Crying children don't bother me at at. People yapping on their cell phones at the next table in a restaurant annoy me to no end. Next time I guess it will be ok to slam my hand down on the table and scream at them to get off the phone.
Diner Lady Who Yelled At Parents of Screaming Kid
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But, if it's the 10th time in a day that someone is doing that, or the 10th time that week, and they ignore a polite request, then maybe they'd lose their temper. Sometimes, it just gets old!
It IS a right of any business owner to do business with anyone they choose. As long at the are not discriminating against a protected class, they can kick anyone out they choose. I can tell ALL my customers to go to he** if I choose, as long as it's not based on discrimination. That wouldn't exactly be good business practice, though.But, one customer ruining everyone else's experience at my restaurant? Please leave!
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No, the child shouldn't have been allowed to cry/scream for any length of time.
But the owners ranting makes her seem unbalanced rather than a champion of diners who want quiet everywhere.- Flag
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Thank you further explaining. I, for one, felt a twinge of offense by the "they seemed young... May be entitlement parenting generation" comment. Just being honest! I agree that there certainly is a change in parenting these days, but to make such a generalization rubbed me the wrong way. As does many many generalizations. But that's just me.- Flag
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I love how ANYTHING and EVERYTHING controversial now days has ONE common denominator.......
Facebook
...eventually it will be akin to the lead in the water and the downfall of the Roman Empire...... :: :
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Just want to add that I worked in the restaurant industry for quite a long time and I always found that being nice and calm really goes a long way. I don't think the owner handled it well at all and I don't the parents did either. If it was my restaurant, I would have packed their food to go and handed it to them with a "I am very sorry your little one is so upset, so I packed your food to go and it is on the house today. Hope her day gets better!" Sweet smile and understanding eyes, because I am sure we have all had that time where your little flips their sh!t and it is embarrassing and stressful. A little kindness goes a long way! Now, if they threw a fit at me and demanded to be able to eat at the restaurant, I would lose the kind smile and tell them to leave NOW! My business, my right to refuse service.- Flag
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! I think it honestly causes problems in relationships, friendships, and over all its a tool for nasty people to be even more mean and nasty. No thank you!
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I despise FB and don't have one either...did a while back but not for long...too much drama and found out things I didn't want to know!.
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From different articles and interviews with the parents, the diner owner and some of the customers that were in the restaurant that day the only ones saying that the owner yelled at the toddler are the parents.
Everyone else is saying that the owner yelled at the parents after customers complained about the child crying for MORE than 40 minutes and giving them the option of either quieting the toddler or leaving and taking their food to go and the parents refused to do either. That's when the owner went ballistic on the parents.
I'm not condoning the owner's behavior at all and think she also behaved badly but I do feel like the parents are crying victim and acting like they are not at fault when in fact they allowed their toddler to cry loudly while upsetting other customers and then refused to leave when told to do so. Then they left a bad review on the Diner's FB page and the Owner responded very badly to it.
Neither the parents nor the owner behaved very adult like but I have to say I kind of side with the owner. Of course I would have just called the police and had them removed instead of yelling at them after they refused to leave and I wouldn't have responded the way she did to the review since it reflects badly on her and her business but the parents could have avoided the entire situation in the first place if one of them would have just picked the toddler up and taker the toddler outside while she cried.
If you really read comments that people leave in the online news feeds you'll notice that the majority of people are siding with the owner even though she behaved very badly.- Flag
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Just want to add that I worked in the restaurant industry for quite a long time and I always found that being nice and calm really goes a long way. I don't think the owner handled it well at all and I don't the parents did either. If it was my restaurant, I would have packed their food to go and handed it to them with a "I am very sorry your little one is so upset, so I packed your food to go and it is on the house today. Hope her day gets better!" Sweet smile and understanding eyes, because I am sure we have all had that time where your little flips their sh!t and it is embarrassing and stressful. A little kindness goes a long way! Now, if they threw a fit at me and demanded to be able to eat at the restaurant, I would lose the kind smile and tell them to leave NOW! My business, my right to refuse service.- Flag
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Knowing that the owner of a diner won't put up with crap from kids makes me more likely to go there. Hubby and I have had many meals turn unpleasant by other people and their rude children. A restaurant in our town actually just remodeled with an adult only section. Yeah!- Flag
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The mother wrote an article with her side of the story. There is also a review she wrote on the restaurant. The owner responded back with a long paragraph FULL of curse words and threats (this was before the whole story went viral) I will try and find the link. Just from the outrageous and unprofessional response of the owner in the review, I would guess that the owner flipped out on the parents as the parents described.- Flag
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