Letter When Rejected

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  • daycare
    Advanced Daycare.com *********
    • Feb 2011
    • 16259
    #1

    Letter When Rejected

    I gues I should not say rejected. More like what was the reason you didn't enroll with us.

    I am always trying to improve my program and can only do this by getting feedback from families.

    I would like to create a letter to families that did not choose my program after being interviewed.

    I'm not sure how to construct such a letter.

    I interview loads of families many want to enroll and many don't. Just trying to get feedback why they wouldn't or didn't choose me.

    Thanks in advance.
    Tags: survey, survey results
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    • Alwaysgreener
      Home Child Care Provider
      • Oct 2013
      • 2519
      #2
      Maybe create a online survey and then email a link after interviewing to everyone with a note thanking them for coming, about wanting to improve and ask them to complete the survey.
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        • daycare
          Advanced Daycare.com *********
          • Feb 2011
          • 16259
          #3
          Originally posted by 284878
          Maybe create a online survey and then email a link after interviewing to everyone with a note thanking them for coming, about wanting to improve and ask them to complete the survey.
          I thought of this idea too, but would not know what to ask.

          I was thinking along the idea of something like this, but not really too sure

          Here at ABC Daycare are are always looking for ways to improve our program.
          While we understand that not every family is the right fit for our program, we would like to ask ....................


          this is were I get lost.

          I guess I want to know why they didn't choose us, but I am not too sure how to go about formatting that. I am stuck ...
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            • Alwaysgreener
              Home Child Care Provider
              • Oct 2013
              • 2519
              #4
              For the letter, I am not sure how to ask that without feeling like I was putting them on the spot.

              For a survey just start off generic. Things like:

              Did you feel welcome
              Was the home clean
              Did you notice anything concerning
              What did you like best
              What didn't you like
              We're all your questions answered
              Is there something that you of liked to see in the tour that you didn't

              Do some basic questions then the question you really want answer too. Make sure you have a comment box.
              Also some surveys will ask the same question 3 different ways to get more details.

              You could send this to anyone that toured in the last 30 days.
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                • daycare
                  Advanced Daycare.com *********
                  • Feb 2011
                  • 16259
                  #5
                  Originally posted by 284878
                  For the letter, I am not sure how to ask that without feeling like I was putting them on the spot.

                  For a survey just start off generic. Things like:

                  Did you feel welcome
                  Was the home clean
                  Did you notice anything concerning
                  What did you like best
                  What didn't you like
                  We're all your questions answered
                  Is there something that you of liked to see in the tour that you didn't

                  Do some basic questions then the question you really want answer too. Make sure you have a comment box.
                  Also some surveys will ask the same question 3 different ways to get more details.

                  You could send this to anyone that toured in the last 30 days.
                  Love this idea. Thanks so much for your help. I really appreciate it.
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                    • CityGarden
                      Daycare.com Member
                      • Mar 2016
                      • 1667
                      #6
                      I like the idea of a follow up survey instead of emailing them directly. You could set it up in Google Docs so it feels more removed to them than them feeling the need to explain why directly to you via email.... I also feel you would get more honest feedback with the survey.
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                        • Alwaysgreener
                          Home Child Care Provider
                          • Oct 2013
                          • 2519
                          #7
                          Originally posted by CityGarden
                          I like the idea of a follow up survey instead of emailing them directly. You could set it up in Google Docs so it feels more removed to them than them feeling the need to explain why directly to you via email.... I also feel you would get more honest feedback with the survey.
                          Yes you will get more honest answers with a survey. However I would use Jot form, you can create up to five surveys for free and get results emailed to you vs having to log in to Google docs to see results.Or survey monkey.
                          I use Jot forms for about me forms and DC inquiry forms. It links right into my website as a it's own page.
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