Grrrr.... I Think I Might Take My Business FB Page Down

[Thriftylady]

I think you really need to end this relationship. I get needing the money, I am down to no kids, and I need more, but... My family that just left gave a two week notice and then didn't want to pay when they should. I didn't cave and termed early. Does it hurt me financially, you have no clue! BUT I had nothing but issues with this family some of that has been my fault for letting things slide. I learned a huge lesson and am glad to be done with them. IF you let them go, you will probably feel so much better about things.

[Sugar Magnolia]

If you are tagged, you can remove the tag. I would never get into it with a parent online. Take it to messenger or do it by email or do it in person.

This!

[Cozy_Kids_Childcare]

Thank you ladies soooooooo much. She text me yesterday about his napping and when I asked what his bedtime was an she said 730 except when soccer then it is 8. I told her that was probably the contributing factor an not his naps here. I told her at pick up yesterday that I would not wake him if he falls asleep and that he is welcome to sleep as long as his body wants. If that is 2-hrs then that is what it is. I wasn't going to wake him. She didn't say anything else until I seen the tagged post last night. She is gone June 12th is gonna be their last day. I just asked for a sign that this is suppose to end and I got an email at some point in the night about care for a 9-month old. That was my sign. I might not get this client. She might not be a good fit, but I'm done being used by this other one. The termination is 30-days in my policy. She will probably pull early, but I'm done having clients that try an run my business so it's time to trim the fat and be a better me for it..... Learning curve!

[mommyneedsadayoff]

What a B! If it was me, she would have had a letter emailed to her right after the FB post went up. "I see you are upset and using FB to speak ill of my daycare program. I have included a termination letter, effective immediately, and wish you luck in finding a daycare that better suits YOUR needs." And I emphasize 'your', because it is all about HER needs, not her child's, so hopefully she can find someone who caters to immature parents, but make it clear that it won't be you! Good Luck!

[Cozy_Kids_Childcare]

What a B! If it was me, she would have had a letter emailed to her right after the FB post went up. "I see you are upset and using FB to speak ill of my daycare program. I have included a termination letter, effective immediately, and wish you luck in finding a daycare that better suits YOUR needs." And I emphasize 'your', because it is all about HER needs, not her child's, so hopefully she can find someone who caters to immature parents, but make it clear that it won't be you! Good Luck!

She created this mess a long long time ago but uses nap here as an excuse. Both her kids are entitled messes. Everything is to revolve around them. They have zero zero zero discipline. Dad cried when he put the youngest in timeout for hitting her mother because she was crying. So it broke his heart that he broke hers. Mondays are by far the worst day of my week.

[NightOwl]

Good for you!!

[Unregistered]

She tagged you in a complaint about you??? Is she nuts?? You can untag yourself, FYI. This would be grounds for dismissal in my book. She's trying to publicly shame you and it hurts your business to be tagged in such nonsense. Don't take your page down, just untag yourself. You can also change the settings on Facebook so that people cannot tag your business page.

Untag, block, ignore. If I were to comment at all it would be that my program includes naps, period. Find a new daycare if I you want, your decision. Don't complain if YOU can fix it dcm!

[Blackcat31]

Thank you ladies soooooooo much. She text me yesterday about his napping and when I asked what his bedtime was an she said 730 except when soccer then it is 8. I told her that was probably the contributing factor an not his naps here. I told her at pick up yesterday that I would not wake him if he falls asleep and that he is welcome to sleep as long as his body wants. If that is 2-hrs then that is what it is. I wasn't going to wake him. She didn't say anything else until I seen the tagged post last night. She is gone June 12th is gonna be their last day. I just asked for a sign that this is suppose to end and I got an email at some point in the night about care for a 9-month old. That was my sign. I might not get this client. She might not be a good fit, but I'm done being used by this other one. The termination is 30-days in my policy. She will probably pull early, but I'm done having clients that try an run my business so it's time to trim the fat and be a better me for it..... Learning curve!

Good for you!! This is YOUR business and if parents can't follow the policies they agreed to upon enrollment than they are not a good fit for your program.

Bottom line is you as a self-employed business owner get to decide what services you will and won't offer/provide and parents get to decide if those service meet their needs. If they don't then they need to find care elsewhere verses trying to convince you that you need to change your policies to meet their needs.

NO amount of money is ever worth keeping clients that don't respect you, your family/home and business policies. Ever.

Once you allow that concept ^^ to be true for you, you rarely if ever struggle with clients. I am proof. I do not have issues with parents. They might have issues with my program but they either get on board with my program rules or they leave. THEIR choice.

