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Crying children don't bother me at at. People yapping on their cell phones at the next table in a restaurant annoy me to no end. Next time I guess it will be ok to slam my hand down on the table and scream at them to get off the phone.
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No, probably not ok, although a polite "hey, could you take that outside please?" would be fine, or asking the owner/manager to handle it. They would also most likely say "hey, could you take that outside, please?"
But, if it's the 10th time in a day that someone is doing that, or the 10th time that week, and they ignore a polite request, then maybe they'd lose their temper. Sometimes, it just gets old!
It IS a right of any business owner to do business with anyone they choose. As long at the are not discriminating against a protected class, they can kick anyone out they choose. I can tell ALL my customers to go to he** if I choose, as long as it's not based on discrimination. That wouldn't exactly be good business practice, though.
But, one customer ruining everyone else's experience at my restaurant? Please leave!
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This was a total fail on the part of the parents. And, the owner was completely unprofessional in this (and other) FB posts.
So....fail all the way around.Comment
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I totally understand. I am 32, so I am included in that generalization. The reason I said they looked young, is because I have not had the experience of seeing this type of parenting in people who are quite a bit older. I am sure they exist, as people are waiting later in life to have kids, but for me, my experience has been with parents in the 25-35 age range. Ten years ago or so, I didn't see this type of parenting as much, but I now see it almost daily. At the store, at restaurants, at the park, ect. I am only basing what I say off of my own experiences. Again, the diner lady said she made bad judgment by yelling and all the mother did was complain on FB. I love reading the comments, though, because you do tend to see a common theme. The people defending the diner are annoyed with parents not parenting their kids "these days". I don't think it is just daycare providers who see this, we just get the front row seat. And again, there are always exceptions and I know many awesome moms and dads who are in their twenties and thirties and some really crappy parents who are in their 40s. I just think the whole situation would be non existent if the parents had dealt with the baby right off the bat. They didn't and the lady blew up, which was not cool either and now its a headline.
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I love how ANYTHING and EVERYTHING controversial now days has ONE common denominator.......
Facebook
...eventually it will be akin to the lead in the water and the downfall of the Roman Empire...... :
: ::
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Or you could use your manners and politely ask them to take the call outside. If they just sit there and ignore your requests, just as the mom and dad of the crying child did, then you could be a little more direct or ask a manager if they can help. If being asked politely by another patron, as well as by the manager, they STILL do not make any attempts to leave or wrap up the call, then go ahead and slam those fists down if you choose to do so! As another patron having to listen to the loud noise, I would probably be right there with ya!
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Just want to add that I worked in the restaurant industry for quite a long time and I always found that being nice and calm really goes a long way. I don't think the owner handled it well at all and I don't the parents did either. If it was my restaurant, I would have packed their food to go and handed it to them with a "I am very sorry your little one is so upset, so I packed your food to go and it is on the house today. Hope her day gets better!" Sweet smile and understanding eyes, because I am sure we have all had that time where your little flips their sh!t and it is embarrassing and stressful. A little kindness goes a long way! Now, if they threw a fit at me and demanded to be able to eat at the restaurant, I would lose the kind smile and tell them to leave NOW! My business, my right to refuse service.Comment
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Exactly why I don't have a Facebook! I'm excited that one day in the future I can brag about never having one! I think it honestly causes problems in relationships, friendships, and over all its a tool for nasty people to be even more mean and nasty. No thank you!
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I despise FB and don't have one either...did a while back but not for long...too much drama and found out things I didn't want to know!.
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From different articles and interviews with the parents, the diner owner and some of the customers that were in the restaurant that day the only ones saying that the owner yelled at the toddler are the parents.
Everyone else is saying that the owner yelled at the parents after customers complained about the child crying for MORE than 40 minutes and giving them the option of either quieting the toddler or leaving and taking their food to go and the parents refused to do either. That's when the owner went ballistic on the parents.
I'm not condoning the owner's behavior at all and think she also behaved badly but I do feel like the parents are crying victim and acting like they are not at fault when in fact they allowed their toddler to cry loudly while upsetting other customers and then refused to leave when told to do so. Then they left a bad review on the Diner's FB page and the Owner responded very badly to it.
Neither the parents nor the owner behaved very adult like but I have to say I kind of side with the owner. Of course I would have just called the police and had them removed instead of yelling at them after they refused to leave and I wouldn't have responded the way she did to the review since it reflects badly on her and her business but the parents could have avoided the entire situation in the first place if one of them would have just picked the toddler up and taker the toddler outside while she cried.
If you really read comments that people leave in the online news feeds you'll notice that the majority of people are siding with the owner even though she behaved very badly.Comment
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Knowing that the owner of a diner won't put up with crap from kids makes me more likely to go there. Hubby and I have had many meals turn unpleasant by other people and their rude children. A restaurant in our town actually just remodeled with an adult only section. Yeah!Comment
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The mother wrote an article with her side of the story. There is also a review she wrote on the restaurant. The owner responded back with a long paragraph FULL of curse words and threats (this was before the whole story went viral) I will try and find the link. Just from the outrageous and unprofessional response of the owner in the review, I would guess that the owner flipped out on the parents as the parents described.Comment
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