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Hello all. I'm new here! I found the forum while researching wait lists and I'm so glad I did. I had a rough week and I'm still steaming over it.
I'm the "enrollment specialist" at a large center in a small community. We've been open about five years, and I've been in this role for about three. We take 4-5 calls a week for people looking for openings and I always say we have none but that I can add them to our wait list.
Well, the list is starting to get unruly at this point and for a spell, we even closed the list. However, we're running a large summer program for school age kids right now, so we've had an influx of calls coming in. Unfortunately (or fortunately!), most of our spots are automatically taken by the DCK who attend year-round.
A parent has called multiple times checking on a summer opening. Each time I've said we don't have an opening, but that things can change at any time, and that if we did have an opening, I would certainly let her know. Thursday she called to check. I said the same. An hour later, she called to ask for the director but didn't say who she was (1. I recognized her voice and 2. we have caller ID). I told her the director was out, but that I could give her her email. She then unloaded on me, saying my story has changed multiple times, that two weeks ago I told her we had a full-time opening and now I'm saying we don't, and why wasn't she called? Now she's missed out on a spot for her snowflake and where was she on the wait list? Why can I not tell her X number of people are in front of her? I explained our wait list doesn't work that way. She still argued with me over and over that our opening should have been hers, even though WE DO NOT HAVE AN OPENING and I NEVER SAID WE DID. She kept insisting that I told her we did and at that point, I had no idea what else to say. I considered hanging up on her. I really wanted to do it!
It may be time to change how we do our wait list, so I'm just looking for alternative ways to run it. I've found some great information on here that I think I may use, and I guess I mostly just wanted to vent.
I guess it's a good problem to have, that our wait list is so long, that people get upset because they want to attend our center and can't. BUT GOSH. Being a PIA is not going to make me work harder to find you a spot, lady! If anything, that wait list entry just went in the trash.
I'm the "enrollment specialist" at a large center in a small community. We've been open about five years, and I've been in this role for about three. We take 4-5 calls a week for people looking for openings and I always say we have none but that I can add them to our wait list.
Well, the list is starting to get unruly at this point and for a spell, we even closed the list. However, we're running a large summer program for school age kids right now, so we've had an influx of calls coming in. Unfortunately (or fortunately!), most of our spots are automatically taken by the DCK who attend year-round.
A parent has called multiple times checking on a summer opening. Each time I've said we don't have an opening, but that things can change at any time, and that if we did have an opening, I would certainly let her know. Thursday she called to check. I said the same. An hour later, she called to ask for the director but didn't say who she was (1. I recognized her voice and 2. we have caller ID). I told her the director was out, but that I could give her her email. She then unloaded on me, saying my story has changed multiple times, that two weeks ago I told her we had a full-time opening and now I'm saying we don't, and why wasn't she called? Now she's missed out on a spot for her snowflake and where was she on the wait list? Why can I not tell her X number of people are in front of her? I explained our wait list doesn't work that way. She still argued with me over and over that our opening should have been hers, even though WE DO NOT HAVE AN OPENING and I NEVER SAID WE DID. She kept insisting that I told her we did and at that point, I had no idea what else to say. I considered hanging up on her. I really wanted to do it!
It may be time to change how we do our wait list, so I'm just looking for alternative ways to run it. I've found some great information on here that I think I may use, and I guess I mostly just wanted to vent.
I guess it's a good problem to have, that our wait list is so long, that people get upset because they want to attend our center and can't. BUT GOSH. Being a PIA is not going to make me work harder to find you a spot, lady! If anything, that wait list entry just went in the trash.
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