Clients Cancelling Appointments

[LysesKids]

Do any of you ever have people getting lost going to your home the first time ? Just curious.

Most my meet & greets use GPS, but I also warn them about there being 2 roads the same name on either side of a bridge (different counties off the same main Rd if they are coming from that direction); mine usually call if they get lost before their meeting time. Of course they have to call or text 3 hrs before the meeting to get the exact address too; no drive bys earlier in the week here

[Ariana]

If they had a really good excuse and I was desperate for clients I might!

I just recently dealt with some rude behavior. Not responding to emails, showed up 20 minutes late for our meeting without an apology. I gave her a few chances but In the end it wasn't worth it!

[Alwaysgreener]

No call no show? I will not reschedule them and their name is put on a list to not reschedule in the future.

If they give advance notice I will reschedule once.

I have enrolled people who no call no showed 1+ times as well as people who rescheduled at the TIME of the interview and they were just not great clients. I wound up having to terminate most of them and those I didn't made me grit my teeth so I don't waste my time anymore.

At the end of my confirmation e-mail for schedule interviews I let them know that missed or late arrivals will not be rescheduled.

how do you word your email confirmations?

[Leigh]

Do any of you ever have people getting lost going to your home the first time ? Just curious.

I give detailed directions when I set the appointment. Most people have GPS on their phones, as well. There's no excuse for getting lost when I gave easy directions.

[EntropyControlSpecialist]

how do you word your email confirmations?

"Your tour time is from 5:00-5:30pm. This time is reserved especially for your family. My address is ____. Please provide no less than 3 hours notice if you need to cancel or reschedule. Barring extenuating circumstances, missed or late arrivals will not be rescheduled. I appreciate your consideration!"

[Unregistered]

I said "I'd just like to mention that a tardiness of 15 minutes or a cancelation of our appointment this Saturday will not be rescheduled." Too much to the point?