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My guess would be funds are not available to make payment on Thursday, so they are buying more time attempting to switch to Friday. On Friday would payment be due for the upcoming week as well? They may need a reminder to bring payment for next week as well, at this point.
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I have a 6 week trial period for all new families and during that time I would also let it slide but only if it happened once. After that I would start applying late fees. I understand that some families need time to adjust but forgetting more than once is a huge red flag. I am very lucky in that I have never had to charge a late fee, mostly because if payment is late they get a very stern warning the first time.
She is clearly looking for free childcare. She doesn't get paid until Friday so she is trying to switch the schedule because of your refusing care without payment and she clearly lives paycheck to paycheck and didn't put money aside for you (very clear indication of how she feels about paying for childcare). I would switch to Friday IF it was convenient for me and I would refuse care and term on the spot if she showed up again without a payment.
Do you take a deposit? At least if you term you would still get paid if you have a deposit.Comment
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I agree. IF you let her come on friday, then I would make sure she knows that she needs to bring payment that includes this week+2 days of late payment fees+next weeks full payment. Otherwise, no pay, no stay. But again, I wouldn't let her come on friday, because I don't like last minute schedule changes.Comment
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I would let her come Friday if possible, if she showed up with all payments due at drop-off. I would want to know then if the arrangement was going to work, or if I was going to need to end care and advertise. I would not let her know in advance that failure to show up with all fees does would result in termination. I would just state the amount required at drop-off on Friday.Comment
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If she does happen to come Thursday and pays you by a check it might be be to your advantage to go to her bank personally and cash it there. This mom sounds very flaky.Comment
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I reminded her that payment for this week & next week is due at drop off and told her the amount. She agreed and requested to add 2 hours next week on a day they aren't scheduled. Since they will be moving to full time at the end of the month and I have the room I agreed. She then said she would bring $x amount at drop off. Told her she will need to add x amount because she added a 1/2 day. She said "but it's only for 2 hour and I dropped off after my drop off time and picked up early."
I really want to ask her if she even read my contract, I have a whole section on this very situation.Comment
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Yowza! One thing after another. "Picking up early or dropping off late does not effect payment for future days of care. If you prefer not to pay the half day rate for those two hours, my hourly rate will go into effect at $15 per hour, due before care will be provided, with a minimum of 3 hours."
Seriously, does she expect you to watch dck for free?
I would seriously have a talk with her tomorrow or friday.Comment
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I go into any interview with the mindset that no one actually reads the whole handbook and contract on their own so I make it a point to literally sit down with a blank copy of both and go through everything with them point by point during the interview.
I also have a section in my contract that says that the parent is responsible for reading it and the handbook entirely and that if they don't it's not an excuse and doesn't exempt them from the rules. In other words if they don't pay attention or read the contract/policies ... so sad, too bad :
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Sounds like it's time to sit down and go through the contract and policies with her.Comment
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I go into any interview with the mindset that no one actually reads the whole handbook and contract on their own so I make it a point to literally sit down with a blank copy of both and go through everything with them point by point during the interview.
I also have a section in my contract that says that the parent is responsible for reading it and the handbook entirely and that if they don't it's not an excuse and doesn't exempt them from the rules. In other words if they don't pay attention or read the contract/policies ... so sad, too bad ::.
Sounds like it's time to sit down and go through the contract and policies with her.
That's a great idea! I will try that on my next interview. Mom text this morning saying they won't be here today. I told her the check needs to be in my mailbox by 5pm or by PayPal. She doesn't have one and said I guess I will just find a way to get it to you. I'm starting to get really irritated. At this point it isn't even about the money it's principle.Comment
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Oh lord! She obviously doesn't have the money, otherwise it would not be such an issue to bring you a bleeping check! Did you tell her that she nees to bring a check for this week and for next week too, plus a late fee? Honestly, I would text her back and tell her you are ending your contract due to lack of payment. She still owes you for that one day, but it may be best to just write her off and move on to someone else. I am frustrated for you! People bug me so much sometimes! Hope it all works out, but if it takes this much trouble to get paid the very first week, I doubt it will get any easier, so I would be done.Comment
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I'm thinking the same thing. If she's this difficult to get payment out of the first week it would only get worse.
I want to curl into a ball and weep!
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When you chickened out you gave her the opportunity to scam you for FREE SERVICES. I try to stay firm because I don’t want to provide free services. We can all have struggles in life. It doesn’t mean we should allow a stranger to con us out of services.Comment
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