Grrrrr, but nothing new

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  • Conoad
    New Daycare.com Member
    • Feb 2015
    • 58

    Grrrrr, but nothing new

    DCM tells me on Friday that her child won't be here on Tuesday. Great - I make myself a dentist appt. She tells me today at pick up that her plans changed and she needs me. Oops, sorry, I can take her but not until after my appt. She gets annoyed and asks if she has to pay for the day now that she needs to find back up care. Ummm, yes. Another unsatisfied customer today. 😀
  • CraftyMom
    Daycare.com Member
    • Jan 2014
    • 2285

    #2
    Oh well, she'll live Not your fault her plans changed. And you are not completely unavailable, you are willing to take her...after your appointment, that you made because dcg wouldn't be there.

    Comment

    • Thriftylady
      Daycare.com Member
      • Aug 2014
      • 5884

      #3
      It's like they think we never need to leave the house. We aren't hermits .

      Comment

      • Gemma
        Childcare Provider
        • Mar 2015
        • 1277

        #4
        Originally posted by CraftyMom
        Oh well, she'll live Not your fault her plans changed. And you are not completely unavailable, you are willing to take her...after your appointment, that you made because dcg wouldn't be there.
        I agree

        Comment

        • NightOwl
          Advanced Daycare.com Member
          • Mar 2014
          • 2722

          #5
          IDK... If she reserved this particular day and is locked into paying for it, I feel like she should have access to it. Even though her schedule changed afterwards. Are you taking half of a personal day/vacation day? That's what I would do so I could keep my appointment and still get paid.

          If not, I kind of feel like she's getting the short end of the stick here. She reserved the day, paid for the day, but can't use part of the day, Kwim?

          If it was me, I would either credit her money or change my dentist apt so that the parents had plenty of notice of the date.

          Comment

          • rosieteddy
            Daycare.com Member
            • Jan 2014
            • 1272

            #6
            If she was the only child attending I would not change my appointment.She cancelled care on Friday for this week.I personally would not refund the day.She cancelled care.If I had other children attending then I might offer her half day but no refund.

            Comment

            • AmyKidsCo
              Daycare.com Member
              • Mar 2013
              • 3786

              #7
              Originally posted by Thriftylady
              It's like they think we never need to leave the house. We aren't hermits .
              Wait - we can leave the house??? ::

              Comment

              • Thriftylady
                Daycare.com Member
                • Aug 2014
                • 5884

                #8
                Originally posted by AmyKidsCo
                Wait - we can leave the house??? ::
                Well now all your parents are gonna be mad because I spilled the beans.::

                Comment

                • Controlled Chaos
                  Daycare.com Member
                  • Jun 2014
                  • 2108

                  #9
                  I see where you are coming, from but I know I wouldn't deny care and charge on a normally contracted day. If they are contracted for a day and are paying for it, it is theirs to use. The last minute cancellation would annoy me, but I probably would have cancelled my apt. I would have made it for after hours, or when dh or someone else could sub. That's just me.

                  Comment

                  • NightOwl
                    Advanced Daycare.com Member
                    • Mar 2014
                    • 2722

                    #10
                    Originally posted by Controlled Chaos
                    I see where you are coming, from but I know I wouldn't deny care and charge on a normally contracted day. If they are contracted for a day and are paying for it, it is theirs to use. The last minute cancellation would annoy me, but I probably would have cancelled my apt. I would have made it for after hours, or when dh or someone else could sub. That's just me.
                    Agreed. I feel like, once a parent has paid for that day, it's not my time anymore, it's theirs. Even if they cancel and then want to use it again.

                    Comment

                    • Luna
                      Daycare.com Member
                      • Oct 2010
                      • 790

                      #11
                      I disagree. Once they cancel, it isn't theirs anymore. They changed the scheduled arrangement, not you. If you change your plans and let them have the day now, that says you're ok with them changing the schedule willy-nilly so there really is no schedule, kwim?

                      Comment

                      • Thriftylady
                        Daycare.com Member
                        • Aug 2014
                        • 5884

                        #12
                        Originally posted by Luna
                        I disagree. Once they cancel, it isn't theirs anymore. They changed the scheduled arrangement, not you. If you change your plans and let them have the day now, that says you're ok with them changing the schedule willy-nilly so there really is no schedule, kwim?
                        I agree with this. When someone cancels, I see that as final. If I hadn't scheduled and appointment, I may say okay but they need to realize they changed the schedule not you.

                        Comment

                        • NightOwl
                          Advanced Daycare.com Member
                          • Mar 2014
                          • 2722

                          #13
                          I can definitely see both sides. She paid for it, she should have access to it. But she cancelled, so does that forfeit her right to the time she's paid for? IDK. I guess it depends on the op's specific policies.

                          What's funny is that op wasn't asking for our opinion. She was venting. But it turned into a debate. :: It happens.

                          Comment

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