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Cillybean
After 22 years in the business I can tell you this. Every time a potential DCM as well as an existing DCM asks you to do something you generally do not do you need to pause for a moment and decide just how you will TEACH them you EXPECT respect. IMO they are really asking you "just how much respect do you really want from me and just how much do you really respect yourself?" Therefore I take a breath, and then start by setting the guidelines. I never, never just say "yes". I will tell them what I expect from them to get this from me and continue by telling them if they don't stay within the required exception's guidelines I will not be able to pull it off. Then I make it very clear it is just this one time. If it is an ongoing thing like opening I let them know first that if she can't get here at the required time it goes back to the usual time I open as her requested time obviously must not be that necessary. If she does not call then shows up, show that you respect yourself and your time enough that there will be a $1.00 per minute fee she needs to pay at the door in cash before dropping off. This will let you know just how little she respects herself and her money. You don't need those DCM's. In this case I would have said, "You know I don't open until 7:00 and I need and respect my time so if you do the same and get here at 6:30 - 6:35 I will do it at a nominal fee of $_____/wk extra. If you don't call to let me know why you aren't here on time or here at all. The price will go up every time you are late or goes back to the 7:00 time, which ever is best for me." This guarantees respect for you, shows she must respect you as much as you respect yourself and when she doesn't follow through it shows this was a bad choice on your part to take her on. If this continues she probably at that point is showing you she isn't cooperating because she can't as she has so little respect for herself she couldn't possibly have any for you. Take on someone else.
Please don't lose sight of what is really going on here. We are working with the public who, most of them, have never had to be respectful and weren't taught to be. If we want respect for ourselves and our time and family we must clearly set that into your words we have with them. Make it clear. After all if they had the nerve to change your well thought schedule to begin with, that tells you right away they don't understand respect. Especially if they go on to abuse your agreement. Get rid of her!
After 22 years in the business I can tell you this. Every time a potential DCM as well as an existing DCM asks you to do something you generally do not do you need to pause for a moment and decide just how you will TEACH them you EXPECT respect. IMO they are really asking you "just how much respect do you really want from me and just how much do you really respect yourself?" Therefore I take a breath, and then start by setting the guidelines. I never, never just say "yes". I will tell them what I expect from them to get this from me and continue by telling them if they don't stay within the required exception's guidelines I will not be able to pull it off. Then I make it very clear it is just this one time. If it is an ongoing thing like opening I let them know first that if she can't get here at the required time it goes back to the usual time I open as her requested time obviously must not be that necessary. If she does not call then shows up, show that you respect yourself and your time enough that there will be a $1.00 per minute fee she needs to pay at the door in cash before dropping off. This will let you know just how little she respects herself and her money. You don't need those DCM's. In this case I would have said, "You know I don't open until 7:00 and I need and respect my time so if you do the same and get here at 6:30 - 6:35 I will do it at a nominal fee of $_____/wk extra. If you don't call to let me know why you aren't here on time or here at all. The price will go up every time you are late or goes back to the 7:00 time, which ever is best for me." This guarantees respect for you, shows she must respect you as much as you respect yourself and when she doesn't follow through it shows this was a bad choice on your part to take her on. If this continues she probably at that point is showing you she isn't cooperating because she can't as she has so little respect for herself she couldn't possibly have any for you. Take on someone else.
Please don't lose sight of what is really going on here. We are working with the public who, most of them, have never had to be respectful and weren't taught to be. If we want respect for ourselves and our time and family we must clearly set that into your words we have with them. Make it clear. After all if they had the nerve to change your well thought schedule to begin with, that tells you right away they don't understand respect. Especially if they go on to abuse your agreement. Get rid of her!
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