I'm stone cold.
Stay centered, make sure nobody's stepping on the baby, deal with poop first and hungry bellies next, and it's all going to be okay.
Years of retail, and customer service, and working in an office at a desk that abutted a screaming-cussing-threatening manager, taught me to distance myself emotionally and keep focused on my job when there's panic in the streets. Is this person freaking out AT ME? No. This person is freaking out at a situation they lack the skills to cope with. And what's my job? To make things work.
Unpack that: What's "Making things work" when it applies to toddlers? Well, it's NOT forcing them to behave the way I prefer them to behave, and it's NOT coaxing them to complete the tasks/lessons I have for them. "Making things work" is to spend this day nurturing these kids into healthy and decent human beings. It's not going to always feel like progress in the moment.
The day will be bad and I will fail if I engage in an emotional battle with a toddler, or get hung up on steering everything that happens. The day will be good if I keep my cool, because the boundaries and security I provide will be reinforced to the kids.
The trick is keeping that mindset at the very moment it's needed.
That's where the customer service experience comes in; I'm Pavlovian conditioned to chill wayyyyy out as soon as somebody else starts screaming.

Years of retail, and customer service, and working in an office at a desk that abutted a screaming-cussing-threatening manager, taught me to distance myself emotionally and keep focused on my job when there's panic in the streets. Is this person freaking out AT ME? No. This person is freaking out at a situation they lack the skills to cope with. And what's my job? To make things work.
Unpack that: What's "Making things work" when it applies to toddlers? Well, it's NOT forcing them to behave the way I prefer them to behave, and it's NOT coaxing them to complete the tasks/lessons I have for them. "Making things work" is to spend this day nurturing these kids into healthy and decent human beings. It's not going to always feel like progress in the moment.
The day will be bad and I will fail if I engage in an emotional battle with a toddler, or get hung up on steering everything that happens. The day will be good if I keep my cool, because the boundaries and security I provide will be reinforced to the kids.
The trick is keeping that mindset at the very moment it's needed.

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