I am glad you are done. I would love to hear an update as to how this DCM takes the news that she is termed.....

[Bookworm]

I've always said that Facebook is going to be the downfall for many people.

[daycare]

I can't speak for how you got the information but this is exactly what I was talking about in my post that I made yesterday of my frustrations and parents not putting the kids to bed at a decent time. It is always daycare's fault that their child is not able to go to bed at night. I just wish that parents really were educated on how much sleep their child needs. I don't think parents realize how much growing emotionally physically mentally and their immune system's are growing in the first five years of their little lives. This rapid growth and development requires sleep. What parents don't realize is that if their kid stays up until 10 and has to be at Daycare by eight that is not enough sleep their child will make up for the sleepwhen they get to daycare and will start the never ending vicious cycle of them coming to sleep at daycare and then refusing to go to bed at night.

I deal with this Frustration daily I am tired of hearing how Johnny refused to go to bed and stayed up and played for hours and my only question is where are you and what were you doing while Johnny was up playing for hours and why could you not make Johnny go to bed.

Parents are always going to do what's easiest for them and we are going to do the same I don't think this will ever be a battle we will figure out how to conquer. I wish I could have every parent read the book sleepless in America.

If you like to read grab the book it's amazing....

Ok my vent over

[TXhomedaycare]

Term. That behavior is just unacceptable. If she felt it okay to publicly shame you on Facebook, who knows what else she is saying about you.

This woman is a danger to your business and reputation. This is someone who thinks throwing a public tantrum is an acceptable way to get what she wants.
This will NOT get better.

Do not engage with her. She's not asking for your opinion or advice.

She's not ever going to pick up what you're putting down.

She thinks you work for her and should do as she says, period.

The only thing that should be said is "DCM, I feel that you are very unhappy with the care I'm providing Timmy. Since this is a NAPPING day care, I think it best if you find care elsewhere. The last day I will provide care is (today, two weeks, whatever - in this case an immediate term for blatant disrespect wouldn't be out of order) Here is the number for the child care referral. I wish your family the best of luck." Use your best, most sincere/understanding tone here - not only does it make you look more professional but it will probably make her more angry when she thinks you're not flustered or upset that she has to leave::

Good Luck!

Amen!

[alicia@home]

I think that this is how millennials communicate. She sounds almost exactly like my sister(who is also a single mother, yet never complains about it).

Sometimes not responding through fb and simply addressing it face to face and saying how you felt it was inappropriate- may help her to realize a more appropriate way to communicate with you. When you reply to her online you are continuing the inappropriate form of communication.

[Cozy_Kids_Childcare]

Good for you!! This is YOUR business and if parents can't follow the policies they agreed to upon enrollment than they are not a good fit for your program.

Bottom line is you as a self-employed business owner get to decide what services you will and won't offer/provide and parents get to decide if those service meet their needs. If they don't then they need to find care elsewhere verses trying to convince you that you need to change your policies to meet their needs.

NO amount of money is ever worth keeping clients that don't respect you, your family/home and business policies. Ever.

Once you allow that concept ^^ to be true for you, you rarely if ever struggle with clients. I am proof. I do not have issues with parents. They might have issues with my program but they either get on board with my program rules or they leave. THEIR choice.

I am glad you are done. I would love to hear an update as to how this DCM takes the news that she is termed.....

She was confused because I honestly think she doesn't get it. When she text me because she won't call me or talk about issues in person I let her know that I have dealt with her break policy after policy. I have put up with her child hitting my daughter and other kids with toys. He even telling her it was on purpose and she didn't do anything other than well when we get home I'm taking blah away. Which certainly never happen. I told her that several times she was late with payment and even with constant reminders it was just total disregard to me. I told her the nap thing on Facebook was the last straw that I was willing to deal with. I tried to over look things because I know how hard it is to have kids, husband deployed and work but never once did I use it as in excuse. I also told her that I feel when in daycare relationship with a client we must have similar parenting outlooks and I feel we are just totally different making my program not a good fit for us to continue in this relationship.

It felt good to get it out. She didn't respond and they aren't here yet this morning. So we shall see.

[daycarediva]

I am NOT a fb user and frankly, despise fb. BUT I would term this mom immediately. First off, most 2 year olds are in a bed not a crib but even if they are not, the child not sleeping is NOT your fault. Children play their parents like a fiddle and I would NOT let her continue playing you. Your nap does not cause her issues. If you comply with this, issues will continue to come up. Take hold of the situation right now. Good luck!

