Problem Family Is Done!!!

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  • finsup
    Daycare.com Member
    • Jul 2013
    • 1025

    Problem Family Is Done!!!

    happyface happyface happyface So after the sunscreen drama issue, they withheld their schedule (sadly, I know this was done on purpose as it has happened every time I enforce e a policy) and we have had multiple issues dealing with the schedule. So I told them I would go by the one DCD gave me (that doesn't include when mom works or Dcd's days off that he doesn't want DCB with him) and I would only be able to provide care for those 2 days. DCD came up with a story of how that won't work and he picked up extra days at work this week (keep in mind in the past year he has NEVER picked up any extra days, the guy has already proven himself to be a liar so I really don't believe him.) Anyways then he asks "can we just pay the daily rate for this week instead?" As I'm thinking to myself, you broke policy AGAIN, and now you want to pay me less because YOU messed up??" Anwyas my policies state that I require a two week notice to go from full/part time to drop in so my answer was of course no. You pay the weekly rate and then any days in addition to the ones I would provide care for could be purchased at 40/day which is my drop in rate. My handbook outlines extra days etc so this should be no surprise. I'm still shaking my head over the "we messed up and want to pay less because of it" so after some more drama on there part they decided to give notice. happyface I was waiting for their rant to be over before I gave it anyways, but I don't particularly care. They are GONE! And replacement family starts in 2 weeks
  • nothingwithoutjoy
    Daycare.com Member
    • May 2012
    • 1042

    #2
    Congratulations. Hope your new family is nice and easy. :-)

    Comment

    • Thriftylady
      Daycare.com Member
      • Aug 2014
      • 5884

      #3
      Sounds like you ditched a migraine! Glad you have a replacement already.

      Comment

      • finsup
        Daycare.com Member
        • Jul 2013
        • 1025

        #4
        Originally posted by nothingwithoutjoy
        Congratulations. Hope your new family is nice and easy. :-)
        Thanks! No red flags and very respectful at the interview so we're off to a good start!

        Comment

        • finsup
          Daycare.com Member
          • Jul 2013
          • 1025

          #5
          Originally posted by Thriftylady
          Sounds like you ditched a migraine! Glad you have a replacement already.
          Oh yeah, I have been putting up with this stuff for a year. No one can say I didn't try . New family seems promising, everything just fell into place at the right time

          Comment

          • Unregistered

            #6
            good luck

            Comment

            • daycarediva
              Daycare.com Member
              • Jul 2012
              • 11698

              #7
              yay! Glad it worked out. Let the countdown begin!

              Comment

              • DaveA
                Daycare.com Member and Bladesmith
                • Jul 2014
                • 4245

                #8
                happyfacehappyfacehappyface

                Good luck with the new family.

                Comment

                • Blackcat31
                  • Oct 2010
                  • 36124

                  #9
                  Originally posted by finsup
                  Oh yeah, I have been putting up with this stuff for a year. No one can say I didn't try . New family seems promising, everything just fell into place at the right time
                  Funny how things just have a way of working themselves out.... happyface

                  Comment

                  • finsup
                    Daycare.com Member
                    • Jul 2013
                    • 1025

                    #10
                    Ugh. They are still trying to cause drama...we are DONE. Get over it, move on. Would it be wrong of me to say forget two weeks, I don't need it?

                    Comment

                    • Play Care
                      Daycare.com Member
                      • Dec 2012
                      • 6642

                      #11
                      Originally posted by finsup
                      Ugh. They are still trying to cause drama...we are DONE. Get over it, move on. Would it be wrong of me to say forget two weeks, I don't need it?
                      While I honestly think we should mostly grin and bear the two weeks, if their behavior deteriorates past a certain point then I see nothing wrong with writing up an immediate term letter

                      "Dear PITA parents,

                      It has become increasingly clear that you are very unhappy with my services. While I wish things could have ended differently, I believe it's best that today be the last day of care. Here is a check for x, which is the balance of your deposit minus the days already used. I wish you the best in your future child care situation.

                      Sincerely

                      Happy Provider happyface

                      Now, if you feel unsafe or threatened, call the police and speak with them about what to do. They may suggest sending someone out at pick up time.

                      Comment

                      • finsup
                        Daycare.com Member
                        • Jul 2013
                        • 1025

                        #12
                        Originally posted by Play Care
                        While I honestly think we should mostly grin and bear the two weeks, if their behavior deteriorates past a certain point then I see nothing wrong with writing up an immediate term letter

                        "Dear PITA parents,

                        It has become increasingly clear that you are very unhappy with my services. While I wish things could have ended differently, I believe it's best that today be the last day of care. Here is a check for x, which is the balance of your deposit minus the days already used. I wish you the best in your future child care situation.

                        Sincerely

                        Happy Provider happyface

                        Now, if you feel unsafe or threatened, call the police and speak with them about what to do. They may suggest sending someone out at pick up time.
                        DCB is part time so he isn't here today, he is technically supposed to come tomorrow and next week. I def won hesitate in getting authorities involved if it comes to that. So far, it hasn't but these people are crazy. I'm slightly worried of all the drama/trouble/accusations that could take place over the next two weeks by allowing him to come and what could be said was done while he was in my care :/

                        Comment

                        • AmyKidsCo
                          Daycare.com Member
                          • Mar 2013
                          • 3786

                          #13
                          Originally posted by finsup
                          Ugh. They are still trying to cause drama...we are DONE. Get over it, move on. Would it be wrong of me to say forget two weeks, I don't need it?
                          My policies state that parents must give 2 weeks but provider can term, effective immediately. If you're worried that they'll cause problems I'd term immediately.

                          Comment

                          • Thriftylady
                            Daycare.com Member
                            • Aug 2014
                            • 5884

                            #14
                            Originally posted by finsup
                            Ugh. They are still trying to cause drama...we are DONE. Get over it, move on. Would it be wrong of me to say forget two weeks, I don't need it?
                            I honestly think if that is what is best do it. They sound like more trouble than the family I just got rid of today, and I can't tell you how relived I am they are gone and how much I have learned from this one family. I hate loosing the family, but I stood up for my policies and won and it was stressful but after it was all over, I feel great about it. It seems when we stand our ground with our policies, sometimes things get nasty fast.

                            Comment

                            • finsup
                              Daycare.com Member
                              • Jul 2013
                              • 1025

                              #15
                              Originally posted by Thriftylady
                              I honestly think if that is what is best do it. They sound like more trouble than the family I just got rid of today, and I can't tell you how relived I am they are gone and how much I have learned from this one family. I hate loosing the family, but I stood up for my policies and won and it was stressful but after it was all over, I feel great about it. It seems when we stand our ground with our policies, sometimes things get nasty fast.
                              Yup, this is the first really difficult family I've had and well, its been a learning experience to say the least! I ended up sending them a message terminating care immediately. I don't want the stress and drama dragged out for the next two weeks and the worry of potentially false accusations. Just not worth it.

                              Comment

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