Uh Oh.....Termed Mom

[daycare]

seeing how you have already given her a fully stated reason I would text this back....

DCM, this is never the fun part of running a childcare business, however as stated before,_________________. I truly appreciate your understanding and cooperation with this. I wish you and your family the best.

I live in a really small town and I like to know that I never have to be uncomfortable any where I go. I always try to end things on the up side, even if it kills me having to do it. I run into my DCP almost daily outside of my home. So I know I will see these families again unless they move or I do.

[Crazy8]

I think from your last post one of the biggest problems was this mom's hours and schedule changes, right? I would simply tell her that. I understand when you termed you didn't want her coming back and saying she won't do it again, she'd pick up earlier, blah blah blah, but now that she is already gone and you have already filled the spot with someone else I would just tell her that you have decided to cut down your operating hours and that her schedule did not fit into your new hours. Its a little more of an explaination than just saying "it was a business decision" but it shouldn't really cause any havoc either.

[Baby Beluga]

I think from your last post one of the biggest problems was this mom's hours and schedule changes, right? I would simply tell her that. I understand when you termed you didn't want her coming back and saying she won't do it again, she'd pick up earlier, blah blah blah, but now that she is already gone and you have already filled the spot with someone else I would just tell her that you have decided to cut down your operating hours and that her schedule did not fit into your new hours. Its a little more of an explaination than just saying "it was a business decision" but it shouldn't really cause any havoc either.

Yes, this is correct. And you are also correct in that I didn't want to give her too much info in case she wanted to back pedal and say she would change her hours. This is my first week with my new schedule and it has been glorious - everyone is gone by 4:30 AND both sets of parents I have now are awesome!

[AmyKidsCo]

"Your child is not a good fit for my program."

If you think she's not going to give up, give your licensor a heads up in case the mom reports you.

[Shell]

I think from your last post one of the biggest problems was this mom's hours and schedule changes, right? I would simply tell her that. I understand when you termed you didn't want her coming back and saying she won't do it again, she'd pick up earlier, blah blah blah, but now that she is already gone and you have already filled the spot with someone else I would just tell her that you have decided to cut down your operating hours and that her schedule did not fit into your new hours. Its a little more of an explaination than just saying "it was a business decision" but it shouldn't really cause any havoc either.

[Baby Beluga]

There's a thread called "what is with these kids these days?" or something similar. I'm thinking we need a "what is with these parents these days?" thread. Is stalking becoming a common thing when they don't get their way??

Yes, I am thinking so. And we wonder where the kids learn this behavior. Chicken and egg I suppose.

I did not respond to mom and she sent another text today. Turns out she wants her non-refundable deposit back and again asked why because in her words "You only told me hours and I have never paid late or anything"

[CraftyMom]

Yes, I am thinking so. And we wonder where the kids learn this behavior. Chicken and egg I suppose.

I did not respond to mom and she sent another text today. Turns out she wants her non-refundable deposit back and again asked why because in her words "You only told me hours and I have never paid late or anything"

I assume you gave her a two week notice, I can't remember the other thread without looking back. Did she fulfill the 2 weeks or pull the child and not attend? Why would she want her deposit back? I'm sure it's covered in your contract that it is non refundable.

So what I 'm getting from this is her reason for questioning "why" is so she could find a loop hole to get her money back

ETA: Ok I just looked back

So you termed then she left two days later? Is it your policy to give 2 week's notice? If so was it mom's choice not to stay the full 2 weeks? What does your contract say about the deposit? Does the deposit cover the last 2 weeks of care or is it just to hold the spot? Sorry for all the questions

[Baby Beluga]

Yes, I did give her a 2 week notice, 2.5 to be exact.

In my handbook, I request a 2 week notice when dis-enrolling your child however it is not required. I do this because:

1) I am always advertising in hopes of filling up my wait list when I am full.
2) Kids are hard to come by here, so even in two weeks a spot will likely not be filled.
3) If a term goes wrong I don't want to have to deal with that family for 2 weeks.

So, the mom had every right to pull her daughter when I gave her notice and I am so happy she did! With that being said, she had signed two contracts both stating that her deposit was non-refundable. So she doesn't get it back. It is only a small deposit anyway that holds the child spot and then goes to purchase additional supplies for that child. I have found this is easier vs two separate refundable and non refundable deposits and a supply fee.

She still keeps telling me I "never gave her an answer aside from an hour change" Because, you know and "hour change" supposedly isn't a good enough reason. So glad to be rid of this one. The two families I have no are amazing.