Parent searching for care on FB

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  • Baby Beluga
    Daycare.com Member
    • Aug 2014
    • 3891

    Parent searching for care on FB

    Mid July I enrolled a little one. When mom first contacted me she said she said she wanted full time care. I quoted her and never heard back. A couple of weeks later she emails again and says they still need care but only 2 days per week and might eventually work up to full time. At the time of enrollment I had a full time position open but enrolled the little one at only two days per week. I explained to parents (and my contract states) that these are the only two days available to their child and the possibility of moving to full time will depend on enrollment. I found another child to fill the other three days thereby leaving me full.

    I found a FB post last night from dad looking for full time care for the little one. I'm a bit peeved about it. I talked in depth with mom and dad about this prior to enrollment and explained if they wanted a guaranteed full time spot available to their child then they needed to pay for it. They insisted on only two days per week. Now they want to take DCG out of my care (which by the way I worked so hard to acclimate her to care!) and take her to someone else because according to his "post they don't have access to full time care at their current provider."

    Just frustrating.
  • Blackcat31
    • Oct 2010
    • 36124

    #2
    Originally posted by Baby Beluga
    Mid July I enrolled a little one. When mom first contacted me she said she said she wanted full time care. I quoted her and never heard back. A couple of weeks later she emails again and says they still need care but only 2 days per week and might eventually work up to full time. At the time of enrollment I had a full time position open but enrolled the little one at only two days per week. I explained to parents (and my contract states) that these are the only two days available to their child and the possibility of moving to full time will depend on enrollment. I found another child to fill the other three days thereby leaving me full.

    I found a FB post last night from dad looking for full time care for the little one. I'm a bit peeved about it. I talked in depth with mom and dad about this prior to enrollment and explained if they wanted a guaranteed full time spot available to their child then they needed to pay for it. They insisted on only two days per week. Now they want to take DCG out of my care (which by the way I worked so hard to acclimate her to care!) and take her to someone else because according to his "post they don't have access to full time care at their current provider."

    Just frustrating.
    Totally understand but they are being truthful. You don't have room to give them space for full time right?

    I know you said they could "reserve" it by paying for it but maybe it just wasn't in their budget to do so at the time and not they need full time care and the option isn't there. kwim?

    I get the frustration though....timing is everything I this business and sometimes it just doesn't align correctly for us.

    Comment

    • daycare
      Advanced Daycare.com *********
      • Feb 2011
      • 16259

      #3
      Originally posted by Baby Beluga
      Mid July I enrolled a little one. When mom first contacted me she said she said she wanted full time care. I quoted her and never heard back. A couple of weeks later she emails again and says they still need care but only 2 days per week and might eventually work up to full time. At the time of enrollment I had a full time position open but enrolled the little one at only two days per week. I explained to parents (and my contract states) that these are the only two days available to their child and the possibility of moving to full time will depend on enrollment. I found another child to fill the other three days thereby leaving me full.

      I found a FB post last night from dad looking for full time care for the little one. I'm a bit peeved about it. I talked in depth with mom and dad about this prior to enrollment and explained if they wanted a guaranteed full time spot available to their child then they needed to pay for it. They insisted on only two days per week. Now they want to take DCG out of my care (which by the way I worked so hard to acclimate her to care!) and take her to someone else because according to his "post they don't have access to full time care at their current provider."

      Just frustrating.
      that is frustrating, but unfortunately part of the business. I had this happen a few weeks ago.

      this is why it's always a good idea to have a wait list.

      Comment

      • daycarediva
        Daycare.com Member
        • Jul 2012
        • 11698

        #4
        I would offer a FT space to this client (or the other 3 day/week client, whichever I preferred first).I would rather have the FT client, and although I make more off PT when schedules align, it's not easy to fill random days/spaces.

        It would irk me that they didn't come to me first to ask/inquire about an opening.

        Comment

        • Baby Beluga
          Daycare.com Member
          • Aug 2014
          • 3891

          #5
          Originally posted by daycarediva
          I would offer a FT space to this client (or the other 3 day/week client, whichever I preferred first).I would rather have the FT client, and although I make more off PT when schedules align, it's not easy to fill random days/spaces.

          It would irk me that they didn't come to me first to ask/inquire about an opening.
          This is what is bothering me the most. I understand it is part of the business, and parents will always do what works for them. But they still have said nothing to me about it. I just hate finding things out on FB before someone tells me - especially when I wasn't even looking

          Comment

          • Ariana
            Advanced Daycare.com Member
            • Jun 2011
            • 8969

            #6
            I just signed on a little boy for before and after school care because the mom in her ad mentioned she would eventually be enrolling her 2 year old daughter. I am really wanting a 2 year old so took the boy. Turns out the little girl is at another daycare and they are "very happy" with her and basically seem to have no intention of switching her to my care??!! I am a bit floored by it, but what can you do!! She may eventually end up here but I am not holding my breath. I am assuming they are not liking my rates

            Anyway all that to say YEP it ****s

            Comment

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