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What would you do with this situation?
I have a client who is getting on my last nerve! Everyday they have something to complain about or an issue.
Last week, they dad picked up his child (A) and saw a cup on my desk. Of course, the cup had no name and I had no idea who it belonged to because just one day it was sitting on my desk with residue of milk in it. I washed it and put it back on my desk. Two days later, with no one claiming the cup the dad saw the cup and attempted to take it. He then asked my assistant where was the lid. I was in the bathroom with another child so my assistant came and ask me. I did not remember if it had a lid but I went and search for 20 min for the lid while he stood in my daycare room waiting. I finally told him I could not find it and really did not know what I was looking for. My assistant said the cup was not theirs it was another child (B) and it did not have a lid when it was brought in. I send a pic to the parent of child B who my assistant thought it belonged to and the mom said yes it was her cup and it did not have a lid. The next morning, the mother of child A was dropping off and said that she sat the cup on the cubby and it was her cup and she needed the lid. My assistant then left the daycare room. I heard their conversation...i was changing a diaper...and came into the room. I told them mother of child A that the cup belonged to another child and it came without a lid. Mean while, my assistant is searching for lid that does not exist within the daycare kitchen. The mom refused to believe it was someone elses and said that her cup was missing. I told her that it was not here and everyone should be writing their names on their items when brought into the daycare so this situation does not happen. The mom left...I then showed mom of child B at drop off if it was her cup and she said yes and took the cup. So, I emailed mom A and told her that the cup was sent home with child B and that it did belong to her. Mom of child A emailed no big deal...but made a big deal about it to begin with.
Now, they have come to me 4 or 5 times with the complaint of missing earrings and earring backs. Their child is around 20 months old and I have never seen her pull at her earrings but seems to be losing them a lot. According to the parents she only loses them here!
I have spend hours upon hours looking for lost earrings and earring back for these parents. I found a back one time and they claimed it wasnt theirs and I found another one this morning. I have spent the past two days looking for the missing earring and it was not to be found. However, I did find a gold back.
Plain and simple, the earring could be outside, in a toy bin, toy box, stuck on a cot, in a toy, on a blanket, in their car....anywhere! I have three rooms that I use for my daycare and it could be anywhere.
I am sorry she lost her earring...but I do not see why I have to continue to search hour after hour and dig through a nasty vac. to find it. Our daycare is cleaned three times a day and what is swept up is thrown in the trash and of course I don't feel like I should dig through trash full of dirty diapers and rotten food to find it. I feel bad that her earring is lost and I feel like they are saying it is my fault....honestly, it makes me feel like I am bad...
Am I being mean? What would you all do?
I have a client who is getting on my last nerve! Everyday they have something to complain about or an issue.
Last week, they dad picked up his child (A) and saw a cup on my desk. Of course, the cup had no name and I had no idea who it belonged to because just one day it was sitting on my desk with residue of milk in it. I washed it and put it back on my desk. Two days later, with no one claiming the cup the dad saw the cup and attempted to take it. He then asked my assistant where was the lid. I was in the bathroom with another child so my assistant came and ask me. I did not remember if it had a lid but I went and search for 20 min for the lid while he stood in my daycare room waiting. I finally told him I could not find it and really did not know what I was looking for. My assistant said the cup was not theirs it was another child (B) and it did not have a lid when it was brought in. I send a pic to the parent of child B who my assistant thought it belonged to and the mom said yes it was her cup and it did not have a lid. The next morning, the mother of child A was dropping off and said that she sat the cup on the cubby and it was her cup and she needed the lid. My assistant then left the daycare room. I heard their conversation...i was changing a diaper...and came into the room. I told them mother of child A that the cup belonged to another child and it came without a lid. Mean while, my assistant is searching for lid that does not exist within the daycare kitchen. The mom refused to believe it was someone elses and said that her cup was missing. I told her that it was not here and everyone should be writing their names on their items when brought into the daycare so this situation does not happen. The mom left...I then showed mom of child B at drop off if it was her cup and she said yes and took the cup. So, I emailed mom A and told her that the cup was sent home with child B and that it did belong to her. Mom of child A emailed no big deal...but made a big deal about it to begin with.
Now, they have come to me 4 or 5 times with the complaint of missing earrings and earring backs. Their child is around 20 months old and I have never seen her pull at her earrings but seems to be losing them a lot. According to the parents she only loses them here!
I have spend hours upon hours looking for lost earrings and earring back for these parents. I found a back one time and they claimed it wasnt theirs and I found another one this morning. I have spent the past two days looking for the missing earring and it was not to be found. However, I did find a gold back.
Plain and simple, the earring could be outside, in a toy bin, toy box, stuck on a cot, in a toy, on a blanket, in their car....anywhere! I have three rooms that I use for my daycare and it could be anywhere.
I am sorry she lost her earring...but I do not see why I have to continue to search hour after hour and dig through a nasty vac. to find it. Our daycare is cleaned three times a day and what is swept up is thrown in the trash and of course I don't feel like I should dig through trash full of dirty diapers and rotten food to find it. I feel bad that her earring is lost and I feel like they are saying it is my fault....honestly, it makes me feel like I am bad...
Am I being mean? What would you all do?
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