Getting Pushback On Policies When You Need The $

[Blackcat31]

BlackCat, why did you raise your late payment fee to $25? And did you do that after you were established or new?

I had a few parents that didn't mind paying it so that told me it wasn't high enough.

I really don't want the money (I want timely payments) so the fee has to be high enough that it motivates (inconveniences) parents to pay on time.

If they are just paying the late fee and not really caring about having to do so, that is a huge indicator of how they manage money and/or how much or little they truly value your services.

[Blackcat31]

That's partially why I'm not being lenient about it. My hubby is freaking out that I may lose a client but I can't be giving exceptions for 1 client and not others. My Handbook states my policies and she agreed to them. I am increasing my daily late fee from $10 to $25 in 2 weeks time (sent out a notice to all parents).

Ask your husband why he wants you to keep clients that struggle to pay you? That's not income at all...that's being taken advantage of....


I stand firm on my policies and charge late fees, EVERY.SINGLE.TIME a parent pays me late. Even if they have circumstances beyond their control.

I understand that payroll can get messed up and that things in life DO happen but I can't allow someone else's situation to effect mine.

I stand pretty firm on these concepts because child care providers are the first businesses asked to wait for payment over car expenses, insurance, cell phones, internet, mortgage/rent, cigarettes, etc......

If a parent has TRULY and HONESTLY asked ALL the other entities they owe money to, if they'll wait on payment BEFORE asking me, I might consider it. But more than likely I won't.....because parents won't ask them.

They ask you instead because you are caring and loving and "how can you say no to little Billy?"

Thinking like that is rude, disrespectful and something about this business that I have a hard time digesting.

No Pay = No Stay + Late Fees.

I was clear about it upon enrollment.
I meant it when I said it and their signature on the dotted line gives me the right to enforce it.

[hwichlaz]

I'm flexible in my pay policies in that each parent's payment is due on their pay day, through the next pay day. For county and state employees it has to be flexible, because rather than being paid on the 1st, they are paid of the 1st business day of the month. Sometimes this is as late as the 4th if the 1st was a sunday and monday is a holiday etc. However, it still works out to me being paid in advance of care so I'm fine with it.

When state employees aren't getting paid I do work with them, but it's usually on the news when that happens (budget stand-off etc).

[finsup]

Ask your husband why he wants you to keep clients that struggle to pay you? That's not income at all...that's being taken advantage of....


I stand firm on my policies and charge late fees, EVERY.SINGLE.TIME a parent pays me late. Even if they have circumstances beyond their control.

I understand that payroll can get messed up and that things in life DO happen but I can't allow someone else's situation to effect mine.

I stand pretty firm on these concepts because child care providers are the first businesses asked to wait for payment over car expenses, insurance, cell phones, internet, mortgage/rent, cigarettes, etc......

If a parent has TRULY and HONESTLY asked ALL the other entities they owe money to, if they'll wait on payment BEFORE asking me, I might consider it. But more than likely I won't.....because parents won't ask them.

They ask you instead because you are caring and loving and "how can you say no to little Billy?"

Thinking like that is rude, disrespectful and something about this business that I have a hard time digesting.

No Pay = No Stay + Late Fees.

I was clear about it upon enrollment.
I meant it when I said it and their signature on the dotted line gives me the right to enforce it.

Seriously, this. Trust me, I wasn't on this site when I first started and I had to learn the hard way. It's not too much to expect that you're paid on time. And a client that leaves because you require them to pay on time (so mean... ) isn't a client you want anyways.

[EntropyControlSpecialist]

Ask your husband why he wants you to keep clients that struggle to pay you? That's not income at all...that's being taken advantage of....


I stand firm on my policies and charge late fees, EVERY.SINGLE.TIME a parent pays me late. Even if they have circumstances beyond their control.

I understand that payroll can get messed up and that things in life DO happen but I can't allow someone else's situation to effect mine.

I stand pretty firm on these concepts because child care providers are the first businesses asked to wait for payment over car expenses, insurance, cell phones, internet, mortgage/rent, cigarettes, etc......

If a parent has TRULY and HONESTLY asked ALL the other entities they owe money to, if they'll wait on payment BEFORE asking me, I might consider it. But more than likely I won't.....because parents won't ask them.

They ask you instead because you are caring and loving and "how can you say no to little Billy?"

Thinking like that is rude, disrespectful and something about this business that I have a hard time digesting.

No Pay = No Stay + Late Fees.

I was clear about it upon enrollment.
I meant it when I said it and their signature on the dotted line gives me the right to enforce it.

That's how I feel about it, too.

My parents pay $20.00 per day for a late fee and they cannot attend if there is ANY balance owed. It is due prior to 7:00 am on Monday morning. Their drop off time is 8:00. This gives them from Thursday until Monday morning at 7:00 am to get this paid...because I don't know what their paycheck schedules are like. I figure it is VERY forgiving and they know it's coming up every 2 weeks. I won't accept it one minute past then online. There is already a $20 late fee attached.

[Ariana]

If they get paid late then they have the option of paying on time or paying late and paying a hefty late fee. It is not my problem. Pay late 3x and you are termed.

If you work for a company who is paying you late then you can make arrangements to still pay your provider. Save the money from the last paycheck. Pay another bill with your credit card so you have the money for the providef etc. We are all adults here who can solve our own provlems. It is not my responsibility to solve someone elses adult problems.