She tagged you in a complaint about you??? Is she nuts?? You can untag yourself, FYI. This would be grounds for dismissal in my book. She's trying to publicly shame you and it hurts your business to be tagged in such nonsense. Don't take your page down, just untag yourself. You can also change the settings on Facebook so that people cannot tag your business page.

Term. That behavior is just unacceptable. If she felt it okay to publicly shame you on Facebook, who knows what else she is saying about you.

This woman is a danger to your business and reputation. This is someone who thinks throwing a public tantrum is an acceptable way to get what she wants.
This will NOT get better.

Do not engage with her. She's not asking for your opinion or advice.

She's not ever going to pick up what you're putting down.

She thinks you work for her and should do as she says, period.

The only thing that should be said is "DCM, I feel that you are very unhappy with the care I'm providing Timmy. Since this is a NAPPING day care, I think it best if you find care elsewhere. The last day I will provide care is (today, two weeks, whatever - in this case an immediate term for blatant disrespect wouldn't be out of order) Here is the number for the child care referral. I wish your family the best of luck." Use your best, most sincere/understanding tone here - not only does it make you look more professional but it will probably make her more angry when she thinks you're not flustered or upset that she has to leave::

Good Luck!

I see fault in both parties. She should never have tagged you to complain. An adult goes to the source privately and discusses it not disses the person they blame openly.

..and of course her friends support and side with her, they are parents not providers so they see the parents side of this.

I don't think you as the provider should have responded with anything other than "Sally, I am sorry you feel the need top publically dis me when I've made it clear to you that I am bound by licensing rules when it comes to nap/rest time for kids under age 5."


In person I would have said: "I cannot control your parenting style any more than you can control my nap/rest regulations. The only option you have, other than changing up your bedtime routines is to accept and abide my nap/rest time rules or find alternate child care arrangements"

THAT ^^^ would have been the end of the conversation. I wouldn't suggest a book or any additional resources about napping as she is clearly not interested.

If DCM chose to bring it up again, I would terminate services immediately.

I would have untagged myself, and sent her an immediate termination notice. NO CLIENT will publicly bash me and return to my home.

[Cozy_Kids_Childcare]

I can't speak for how you got the information but this is exactly what I was talking about in my post that I made yesterday of my frustrations and parents not putting the kids to bed at a decent time. It is always daycare's fault that their child is not able to go to bed at night. I just wish that parents really were educated on how much sleep their child needs. I don't think parents realize how much growing emotionally physically mentally and their immune system's are growing in the first five years of their little lives. This rapid growth and development requires sleep. What parents don't realize is that if their kid stays up until 10 and has to be at Daycare by eight that is not enough sleep their child will make up for the sleepwhen they get to daycare and will start the never ending vicious cycle of them coming to sleep at daycare and then refusing to go to bed at night.

I deal with this Frustration daily I am tired of hearing how Johnny refused to go to bed and stayed up and played for hours and my only question is where are you and what were you doing while Johnny was up playing for hours and why could you not make Johnny go to bed.

Parents are always going to do what's easiest for them and we are going to do the same I don't think this will ever be a battle we will figure out how to conquer. I wish I could have every parent read the book sleepless in America.

If you like to read grab the book it's amazing....

Ok my vent over

Yeah I see that this is a never ever ending cycle. I have adopted a smile and wave sure thing an close the door. I go on about my day and let them figure out the rest. He was leaving at the end of summer anyway because he got accepted in the preschool program and I refused to let mom use my address so he could go to the school my daughter will go to (if she gets accepted) it has been 9 weeks since she tested and I haven't heard anything. It is based on testing scores and the lowest get in first and then they fill the spots up until they are full. I keep my nephew for my mom while she works and if a woman in her mid 50s can get up at 430 and work 6am to 3 and then play with a 2-year old, make dinner give him a bath and put him to bed at 730 without complaining I'm sure this mom can too. She just use to having her husband home to do everything for her. He even hired a cleaning service to come to their house 2 to 3 days a week because she cant keep up. Her friends watch her kids on the weekend so she can go grocery shopping so she is really use to not having to deal with them on her own. I hate it is like this because she really is a good person but she just lacks parenting skills and unfortunately her lack of those skills effects things here.

I love to read in fact I just finished From Babysitter to Business owner and now on to how to open an open an operate a financially successful child care service. Reading these two books have me realizing I've been doing it all wrong for the last four years.