Need help asap with how to respond

[mommyneedsadayoff]

I have spoke on this dcm before, but here is the run down. Dcm got laid off in Sept. and she found out on a friday, told me it would be dcgs last day , and then asked for leniency on her two week notice because she didn't know she was going to get laid off I told her no and they paid the two weeks notice and came for about half the days on those last two weeks.

Rewind a bit from their last day. My daughter was diagnosed with ringworm (which turned out to be eczema), so I gave the families the option of keeping their child home at no charge if they felt it was necessary. (she also is the one who told me dcg had two black eyes and I made her take her to the doc) This dcm was the only one and she kept dcg out for two days. I told her I would credit her two days on the next paydate. Well, then she was laid off, so when I thought I was going to get a months pay, I only got the two weeks notice and completely forgot about the two days of credit. So, today, after over a month, she texts me and asks if she can use those credit days to do drop in care. She said I owe her 3 credit days, which is not true, and wants to do next friday and the day before thanksgiving. For those who don't know, I am closing my daycare and will be done on friday.

I have nothing in my contract on this and I honestly don't mind refunding two days worth, but it annoys me that she is coming back after not even sayig thank you for watching her child, for trying to short me ont he two week notice, and for blaming me when I packed up dcg's stuff and told dad the frozen breast milk was in the bag and he didn't take it out so it defrosted, so that is apparently my fault

Should I just tel her know and that I will mail a refund for the two days? Or can I get away with refunding nothing, since we are a month out of our contract and she never said anything about the days until now? I am not going to watch her child, as I am almost done with daycare, but I also just don't care for her and am resentful of how she treated me in the end. What do you think?

[Ariana]

I would send her the refund and be done with it. It won't be worth it to "fight" her on this.

Be very curt and short with her. saying something like "I do not offer drop in care, nor do I offer "credit days". I will send you a check for the days your child was not in care for the amount of $____.
Thank you

[e.j.]

Personally, I would follow through on what I told my dc parents and I would refund the two days her child was absent.

[mommyneedsadayoff]

Thank you for your help! I will go ahead and issue a refund, but it still bugs me. I offered the credit with the idea that they would be continuing care, but I was literally fired 2 weeks later and then she gave me so mch crap about having to pay her notice, so it still kind of stings Our contract was terminated so I thought it would be the last I heard form her, but I guess they never forget things like refunds or credits...they just forget the terms of the contract and to say a simple thank you for giving excellent care to my child

[mommyneedsadayoff]

Here is what I wrote:

"Hey! I am not doing daycare anymore, so I won't be able to watch ***. I only issued credit for two days, though, when DD had ringworm (which turned out to be eczema), when you decided to keep her out that Thurs/fri. It was for Sept. 10th and 11th, so if you want to message me your address, I will mail you a refund on Friday. Hope you guys are doing well!"


Does that sound nice? Not that I care, but I always tend to overthink stuff

[e.j.]

Thank you for your help! I will go ahead and issue a refund, but it still bugs me. I offered the credit with the idea that they would be continuing care, but I was literally fired 2 weeks later and then she gave me so mch crap about having to pay her notice, so it still kind of stings Our contract was terminated so I thought it would be the last I heard form her, but I guess they never forget things like refunds or credits...they just forget the terms of the contract and to say a simple thank you for giving excellent care to my child

It sure seems like it sometimes, doesn't it? Under the circumstances, I can understand why issuing a refund would really bug you but for what it's worth, I think you're doing the right thing.

Here is what I wrote:

"Hey! I am not doing daycare anymore, so I won't be able to watch ***. I only issued credit for two days, though, when DD had ringworm (which turned out to be eczema), when you decided to keep her out that Thurs/fri. It was for Sept. 10th and 11th, so if you want to message me your address, I will mail you a refund on Friday. Hope you guys are doing well!"


Does that sound nice? Not that I care, but I always tend to overthink stuff

It does sound nice.

[Alwaysgreener]

It sure seems like it sometimes, doesn't it? Under the circumstances, I can understand why issuing a refund would really bug you but for what it's worth, I think you're doing the right thing.


It does sound nice.

I might of ignored her text and waited to see if she sent another one, then responded. That way it would of given me time to think this through.

Sorry, I have your number blocked, so I did not get your message. As for those days, I will be closed and unable to help you out.

As a reminder, you terminate the contract on xx/xx/2015, with that any credits were termed at that time also. Thank you and have a nice day.

[Unregistered]

I might of ignored her text and waited to see if she sent another one, then responded. That way it would of given me time to think this through.

Sorry, I have your number blocked, so I did not get your message. As for those days, I will be closed and unable to help you out.

As a reminder, you terminate the contract on xx/xx/2015, with that any credits were termed at that time also. Thank you and have a nice day.

This^^^ (except the blocked your number part )

[daycare]

If it were me and she was allowed to cut short her notice I would say this:

dcm,

at the time that I agreed to credit any parent who kept their child home during that time was contracted to stay on board with us and was not in their termination period.

Per our contract, all families are required to give a full two weeks written notice of termination, which I was kind enough to over see this and let you leave prior to the final terms of the contract. That in itself was more than 2 days of credits.
Therefore, I will not be refunding any credits.

Also, as of XYZ date, I will no longer be in business.

[mommyneedsadayoff]

Thank you all for the advice! I will go ahead and send a refund for the two days. SHe wanted three, because she came at 10:30 to pick up dcg, so she was only here for about 3 hours, but I said I only offered credit for the full days missed and don't do half day credits. I kept it short and honestly, I think she is more upset that I won't watch dcg on the days she needs, versus the money. I feel like it is best to just give her the money and be done with her. She has no one else to watch dcg, so maybe she will remember not to be such a B next time she finds someone to watch her child. I am done with daycare on friday, but I do still watch one other child and I honestly could help her out and watch dcg, since I will have my other little guy ont he days she needs, but...I just don't want to:: I can't stand the thought of seeing her face and the stress that rises up in me when I know I have to deal with her. That sounds so bad, but man, there are just some people I would gladly pay a million dollars to if it means I never have to see them again!