I posted about my friend adding in the line in her handbook that if parents found that sentence, they got $$ off their next invoice in one of the very first posts I made when I joined this forum.
I've implemented the same thing since my provider friend first told me about it. Its about 50/50 that parents find the "discount" or not.
As for your prospective family:
I would just straight up ask her what the deal is.. send her an e-mail reply similar to this:
Dear DCM
Hello Jane! I just wanted to check in with you as I am getting the impression from your multiple e-mails that you have either not read my program policies or you are not clearly understanding them.
While I appreciate your requests for clarification, this information was all discussed in depth during our interview as well as included in my Parent Handbook.
However, if after referring to my handbook in regards to your concerns, you feel you are still needing further explanation of my program policies I would be happy to schedule another sit down conference and go over these things with you again.
Please let me know how you wish to proceed as I want all families enrolled in ABC Child Care to feel comfortable and confident in my program.
Sincerely
Daycare Provider
I've implemented the same thing since my provider friend first told me about it. Its about 50/50 that parents find the "discount" or not.
As for your prospective family:
I would just straight up ask her what the deal is.. send her an e-mail reply similar to this:
Dear DCM
Hello Jane! I just wanted to check in with you as I am getting the impression from your multiple e-mails that you have either not read my program policies or you are not clearly understanding them.
While I appreciate your requests for clarification, this information was all discussed in depth during our interview as well as included in my Parent Handbook.
However, if after referring to my handbook in regards to your concerns, you feel you are still needing further explanation of my program policies I would be happy to schedule another sit down conference and go over these things with you again.
Please let me know how you wish to proceed as I want all families enrolled in ABC Child Care to feel comfortable and confident in my program.
Sincerely
Daycare Provider
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