feels like it should be illegal. Deleting kids photos, now. My clients will be >expletive< if they find out on their own.

Any good autopay programs that understand financial confidentiality?

[BumbleBee]

>expletive< So, what now?? >another expletive< That feels like it should be illegal. Deleting kids photos, now. My clients will be >expletive< if they find out on their own.

Any good autopay programs that understand financial confidentiality?

I use QuickBooks for the financial side of things.

[Cat Herder]

I use QuickBooks for the financial side of things.

I am not familiar with that. Is there an auto pay option? I always thought that was a program like word.

Duh, I just looked at the you tube video. I will check it out, now.

[BumbleBee]

I am not familiar with that. Is there an auto pay option? I always thought that was a program like word.

Duh, I just looked at the you tube video. I will check it out, now.

I think there's an auto pay for parents. Not sure because I don't use it. I use it mostly because I have employees so I can do their paychecks and e-pay/e-File their withholdings and the employee portion of taxes.

[Annalee]

OMG! If it is, Im out!

That part of my business is no one else's business at the CACFP agency level! I'm calling my sponsor right now and asking.....

I only use the Free Food program part since they have made it mandatory and my sponsor has an ipad where she can view EVERYTHING in my kidkare. If I paid for any other kidkare parts, she would be able to see that as well.

[MarinaVanessa]

Welp that's another reason why I'm glad I'm not on the food program. I wonder if they'd have my financial info if I were to join the food program later.

With MMK the food program offered it to us at no cost but the payment features were not available. When I signed up for the payment features I had to have a separate account via MMK Pro so my sponsor never had access to the Pro version and they weren't connected. I had to input attendance and meals twice though.

Maybe you all that use KidKare for the food program can have a separate account for your financials and record keeping. I AM NOT OKAY with this either. I think I'll stay off of the food program if they will have access to my back-end of my business

[hwichlaz]

Welp that's another reason why I'm glad I'm not on the food program. I wonder if they'd have my financial info if I were to join the food program later.

With MMK the food program offered it to us at no cost but the payment features were not available. When I signed up for the payment features I had to have a separate account via MMK Pro so my sponsor never had access to the Pro version and they weren't connected. I had to input attendance and meals twice though.

Maybe you all that use KidKare for the food program can have a separate account for your financials and record keeping. I AM NOT OKAY with this either. I think I'll stay off of the food program if they will have access to my back-end of my business

Tech support merged mine for me with MM. Two accounts seems cumbersome.

[Cat Herder]

hwichlaz, do you or a family member work with or for Kidkare?

[MarinaVanessa]

Tech support merged mine for me with MM. Two accounts seems cumbersome.

I was specifically told that I could not. That I had to have them separate. I'm glad now that mine were separate. Especially since there was a chance now that someone other than myself could have seen my private info.

[MarinaVanessa]

All of my invoices are messed up this morning. Paid invoices marked unpaid, clients missing and *bonus!* emails sent to my clients setting them off early this AM. Thanks KidKare. Feeling the love.

Thank you for this comment. I just checked mine and I have invoices that are now marked as unpaid too

[MarinaVanessa]

Here is what's on their Customer Support Portal about the wonky invoices and outage.

Over the weekend we updated our entire infrastructure. This update was critical for providing a more scalable and reliable environment for customer data. Our data structures, hardware, and physical location of servers were updated during this time. In moving all the data into the new environment we had some anomalies. We want you to know we have not suffered a data loss. All customer data has been retained, the anomalies we are seeing are due to an issue that occurred during the data migration.

Once again, no data has been lost. You may have seen incorrect data, or data that was not visible. This problem is currently being addressed and the complete resolution will happen within approximately 48 hours.

We are currently restoring the data back to Friday evening before the update, which has the most accurate data available. All data you currently see will be correct from that Friday evening state.

Any changes or data entries you have made after Friday will be restored within the next 48 hours. If you have created invoices or added expenses, you will see that data after 48 hours, or once our full data restore has been completed.

We have been receiving a high volume of questions regarding invoices and auto-pay. Auto-pay batches, including recurring invoices, are processed first at 4am, and again at 11am to reconcile any transactions that did not process from the first batch. We have disabled auto pay for today after the 4am batch as a precautionary measure to prevent discrepancies in data entries. This measure should not impact you, but you may temporarily see incorrect data until the full data restore is complete.

Although we had limited information available over the weekend while the outage was being diagnosed, we encourage you to follow us on social media or keep watching our blog for more updates.

Our entire development and support team have been working over the weekend and through the night to get this issue resolved. The support tickets, emails, calls, messages, and comments on social media are not going unheard. We understand your frustration and do not take any outage lightly. We are also working diligently to prevent future outages and improve communication.
We thank you for your patience and hope to have this issue resolved as soon as we possibly can.

Thank you,
The Minute Menu Team

[sharlan]

Wait a minute, I hope I'm misunderstanding this ........

My food program has access to all my financial information on KK such as parent payments, expenses, mileage, etc?

[MarinaVanessa]

Wait a minute, I hope I'm misunderstanding this ........

My food program has access to all my financial information on KK such as parent payments, expenses, mileage, etc?

That's what it's looking like. I'm not on the food program but many of the providers that I know are. I submitted a ticket to KK asking about it (since I don't have a FP sponsor) but I'm thinking of calling our food program to ask anyway just to see.

[Blackcat31]

Thank you,
The Minute Menu Team

Wonder why they are signing off as Minute Menu Team?

I thought the entire Minute Menu software was gone/poof?
Shouldn't they be signing off as KidKare?

I was under the understanding that MM's developer (Skyhill software) wasn't even the same people as KidKare so now I'm doubly confused.