[AmyKidsCo]

I've had clients complain lately of my days off in a year for my personal days as well as my paid holidays and also now lately for late payments and that kind of thing.

I don't understand how this is even an issue because these policies are in my handbook and in my Application Documents and Contract.

I don't understand how this is a surprise. Should I say that if they're going to push back on policies they will be termed?

Tom Copeland says you can have a "Complaining Fee" if parents complain about your policies, so you could have push back or complaining about policies be a reason for termination.

Do any of you allow leeway on payments if client says they didn't get paid on time or something like that? Or is it all rules apply to everybody regardless of circumstances?

I would allow leeway once or twice, but I've got some safeguards already set up: Payment is due Thursdays but not overdue until 5pm Friday, so that gives time for parents who forget the check. Also I require the last 2 weeks' payment within the first month of enrollment, so I've already got 2 weeks worth of the parent's money in my bank.

If you allow leeway I'd make it clear that you're bending your rules this once, but if it happens again they'll need to pay you an extra week's worth ahead of time. So basically you're getting paid 2 weeks ahead of time, then if they're late you'll still have that week's payment in the bank.

Did you do things differently in the beginning then you do now? And if so what would you start out with if you were starting now knowing what you know now?

YES! I'd charge by enrollment instead of attendance, require the last two weeks' payment, and charge full amount to hold a space longer than two weeks.

[trix23]

I like the idea of a complaining fee. I'm going to look into that

[Snowmom]

She's only been with us 3 weeks or so and has paid late twice. Only reason I'm keeping her is because I need the money, though she lays late fees.

BlackCat, why did you raise your late payment fee to $25? And did you do that after you were established or new?

How you react the first few months will set the stage for your entire relationship with them. It's very hard to get control back when you've given it away.

This is how they are treating your business the first month they are with you... tell them no and mean it by following through.

[thrivingchildcarecom]

I have definitely been there! The thing is parents don't read our documents. Or if they did, they don't remember them. Back in the day I had so many people violating my rules that it forced me to make a change.

Regarding holidays, one thing I do now is to post the specific annual dates on my website. I will also send out reminders of an upcoming policy 2 or more weeks in advance.

About policies; periodically throughout the year (especially if I see a policy being violated) I will send out helpful reminders about our policy. In some of those messages, I will indicate that many of our policies are in place to meet and comply with regulations.

Now regarding payments. Just about every other week I will send out this reminder "JUST A REMINDER: Next week’s tuition is due Friday MORNING. Late fees in the amount of $10.00 per child will be charged for each business day that payment is made past the day it was due."

Finally, yes I did do things differently when I first started. But that was out of ignorance. The problem with allowing leeway is people get comfortable breaking the rules and will continue to abuse them. It can be hard enforcing your rules, but if you don't no one will. I learned that the hard way.

I hope that helps and DM me if you would like more advice on enforcing your childcare policies.

[Mom2Two]

Sometimes I think about putting together a handout of frugal-living tips and recipes--and I mean really, really frugal tips like how to live on potatoes, dry beans, egg and and how to make a fryer chicken stretch for a week of dinners--because what most people mean when they say they are having money problems is that they didn't prepare well for reality or that they have allowed other, unnecessary, expenses and commitments to eat up their income. Most people aren't really that short on money as they think. They just don't have as much money as they WISH they had, or they aren't working hard enough at being smart and frugal.

I would say don't be the weak link. If a family is truly short on money, they will probably qualify for state assistance. If they don't qualify for that, then don't own it. It's not your problem. Let them learn their lessons. Don't be the weak link.

I remember the mom who used to hint that she was short on money and that she wouldn't mind inheriting DS's toddler clothing (which I wanted to keep for daycare emergencies). But she is one of the last dcp's who I allowed to facebook friend, and she would often post pics of her out with her girl friends buying mixed drinks etc. She could easily have bought clothing with what she was spending at bars. Blah!

[trix23]

Yeah, I don't mix business and personal. My DCPs can be on my business Facebook but not my personal one.

[Laurie]

I'm going to look into the "complaint fee" article also! It sounds kinda funny at first, but it's really not!!! I've had so many people complain and make excuses about all kinds of things over the years. If you give in, they will take advantage of you every chance they can. It truly makes me angry that parents treat us like that, but expect us to love and cherish their child. I would NEVER take anything out on a child, but inside it would make you very bitter.

Stand firm and NEVER give in EVER!!!!
Have your hubby read this thread and maybe he'd understand how it would effect everything in the long run!!!

[Josiegirl]

Mom2two, you are so right!!!!

[Unregistered]

Time off and payments

I have been in daycare for over 20 years, I think that's a great track record at one job. I have earned time off and paid vacations. Unfortunately some parents don't see that. Even though most of us have written policies and contracts and give well in advance notice for time off, you just can't please everyone. Just as they may be having hardships, we do as well. This is our jobs our career and how we pay our bills. I get push back from some parents time to time, but I just pull out my contract and told them you signed it and agreed to abide by it. At the end of the day remember, you can't please everyone. We work hard, our jobs are stressful, we need them days off to recharge. Don't feel guilty about standing your ground cause when you do, that's when you get taken advantage of.