Clients Cancelling Appointments

[Unregistered]

How many times will you reschedule an appointment of a prospective parent? What do you do if they are a on-call, no-show? Or are 30 minutes late? I'm a start-up provider.

[Unregistered]

How many times will you reschedule an appointment of a prospective parent? What do you do if they are a on-call, no-show? Or are 30 minutes late? I'm a start-up provider.

No-call, no-show**

[MyAngels]

I will never reschedule a no call, no show. If they give plenty of notice and want to reschedule I'll consider it, depending on the interest I've got in the spot and who they are. Most of the people I interview are referrals so they don't generally fail to show or reschedule since they know my spots fill quickly.

[daycarediva]

I will never reschedule a no call, no show. If they give plenty of notice and want to reschedule I'll consider it, depending on the interest I've got in the spot and who they are. Most of the people I interview are referrals so they don't generally fail to show or reschedule since they know my spots fill quickly.

same here!

[Baby Beluga]

I will never reschedule a no call no show.

I will reschedule a client who asks in advance, but I can say I have never had someone sign on after needing to reschedule.

[Leigh]

I'm with the others-I NEVER reschedule a no show. I will reschedule an appointment with advance notice.

[EntropyControlSpecialist]

No call no show? I will not reschedule them and their name is put on a list to not reschedule in the future.

If they give advance notice I will reschedule once.

I have enrolled people who no call no showed 1+ times as well as people who rescheduled at the TIME of the interview and they were just not great clients. I wound up having to terminate most of them and those I didn't made me grit my teeth so I don't waste my time anymore.

At the end of my confirmation e-mail for schedule interviews I let them know that missed or late arrivals will not be rescheduled.

[Pestle]

When I first started, I had one horrible day getting strung along by a woman who lied all day about being just a few minutes away. Afterward I looked her up on Facebook to see if she was even real and discovered she'd been with her kids at a park at the other end of the city all that time that she was totally just a few blocks now.

So now I have a 1 strike and you're out rule. Treat it like a job interview. The very last thing you need is for your livelihood to depend on someone who treats you that way.

[AmyKidsCo]

I'll reschedule once if they have a decent reason. But just ONCE.

[LysesKids]

No show no call, no way will I reschedule. If a family has a true emergency (like the baby came early - and yes it has happened), I will reschedule a few weeks later if they call me first and explain. I interview pregnant mommas or ones that just gave birth, so sometimes I have to bend just a bit.

I have rescheduled parents of older infants in the past and they never worked out... speaking of, I have a scheduled interview calling for an address right now

[Gemma]

How many times will you reschedule an appointment of a prospective parent? What do you do if they are a on-call, no-show? Or are 30 minutes late? I'm a start-up provider.

I would not reschedule a no call no show....I would reschedule if they call to cancel the appointment, but I would reschedule only once

[daycare]

i am with most of the others...no show and no call = no second chances with me.

I move on.

[Silly Songs]

Do any of you ever have people getting lost going to your home the first time ? Just curious.

[daycare]

Do any of you ever have people getting lost going to your home the first time ? Just curious.

Yes, but they call me and tell
Me they are lost. So far those people
Have been late but I've never had someone not show up because they were lost.

[sharlan]

Never